VanPimps Reviews

Name: VanPimps
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.71

4.7 Rating 3,646 Reviews

93 %

of reviewers recommend VanPimps

4.7

Based on 3,646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0116 441 7550

Email:

help@vanpimps.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

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676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Young lady on telephone very pleasant and helpful(hope dog training going well) I have not unwrapped goods yet as they have been passed to fitter to be fitted this weekend.A good service and will pass on your company name is asked,thanks pete”

Helpful Report

Posted 11 years ago

Hi Peter, (the training isn't going as well as i expected but will keep in mind your suggestions) So glad you are happy with the service that you received and the products, was nice chatting to you and hope that your new dog is ok :) Best Regards

Posted 11 years ago

“Excellent service would happily use again”

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Posted 11 years ago

Hi Trevor, so glad you were happy with our service, hope you will come bak to use us again for any of your van needs, best regards

Posted 11 years ago

“Very pleased with Bonnet Bra from vanpimps very nice fit and the delivery time was spot on Once again thanks”

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Posted 11 years ago

Hi John, Thank you for the great review so happy you are satisfied with the service and products. Best Regards

Posted 11 years ago

“Your quality, speed of delivery and ease of ordering was excellent, I look forward to ordering again soon.”

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Posted 11 years ago

Hi Helen, thank you for the feedback, we have very please that you like the products and service and we look forward to dealing with you in the future.

Posted 11 years ago

“Side bars for Mercedes Vito came with wrong brackets, despite calls made to vanpimps to ask about brackets and getting correct ones , no return call came !!! The bars were fitted but don't appear to be correct size , we still await a response ,”

Helpful Report

Posted 11 years ago

Hi Dale, I'm sorry you are not overly happy with your side bars, I spoke with Mike on a couple of occasions on Friday regarding this matter and was lead to believe that it was all sorted, I was not aware that there was still an issue so your comment about not returning calls has baffled me a little. If you wish to discuss this further then please do not hesitate to give me a call on 01164417550

Posted 11 years ago

“The service I got was great ,the staff were very polite and the delivery was really fast like next day. The windows are real quality and not difficult to fit and I would recommend Van pimps to anyone who is looking for van windows because they really are good. Thankyou, Kev Jamieson.”

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Posted 11 years ago

Thank you for the feedback Kevin, very much appreciated.

Posted 11 years ago

“After searching for van windows I found this company to be the best priced. Items delivers safely and they are as good quality as any others. Thanks to the lady in the office who I spoke to I managed to fit the two windows within 3 hours. Friendly staff and great products. Recommended.”

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Posted 11 years ago

Thank you for the feedback Terry, we are very pleased you are happy with the product and the service you received.

Posted 11 years ago

“Quality parts and outstanding service, why go anywhere else.”

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Posted 11 years ago

Thank you for the feedback Darren, very much appreciated.

Posted 11 years ago

“I ordered a set of stainless steel handle covers and back door grab handle for my new Relay van and was a bit apprehensive of the quality. I need not have worried as they where perfect, I am going to order a set of wing mirror covers next!”

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Posted 11 years ago

Hi Ian, thank you for the feedback, we are happy to hear that you are pleased with your purchase and we look forward to dealing with you again in the near future.

Posted 11 years ago

“I was really impressed by Van Pimps as the day after I placed my order I received a call asking if I was aware that I had ordered 4 van windows!! They realised that I had probably misunderstood the listing thinking that the price was for 1 window, not a pair, They instantly changed the order and refunded me for the second pair. This saved a huge amount of hassle as I would have had to return the unwanted pair etc. Many thanks!!”

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Posted 11 years ago

Hi Anna, Thank you for you amazing review. And i am also glad that we had rectified the issue before there was one :) if you ever require any further assistance please do not hesitate to contact us here at Vanpimps. All the best

Posted 11 years ago

“The polished stainless steel door handles for my Fiat Ducato based motorhome seemed expensive but I have to say that they are well made and look superb. The cab doors look so much better and everyone comments on them. The handles are really easy to fit and I recommend the use of the mastic which VanPimps recommend.”

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Posted 11 years ago

Hi Gordon, Thank you for your 5* review and so happy that you are satisfied with our products, and they have enhanced the look of you vehicle :) if you requier any further help please do not hesitate to contact us here at Vanpimps..All the Best

Posted 11 years ago

“The instructions were just pictures and not very good ones at that. The bar wings are not wide enough to fit the vehicle and customer service said they were the correct ones and that they moved but didn't give me any idea on how to move them once they had clicked into the end plastic pieces. I have tried all sorts of things and now damaged the plastic end caps. So my money is completely wasted. Should have known better and bought Thule. The roof bars rear seals are too small leaving a considerable gap between the vehicle roof track and the fitting. A waste of money - don't buy this product.”

