Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.78

4.8 Rating 571 Reviews

95 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item i ordered was shipped but instead of being sent to my address it was sent to the other Van Guard site next door so I had to cancel it as I was going on holiday the next day”

Helpful Report

Posted 2 weeks ago

Good afternoon, Clive, Thank you for your feedback. We're sorry to hear about the delivery issue with your order. We understand how frustrating it must have been for your item to be delivered to the neighbouring Van Guard site instead of your specified address, especially with your holiday plans the following day. Unfortunately, delivery errors can occasionally occur, but we appreciate that this caused significant inconvenience and resulted in you having to cancel your order. We value your comments and will share this feedback with our delivery partners to help prevent similar issues in the future. We hope you'll consider giving us another opportunity to provide a better experience. Tracy

Posted 1 week ago

“Easy to secure and good quality.”

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Posted 2 weeks ago

Hi Mark, Thank you for your positive feedback! We're delighted to hear that the process was easy and that you were pleased with the quality. We appreciate your support and look forward to serving you again. Kind Regards Amy Van Guard Support Supervisor

Posted 2 weeks ago

“Great servoce and fit perfecr, im looking to get a roller bar to 10/10”

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Posted 1 month ago

Hi Lee, Thanks for the kind words! We’re glad the service and fit were perfect, and that you’re also considering purchasing a roller bar. If you need any help choosing or have questions, feel free to reach out. Kind Regards Van Guard Customer Support

Posted 4 weeks ago

“Good product, good service.”

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Posted 1 month ago

Hi Lionel, Thank you so much for taking the time to share your feedback. We are pleased to hear you are happy with your purchase. Kind Regards Van Guard Customer Support

Posted 4 weeks ago

“Original part well made perfect fit excellent quality and price”

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Posted 1 month ago

Good afternoon, Jeremy, Thank you for the review! We're delighted to hear that the part was a perfect fit and met your expectations for quality and value. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future! Tracy

Posted 1 month ago

“Great product for carrying sheet materials, ladders & pipe. Easy for 2 people to install. Good quality.”

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Posted 1 month ago

"Thank you for your feedback! We're delighted that you found the product easy to install, versatile for carrying materials, and of good quality. We appreciate your support!" Tracey

Posted 1 month ago

“Great service and product arrived next day and realy easy to fit.”

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Posted 1 month ago

Thank you for your kind feedback! We’re really pleased to hear you’re happy with the product and your experience with us.

Posted 1 month ago

“The keys I ordered for my Pipe Carrier are very awkward to use. The key needs to be pulled out about 3mm for it to work.”

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Posted 1 month ago

Good afternoon, Aziz, Thank you for your feedback. We are sorry to hear that you are having some trouble with the keys that you have purchased. There are some steps to take, to service and take care of our locks. I have sent you these via an email. If you still encounter problems, please do not hesitate to contact us. Tracy

Posted 1 month ago

“Great service. The product is excellent,looks great against the grey . Very easy to fit,it took 10 minutes.”

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Posted 1 month ago

“All the bolts that come with it were too short to fix to the roof.”

Helpful Report

Posted 1 month ago

Hi Sam, Thank you for your feedback. We’re sorry to hear that the supplied bolts didn’t work for your roof setup. Please contact our support team on 01392368351 with your vehicle/model details and we’ll be happy to help arrange suitable replacements if the bolts are too short or faulty. We will also feed this back to our research and development team to review. Tracy

Posted 1 month ago

“Product as described - fast delivery Very happy”

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Posted 2 months ago

Good morning, Jonathan, Thank you so much for your kind review! We're really pleased to hear that you’re happy with your purchase and that it arrived quickly. We appreciate your support and hope to serve you again soon! Tracy

Posted 1 month ago

“Good quality fast delivery excellent”

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Posted 2 months ago

Thank you so much for your kind words! We’re really pleased to hear you were happy with the quality and our fast delivery. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!

Posted 2 months ago

“Recently purchased a full van rack kit complete with roof bars and tube rack. All extremely good quality and the van specific racking made installation a breeze. Items arrived promplty and very well packed. Will definitely use Vanguard again in the future.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re really pleased to hear that you’re happy with the quality of your van rack kit and that the van-specific design made installation straightforward. It’s great to know that everything arrived promptly, and well packaged too. We truly appreciate your support and look forward to supplying you again in the future! All the best, Tracy

Posted 2 months ago

“The square cut outs in Citroen Dispatch roof flanges are designed to take cage nuts. What the kit contains is a modified speed clip which looks like a combination of a speed clip and a rivet nut (size M6). Would I trust either? Each bracket depends on an 8.8 tensile strength galvanised M6 hex set screw tightened to 11Nm, and two bracket feet with neoprene spacers bearing on the flat part of each roof flange. Fore and aft movements due to acceleration and braking inertia, on say ladders, has to be resisted by this fixing method. The supplied 16mm hex sets are not long enough for the threads to engage, so instead, the fastener is first tightened with the serrated washer alone, left a while for the modified speed clip to retain its deformation, after which the screw can be reinstated with both the serrated washer and plain washer. After assembly to the correct 11Nm torque, no thread is visible beneath the modified speed nut, which to me is plain wrong. In my opinion, some threads should be visible to at least show the two parts are fully filled (it used to be called the three thread rule). I have supplemented each bracket with two cable ties, such that if the fastener fails, the end of the bar assembly will not pivot breaking the other end off, spearing a road user! There has to be a better way than this, guys!?”

