Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 886 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 886 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“Easy to order and fast delivery”

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Posted 6 years ago

“Order online. Easy site to use.”

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Posted 6 years ago

“Excellent service, quick delivery and very good value for money.”

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Posted 6 years ago

“Sue was very helpful and my purchase went smoothly.”

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Posted 6 years ago

“Not sure what the product is like. It still hasn’t arrived! Very poor delivery service considering delivery is to a business address.”

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Posted 6 years ago

“Excellent service very prompt and living in the Scottish highlands thank you for not charging postage. So many firms make as pay additional costs even although we are on the mainland. I will use the firm again. Many thanks”

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Posted 6 years ago

“Very helpful and friendly company who really know their products! Great service and advice - would not hesitate in recommending them.”

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Posted 6 years ago

“Quick delivery, thanks.”

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Posted 6 years ago

“package arrived safely after various emails from the delivery company telling me it was on its way, which was good. It was comprehensively wrapped and secure Everything in there that should be and quality seems good - so yes would recommend”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“We have not recieved the product yet. The company says they have tried to deliver but nobody has come to my house and not even left a message. My phone number is 07739037524 and my tracking is 1643983248898089 Thanks Luis”

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Posted 6 years ago

“Always excellent service and very Knowledgeable!”

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Posted 6 years ago

“Ordered Osmo UV extra protection for shed over the phone. The young lady was very helpful and the pot was delivered the next day with no extra cost. Would recommend. Thank you. M. C”

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Posted 6 years ago

“Excellent service. The goods I had ordered arrived in three days. The prices were very competitive too. I will be using Vanilla Wood Floors in the future.”

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Posted 6 years ago

“I ordered two tubs of encapsulator on Thursday, paid for next day delivery. My product never turned up on the Friday or Saturday. I called the office on Monday to ask where it is, and was told that the delivery van broke down, which is a complete lie as the product was shipped by Osmo ltd not Vanilla and wasn't out for delivery until Monday. Wouldn't use or recommend Vanilla again!”

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Posted 6 years ago

Hi, we are so very sorry that your order did not reach you next day as promised, your order was shipped direct from Osmo via Parcelforce on a 24 hour service, so should have been delivered on Friday, unfortunately, as advised on the phone when you called Monday, this was Damaged in transit and was immediately re-shipped on an AM delivery and your full Next Day Delivery charge was refunded. We feel a little bit aggrieved to be called liars, as we were totally transparent and resolved the issue within 30 minutes of your call.

Posted 6 years ago

“Excellent product, great price and quick delivery.”

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Posted 6 years ago

“Prompt delivery; good product.”

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Posted 6 years ago

“Extremely helpful, very prompt delivery”

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Posted 6 years ago

“Very helpful and great people to deal with my order was dispatched and recieved the next day”

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Posted 6 years ago

“They are well stocked and in the unlikely event they don’t have what you want they will get it for you usually same day: therefore customer keeps continued supply:”

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Posted 6 years ago

Vanilla Wood Floors is rated 4.9 based on 886 reviews