Helpful Report

Posted 11 years ago

Hi Paul, We are sorry to hear that you are not happy with the product you received from us, when we spoke about the issue you were having we informed you of how to adjust the bars to make them fit your vehicle and have heard nothing since to suggest that the fitting did not go well, we may have been able to assist further before the item was damaged had we of been made aware. The problem with the roof bar fitting could have been explained and the gap would no longer have been there had it of been brought to our attention, we pride ourselves on our customer service and will go the extra mile for anyone given the chance and this may not have ended in a waste of money. Should you require any further assistance then please do not hesitate to contact us on 01164417550

Posted 11 years ago

“amarok steps under £100 delivered can't say anything than brilliant *****”

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Posted 11 years ago

So glad you are happy with our products and prices Martin :) All the best

Posted 11 years ago

“Impressed with the side bars, just that not all the bolts arrived with them... Struggled to get through to the store, couldn't leave a voicemail because the voice box was full... Ashame to to say as its only the missing bolts that was the problem. Fast delivery, well wrapped packaging, quality item.”

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Posted 11 years ago

“Brilliant service from van pimps quick service, my only criticism was the fitting instructions or lack of them i had to fit the lower mounting brackets upside down to enable the bar to fit”

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Posted 11 years ago

Hi Paul, Thanks for the positive review, much appreciated. Not sure what you mean about the mounting brackets, there should've been instructions in with the order advising how to fit the item. Enjoy your purchase!

Posted 11 years ago

“Bought some Nissan Juke Side Steps, 8 month on they are pitted and look terrible. Car is washed and clean always. VanPimps try to blame salt on the UK roads and not washing car for the deterioration. This is an excuse not to refund or replace. Very poor quality products, very disappointing customer service. Now need to purchase quality products after 8 months from a better company. Shop around before purchasing here!”

Helpful Report

Posted 11 years ago

Having seen photos of the bars it is clear that the bars have been damaged by salt/grit from the roads over the winter period, salt that hasn't been wiped off through regular cleaning has reacted with the aluminium. You have said the driver side has less damage than the passenger side which backs up this theory 100% as the passenger side is the side of the vehicle nearest to the curb where more splashes occur from puddles. Any metal item left in long-term contact with a corrosive element like Salt will damage. I am sorry we cannot help in this instance and am sorry you have felt the need to leave a negative review. I can assure you 100% that wherever you buy side steps from if they are left in contact with salt etc they will mark, we have seen £800 genuine Range Rover steps with the same sort of markings as yours in less than a year as they weren't looked after.

Posted 11 years ago

“I bought some side windows from your company but came with no instructions and rang to ask, but no instructions are provided and you didn't know how they fitted either so had to find out myself. Would be handy to have some sort of instruction leaflet same with rear spoiler we bought as well. Cheers sean”

Helpful Report

Posted 11 years ago

Hi Sean, I am confused by your comment that we don't know how the windows fit, we would've given you the same advice we give all our customers who ask for help, as we do actually fit windows too so know how to help. We also send video links on window fitting if people are struggling so your feedback seems strange but glad you got the items fitted. In terms of the spoilers, they just bond to your vehicle therefore instructions shouldn't be necessary. Thanks for your custom and if you need any help in future give us a call.

Posted 11 years ago

“Ordered a bonnet bra for a vivaro. The item was delivered pretty quickly and there was clear instructions on how to fit rather than having pages of bumf to read through. I would recommended.”

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Posted 11 years ago

Hi Shane, Thank you for your kind words, really glad you were happy with our service. If there is anything else we can help you with please do not hesitate to contact us, were here to help.

Posted 11 years ago

“Staff really friendly and helpful. Order despatched quickly. Great service.”

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Posted 11 years ago

Thank you Mike for your kind review if there is anything else we can help you with please do not hesitate to contact the team here at Vanpimps

Posted 11 years ago

“One item missing on delivery.but replacement sent out same day .really good service and products”

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Posted 11 years ago

Hi Garry, Unfortunately your item had gone missing but we did ship another one out as you said the very next day, glad you are happy with our service.

Posted 11 years ago

VanPimps is rated 4.7 based on 3,646 reviews