VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.38

4.4 Rating 1,633 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“he was good”

Helpful Report

Posted 7 years ago

“A good system that works and good prices for van insurance”

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Posted 7 years ago

“Good communication.”

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Posted 7 years ago

“Many thanks for jay and Van compare , excellent customer , I highly recommend Van compare”

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Posted 7 years ago

“very good service, very polite lady”

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Posted 7 years ago

“I was really pleased with the excellent personal service getting insurance for our modified van. We originally got a quote from van compare but had to be passed over to Aaron at business compare for our specialist cover. It's been a pleasure dealing with Aaron and with a company where the phone is always answered promptly, you soon get through to a real person, they can trace your case automatically by seeing the phone number you're ringing from (why can't all telesales businesses do this - it's a pain repeating yourself every time you ring up!!) Van/ businesscompare ring back when they say they will, all the staff speak to you like you're having a normal conversation not just a script, and they keep you informed throughout the process (it took them a bit more effort to find an insurer for our vehicle) . Dealing with van and business compare made getting difficult insurance quite painless!”

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Posted 7 years ago

“really friendly a nice helping for my van insurance”

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Posted 7 years ago

“very expensive quote over £150.00 more than my renewal with the same insurance company .When I asked the call assistant why he just keep repeating the same line it the best price on screen”

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Posted 7 years ago

“The phone was answered quickly. I had a friendly service.”

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Posted 7 years ago

“Troy was polite and professional and dealt with my enquirey in a timely fashion which left me feeling much happier.”

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Posted 7 years ago

“Would use every time efficient competitive and ver helpfull”

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Posted 7 years ago

“By far best site for van insurance I've found so far”

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Posted 7 years ago

“Really friendly and very helpful”

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Posted 7 years ago

“Always very helpful and polite and answer my queries straight away.”

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Posted 7 years ago

“Thanks good service”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Very helpful service”

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Posted 7 years ago

“very polite and efficient”

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Posted 7 years ago

“Paige my customer service agent was fantastic. Treating me like a real person not just a number, doing everything she could to get me the best deal and made sure I was well taken care of.”

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Posted 7 years ago

“Don't use this company avoid at all costs go elsewhere. I had a van for less than one month and they continued taking payments from my account once it was closed. They took £550 deposit and want more on a policy costing £1500 for the year. They took the finance from the finance company and never told them my policy had been cancelled. I would look else where all the mess they got me into and they are hounding me still for money. Wouldn't let me cancel my policy at first so they could charge more. Don't give them bank details they used this to dip into my account while under investigation by the ombudsman. If I could give less than a 1 star I would very poor and hound the customers.”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for your feedback, we do appreciate it. If you could email me your previous policy details I would be more than happy to check and discuss the matter with you. My email address is nichola.geduld@vcil.co.uk alternatively you can call me on 0333 200 4677. Regards Nichola

Posted 7 years ago

VanCompare is rated 4.4 based on 1,633 reviews