Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.89

4.9 Rating 844 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 844 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“I received my order on time. It was great to be able to order samples to decide on colour first. Thank you.”

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Posted 1 year ago

“Very helpful and friendly. I would buy from them again. Thanks”

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Posted 1 year ago

“The fact that i have been asked to review before I received the product speaks volumes. Having been unable to source locally I ordered this deck oil as I planned to use over the Jubilee weekend. I paid for next day delivery on 31st May not expecting it to be dispatched until 1st June which it was. Only when I received noticication from DHL that my delivery was to be 6th June did I bother to read the small print to discover it says no delivery on Bank Holidays (2nd and 3rd are BHs but 4th and 5th aren't) This isn't highlighted on the checkout page. Very disappointed with service. So unable to complete the job at a time when I am able.”

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Posted 1 year ago

Hi Steve We are sorry you didn't manage to complete your work over the weekend. Your order was placed at 1730 on the Tuesday, after the 1400 cut off for dispatch that day, and was subsequently shipped on the Wednesday, and out for delivery to you on the next working day, that being Monday 6/6. Vanilla Wood Floors

Posted 1 year ago

“Ordered direct from Vanilla Wood after being let down by another provider the team at Vanilla Wood were first class and even when the courier delayed the delivery they intervened and escalated the delivery. I can’t speak highly enough of their customer service. A shining example for all companies to follow.”

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Posted 1 year ago

“Excellent customer communication over phone by Sue. 2nd product, anti bacterial 5 litres, I have bought in 6 months Arrived next day Highly recommended”

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Posted 1 year ago

“The Osmo sample I ordered was a good price-came pretty quickly-good service thank you.”

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Posted 1 year ago

“Bought from Vanilla again. They have very good prices and friendly support team. Shipped the addhesive swiftly. Thanks.”

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Posted 1 year ago

“So helpful and great customer service.”

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Posted 1 year ago

“Used Vanilla Wood Floors on a number of occasions for Osmo exterior wood treatments. Service is always speedy and goods extremely well packed. Prices are competitive, highly recommended.”

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Posted 2 years ago

“Great service , ordered the bona floor lacquer product and received it the very next day. Would definitely recommend.”

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Posted 2 years ago

“Had a slight issue with communication through Amazon prime and Vanilla Wood but very helpful customer service from Sue dealt with efficiently and effectively.”

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Posted 2 years ago

“Excellent service; knowledgeable and helpful staff and the product arrived, well packed within a couple of days. Good communication throughout.”

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Posted 2 years ago

“Descriptions on website were clear and helpful and ordering easy. Items arrived faster than estimated and well packaged. The filler is easy to use and a great colour match. Oil not yet used.”

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Posted 2 years ago

“Efficient and friendly”

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Posted 2 years ago

“Good quality product delivered promptly.”

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Posted 2 years ago

“Easy website and next day delivery. Great service”

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Posted 2 years ago

“Excellent service, very kind people and willingness to make customers happy”

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Posted 2 years ago

“Tremendous customer service, brilliant product knowledge and a very smooth process. Vanilla could not have looked after us better when ordering a WOCA product that we (as floor restorers) don’t use as often. So the technical info was invaluable. Highly recommend using Vanilla wood floors.”

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Posted 2 years ago

“I ordered some Osmo sausages (which I know are excellent) and they arrived well before the stated date. I could get on with the job sooner than anticipated.”

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Posted 2 years ago

“Thanks arrived during Christmas holidays,, great customer service”

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Posted 2 years ago

Vanilla Wood Floors is rated 4.9 based on 844 reviews