VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.39

4.4 Rating 1,631 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took my money then afterwards wanted evidence of no claims from other insurer then claimed my vehicle was subject to an open claim .it then was agreed that it was not my new vehicle that was subject to an open claim but open claim was for a private car my wife was driving in 2017 .Van compare then agreed that if i provided proof that it was my wife driving they would honour the agreed policy which i was eventually able to provide them with on the deadline day . however their representative ,who promised to call me back(i gave permission and asked my wifes car insurer to answer any questions about the claim on her incident once i was aware that they needed this confirming )obviously van compare failed to contact them. this then was followed by van compare hastily cancelling the policy and today refunded me . they have taken over £200.00 for the privileged of not providing insurance cover TOTALLY AND UTTERLY DISGUSTED WITH THEIR MERCENARY ATTITUDE . HOWEVER THE WELL MANNERED STAFF CANT BE FAULTED IN THEIR PHONE MANNER PLEASE BE AWARE OF THESE PEOPLE”

Helpful Report

Posted 8 years ago

Good day Mr Magiera, Thank you for your feedback we do appreciate it. As most Insurance policies go, the Validation of the Insurance can only be done once the policy has already been paid for. If the information that was provided at inception does not match what your previous Insurers hold or the Claims & Underwriting Exchange database for that matter we would be required to see a documented proof stating the information you have initially gave is correct indeed. I would like to have a look into the matter further for you if you would please contact myself on nichola.geduld@vcil.co.uk and provide me with your reference details I will respond accordingly. Regards Nichola Geduld

Posted 8 years ago

“Best Insurance company”

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Posted 8 years ago

“VanCompare made me happy because I told them what I needed and they provided all the rest, it was so easy Thank you”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“They just did the job,no fuss,no hassle.”

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Posted 8 years ago

“Strait to the point and sorted out decent quote for me”

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Posted 8 years ago

“The value i get from van compare is second to none”

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Posted 8 years ago

“Great site and easy to use”

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Posted 8 years ago

“you got me what i wanted.”

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Posted 8 years ago

“It was hassle free and of no cost to myself. Very friendly and easy to talk with. All documents where easy to understand and follow any instructions that came with. Very responsive to all points of contact. Very happy”

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Posted 8 years ago

“Excellent service and quick turn around with any queries and problems”

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Posted 8 years ago

“No option to unsubscribe from email list when the site content is no longer relevant.”

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Posted 8 years ago

Good day, please contact myself at nichola.geduld@vcil.co.uk so we could discuss the matter and have your contact information removed if necessary. Regards Nichola

Posted 8 years ago

“Hassle free renewal”

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Posted 8 years ago

“Clear renewal information.”

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Posted 8 years ago

“Expensive for a careful driver who never had a blame worthy accident yes i had one with under cover police who lost film footage of the accident when they ran into the back of my van. Outcome 50/50. Unhappy”

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Posted 8 years ago

Good day Mr Quinn, thank you for your feedback we do appreciate it. I'm sorry you feel we are too expensive though a 50/50 claim will increase any premium naturally as the quote will be based on your risk details and most Insurer's will see any individual as a higher risk if they have had a claim within the last 5 years be it Fault or non Fault. Regards Nichola

Posted 8 years ago

“Had great difficulty contacting customer support on one occasion kept in the phone system for 47 minutes with no response and when I did get through after 5 attempts over 7 days and 5 messages. The issue was only resolved by Annie Mguba using her wonderful personal initiative that resolved the problem. Which was that I could not down load my documents and still have not been able to down load my breakdown docs, but was not willing to go through the same long winded ordeal without bothering Annie as she is the only one who has a genuine interest in the customer in that department, and that includes the supervisor who on 2 occasions was to ring me!!! still waiting?”

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Posted 8 years ago

Good day Mr Owen, Thank you for your feedback we do appreciate it. I'm sorry to hear about your bad experience with our Customer Support team, If you would like us to look into the matter please provide us with some of your details in order to locate your policy and get into contact with you. Regards Nichola

Posted 8 years ago

“The quote was well organised and took the complications out of doing it again for an O.A.P”

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Posted 8 years ago

“Best quote I had also different ways to pay and good staff what more can I say”

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Posted 8 years ago

“easy to use and some of the best prices avaliable”

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Posted 8 years ago

“The premium has remained at a reasonable price negating the need to change insurers.”

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Posted 8 years ago

VanCompare is rated 4.4 based on 1,631 reviews