Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 492 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and good at keeping you informed about the delivery. Thank you”

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Posted 5 years ago

“Excellent service and communication and ladder arrived in Australia within a week”

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Posted 5 years ago

“Excellent fast delivery”

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Posted 5 years ago

“very impressed with service received. efficient staff, speedy delivery, excellent product, and best of all made in Britain. well done.”

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Posted 5 years ago

“Hi all Van Guard were brilliant in handling my order. I messed up originally with my order but the team were so helpful and put it right . The delivery service was fantastic and i have my roof bars now in place. Thanks guys.”

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Posted 5 years ago

“top service ! good quality products”

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Posted 5 years ago

“Tracey was very helpful when I phoned to order some additional fittings to change a roof rack from one van to another. Components arrived next day so the vehicle was in use straight away. Excellent service. Many thanks.”

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Posted 5 years ago

“Prompt and efficient service - very impressed!”

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Posted 5 years ago

“Great service, needed some brackets for ultibars and visited van-guard HQ in Exeter. Helpful and polite staff. Thanks”

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Posted 5 years ago

“Very friendly and efficient help over the phone. The small parts I required were not listed on the website, but they were quickly ordered over the phone and very reasonably priced. They arrive the next day!”

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Posted 5 years ago

“Excellent Service, Thank You”

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Posted 5 years ago

“Best customer care I have had in years.”

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Posted 5 years ago

Hi Nicholas, Wow, thank you so much. Myself & the Customer Service Team are passionate about providing great customer service so your comment means a lot to us. All the best, Laura Sugg - Sales Support Manager

Posted 5 years ago

“Jade was great to deal with , she knew the products and was very professional and efficient at getting the product to me. I'm from Canada and she had the roof rails here in 4 days when I needed it. I like the quality of the rails and would buy your products again.”

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Posted 5 years ago

Hi Barry, Thank you for taking the time to leave us a review & for highlighting what a great member of the team Jade is. She'll be pleased to hear that your experience purchasing Van Guard products was a positive one and that you are happy with the product received too. All the best, Laura Sugg - Sales Support Manager

Posted 5 years ago

“Excellent service very helpful.”

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Posted 5 years ago

“Good looking rails, however Inherently low security:To remove the brackets, all you need is a spanner. Simply unscrew and carry away the attached rails and pipe carrier still locked and full of copper!”

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Posted 5 years ago

“Good roof rack”

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Posted 5 years ago

“Very helpful on the phone . Quick service . Fantastic company would happily use again and would recommend. Cheers gav”

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Posted 5 years ago

“Excellent service, ordered roof rack yesterday, arrived this morning.”

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Posted 5 years ago

Thank you Ann. We are so pleased to hear that we met your service expectations & hope that you are equally impressed by the products received. All the best, Laura Sugg - Sales Support Manager

Posted 5 years ago

“An excellent product and good value. The company and staff are passionate about their business, which comes through when dealing with them.”

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Posted 5 years ago

“Hi this company is great , told them what I required to keep in my van and they came up with great suggestions, for racking , light weight and you can add to it if you require, I’ve a small vw caddy so space is tight but this light weight racking is great , easy to put together and fit with all brackets and screws and bolts supplied,they even supplied me with blanking plates to fit to my rear window for more security thank you very much”

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Posted 5 years ago

Hi Mark, Thank you so much for taking the time to leave us such a lovely review. It is great to hear that we're doing a good job & that you are happy with our products. Thank you again! Laura Sugg

Posted 5 years ago

Van Guard Accessories is rated 4.8 based on 492 reviews