Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.80

4.8 Rating 450 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

Write Your review

Tell us how Van Guard Accessories made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Van Guard Accessories 5 star review on 7th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality & very sturdy. Great next day delivery service.”

Helpful Report

Posted 5 days ago

Hi Colin, Thank you for taking the time to leave us a review, great to hear Thanks Becky

Posted 5 days ago

“Excellent service and quality, prompt delivery”

Helpful Report

Posted 5 days ago

Thank you John for taking the time to leave us a review, great to hear Thanks Becky

Posted 5 days ago

“excellent service.”

Helpful Report

Posted 1 week ago

Good morning Alex, Thank you for leaving us such a nice review! I'm glad to hear you were happy with your online order. If you need anything else, don't hesitate to ask! Kind regards Ryan Keefe

Posted 1 week ago

“Fantastic and efficient service Highly recommend”

Helpful Report

Posted 1 week ago

Good morning Neil, Thanks for taking the time to leave us a review for your order! I'm glad everything arrived quickly for you. Kind regards Ryan Keefe

Posted 1 week ago

“Brilliant”

Helpful Report

Posted 2 weeks ago

Good afternoon Chris, Thanks for taking the time to leave us feedback! I'm glad you were happy with your purchase of our van shielding. Kind regards Ryan Keefe

Posted 2 weeks ago

“Does the job only slightly nip up or the lugs snap off . Fitting the back door one makes abit of a mess having to cut bigger holes through the double skin”

Helpful Report

Posted 2 weeks ago

Good morning, Keith. Thank you for taking the time to share your feedback. Our products are designed with durability and ease of installation in mind, but we understand that some applications may present unique challenges. I will fill out a product feedback form detailing your comments and pass it along to our R&D team for review. Your feedback is valuable in helping us refine our products and address any challenges our customers may face. If you have any questions or concerns regarding installation or the studs, please don’t hesitate to contact our support team at 01392 368351. We’d be happy to assist or provide additional guidance to ensure the product works as intended for you. Thank you again for taking the time to share your thoughts. - Kylie

Posted 2 weeks ago

“A perfect fit with excellent instructions”

Helpful Report

Posted 3 weeks ago

Good morning Jacky, Thank you for taking the time to leave your lovely review Great to hear, I will pass the feedback to our research and development team, who work hard to produce the instructions Thank you, Becky

Posted 3 weeks ago

“Item as described. Quick delivery and communicated well.”

Helpful Report

Posted 3 weeks ago

Good morning Marilyn, thank you for taking the time to leave a review, lovely to hear the feedback Thank you Becky

Posted 3 weeks ago

“Don't change anything 10/10 well done. Instructions so easy to follow, obviously someone has put a lot of thought into them.”

Helpful Report

Posted 1 month ago

Good afternoon Peter, Thanks for taking the time to leave such a nice review! I will share your feedback with the Research & Development team, who will be thrilled to be recognised for their hard work. Kind regards Ryan Keefe

Posted 1 month ago

“Great company the service and the delivery time is very fast”

Helpful Report

Posted 1 month ago

Hi Tony, Thank you so much for the feedback! We appreciate your business and hope to see you again soon. Kind regards Tracy

Posted 1 month ago

“I've now ordered twice and on both occasions it was super easy to place an order, the delivery time and communication was outstanding, I even had email's from Ryan informing me of everything. I honestly couldn't ask for a better service. Thank you very much Danny”

Helpful Report

Posted 1 month ago

Hi Danny, lovely feedback thank you, I will pass on to Ryan, thank you for taking the time to leave a review Becky

Posted 1 month ago

“Good quality product nice and straightforward instructions. My only hope is no one will cut around the security plate now 🤯”

Helpful Report

Posted 1 month ago

Thank you David for taking the time to leave us a reply. Great to hear the feedback thanks Becky

Posted 1 month ago

“Great product! Arived well packaged, was easy to fit and looks very tidy once in place.”

Helpful Report

Posted 1 month ago

Good morning Dave, Thanks for leaving us a great review! I'm glad you're happy with the product, and it was easy for you to fit. If you have any queries, please give us a call on 01392 368351 or email customercare@van-guard.co.uk and we'll be more than happy to help you out. Kind regards Ryan Keefe

Posted 1 month ago

“Very quick delivery, very good quality.”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with our service. Kind regards Tracy

Posted 1 month ago

“Well Made , Easy to fit and combined with Hook Locks , fingers crossed it slows the theives down”

Helpful Report

Posted 1 month ago

Hi Andy, thank you for taking the time to leave a review, lovely to hear, thank you Becky

Posted 1 month ago

“Anti-peel kit, excellent product, easy to fit and great value. Highly recommended.”

Helpful Report

Posted 1 month ago

Good morning Andrew, Thank you for taking the time to leave us such a lovely review. We are thrilled to hear that you are pleased with our products and that you would highly recommend them. Kind regards

Posted 1 month ago

“Cannot fault apart from dpd's first attempt at delivery was not even my address having spoken to Tracy another delivery was sent which I received would recommend this company”

Helpful Report

Posted 1 month ago

Good afternoon Tony, Thank you for taking the time to leave us a review. We are happy to hear that you would recommend us to others.

Posted 1 month ago

“Easy to find items in catalogue Straightforward purchase and excellent delivery time. All round good service.”

Helpful Report

Posted 1 month ago

Hi Val, Thank you for taking the time to leave a review. It's great to hear that you're pleased with your overall shopping experience. Kind regards Tracy

Posted 1 month ago

“The set of roof bars supplied for my van was so short the load stops would only fit on the inside of the brackets, so would not fit 4 foot wide sheets. I phoned to see if I could exchange for longer bars, but all VanGuard would do was sell me the longer bars at an additional cost. The longer bars fit fine on the vehicle, are not wider than the vehicle, and I see the bar length supplied as a design error. It would have been good customer service to exchange the bars.”

Helpful Report

Posted 1 month ago

Good morning Lee, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and apologise for any inconvenience caused. Your satisfaction is our priority, and we take all feedback seriously. Please feel free to contact us at 01392 368351, and we’ll do our best to resolve this matter for you. Best regards, Kylie

Posted 1 month ago

“Product very good Unfortunately packaging was badly damaged on delivery, but no damage to items. May be worth looking at improving your packaging (thicker grade cardboard).”

Helpful Report

Posted 2 months ago

Good morning Tim, Thank you for taking the time to leave us a review! I'm sorry to hear there was damage on the packaging on your order. I will log this as feedback, and also pass this on to the courier, as we are constantly looking to improve on our packaging and deliveries. If you have any further issues, don't hesitate to call us on 01392 368351 or email us at customercare@van-guard.co.uk Kind regards Ryan Keefe

Posted 2 months ago

Van Guard Accessories is rated 4.8 based on 450 reviews