Helpful Report

Posted 2 months ago

Good morning Graham, Thank you for your detailed and technically informed feedback — we appreciate the time and thought you’ve put into your review. We’d like to reassure you that this roof bar mounting system has been crash tested and approved to a maximum load of 80 kg per bar, in accordance with relevant automotive safety standards. The fixing method supplied has been validated as part of that testing process and in over 10 years on sale, we have not seen this fail while in use. Regarding the fixings: the M6 clip nuts supplied with the kit are purpose designed for this application and rather than standard speed clips. When correctly installed and torqued to the specified 11 Nm using the supplied galvanised steel fasteners, they provide the required clamping force while accommodating the roof flange geometry of the Citroën Dispatch. The absence of visible threads below the nut after tightening is not indicative of insufficient engagement in this specific design, but the required thread depth of the clip nut and does not negatively affect the structural integrity or safety of the installation. The recommended installation process should not require staged tightening or settling time; however, we understand your caution and respect your preference for installation method. That said, we take feedback like yours seriously. If you’d like to discuss alternative fixing concepts, vehicle specific constraints, or installation best practices in more detail, our technical team would be very happy to do so directly. Thank you again for raising your concerns and contributing to an open technical discussion — feedback from experienced users helps us continue improving. Kind regards, Van Guard Technical Team

Posted 2 months ago

“Well packed for protection in transit meant the boxes arrived with contents in A1 condition. The quality seems really good of the van racking I ordered and seems very sturdy. My only complaint would be the prices on website. Although they show price promise logos when I called to ask they said they don’t do any more so I ordered my second lot of racking elsewhere.”

Helpful Report

Posted 2 months ago

Hi Scott, Thank you for your detailed feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear that your order arrived safely and that you’re happy with the quality and sturdiness of the van racking. Ensuring products are well-packaged and built to last is something we take seriously, so it’s great to know that came through. We’re sorry, however, for the confusion regarding a price promise. This is something that we may have had previously, but I am not aware of a current price promise, only discounts events that we have. It may have been that the discounted event had ended. We understand how frustrating that must have been, especially when making a repeat purchase decision. Your feedback is valuable. Thank you again for your comments — we hope to have the opportunity to serve you again in the future. Tracy

Posted 2 months ago

“Very professional , efficient organisation . One technical question sorted easliy and shipment arrived within 24 hours . Quality of lock sheild plate 5*.”

Helpful Report

Posted 2 months ago

Hello Chris, Thank you for your kind words! We're delighted to hear that you had a smooth experience with our team and that your technical query was resolved quickly. It's great to know your order arrived within 24 hours and that you're pleased with the quality of the lock shield plate. We really appreciate your feedback and look forward to assisting you again in the future! Tracy

Posted 2 months ago

“Good product but the plate did have some surface damage”

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Posted 2 months ago

Hi Ian, Thank you for your feedback! We're really glad to hear you’re happy with the product overall, but we’re sorry to learn that the plate arrived with some surface damage. That’s certainly not the experience we want for our customers. Please feel free to reach out to our support team so we can make this right—whether that’s a replacement or another solution that works best for you. We appreciate you bringing this to our attention! Tracy

Posted 2 months ago

“Good quality and fast delivery”

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Posted 3 months ago

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and the fast delivery. Kind Regards Tracey Customer Support Advisor

Posted 3 months ago

“Great product love using it makes life so easy and really efficient on gettingbthe products to.you”

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Posted 3 months ago

Thank you Issac, so much for your kind words! We're thrilled to hear that you're loving the product and that it's making things easier and more efficient for you. Your feedback really means a lot to us, and we truly appreciate your support. Tracy

Posted 3 months ago

“Brilliant, really well made, absolutely rock solid on the roof and easy to fit👍🏻”

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Posted 3 months ago

Good morning, David, Thank you so much for the fantastic feedback! We’re delighted to hear that you are pleased with our product and that installation was straightforward for you. It’s always rewarding to know our products deliver on both quality and ease of use. We really appreciate your support! Tracy

Posted 3 months ago

Van Guard Accessories is rated 4.8 based on 571 reviews