Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.79

4.8 Rating 560 Reviews

95 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality fast delivery excellent”

Helpful Report

Posted 4 days ago

Thank you so much for your kind words! We’re really pleased to hear you were happy with the quality and our fast delivery. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!

Posted 4 days ago

“Recently purchased a full van rack kit complete with roof bars and tube rack. All extremely good quality and the van specific racking made installation a breeze. Items arrived promplty and very well packed. Will definitely use Vanguard again in the future.”

Helpful Report

Posted 6 days ago

Thank you for your fantastic review! We’re really pleased to hear that you’re happy with the quality of your van rack kit and that the van-specific design made installation straightforward. It’s great to know that everything arrived promptly, and well packaged too. We truly appreciate your support and look forward to supplying you again in the future! All the best, Tracy

Posted 5 days ago

“The square cut outs in Citroen Dispatch roof flanges are designed to take cage nuts. What the kit contains is a modified speed clip which looks like a combination of a speed clip and a rivet nut (size M6). Would I trust either? Each bracket depends on an 8.8 tensile strength galvanised M6 hex set screw tightened to 11Nm, and two bracket feet with neoprene spacers bearing on the flat part of each roof flange. Fore and aft movements due to acceleration and braking inertia, on say ladders, has to be resisted by this fixing method. The supplied 16mm hex sets are not long enough for the threads to engage, so instead, the fastener is first tightened with the serrated washer alone, left a while for the modified speed clip to retain its deformation, after which the screw can be reinstated with both the serrated washer and plain washer. After assembly to the correct 11Nm torque, no thread is visible beneath the modified speed nut, which to me is plain wrong. In my opinion, some threads should be visible to at least show the two parts are fully filled (it used to be called the three thread rule). I have supplemented each bracket with two cable ties, such that if the fastener fails, the end of the bar assembly will not pivot breaking the other end off, spearing a road user! There has to be a better way than this, guys!?”

Helpful Report

Posted 6 days ago

Good morning Graham, Thank you for your detailed and technically informed feedback — we appreciate the time and thought you’ve put into your review. We’d like to reassure you that this roof bar mounting system has been crash tested and approved to a maximum load of 80 kg per bar, in accordance with relevant automotive safety standards. The fixing method supplied has been validated as part of that testing process and in over 10 years on sale, we have not seen this fail while in use. Regarding the fixings: the M6 clip nuts supplied with the kit are purpose designed for this application and rather than standard speed clips. When correctly installed and torqued to the specified 11 Nm using the supplied galvanised steel fasteners, they provide the required clamping force while accommodating the roof flange geometry of the Citroën Dispatch. The absence of visible threads below the nut after tightening is not indicative of insufficient engagement in this specific design, but the required thread depth of the clip nut and does not negatively affect the structural integrity or safety of the installation. The recommended installation process should not require staged tightening or settling time; however, we understand your caution and respect your preference for installation method. That said, we take feedback like yours seriously. If you’d like to discuss alternative fixing concepts, vehicle specific constraints, or installation best practices in more detail, our technical team would be very happy to do so directly. Thank you again for raising your concerns and contributing to an open technical discussion — feedback from experienced users helps us continue improving. Kind regards, Van Guard Technical Team

Posted 5 days ago

“Well packed for protection in transit meant the boxes arrived with contents in A1 condition. The quality seems really good of the van racking I ordered and seems very sturdy. My only complaint would be the prices on website. Although they show price promise logos when I called to ask they said they don’t do any more so I ordered my second lot of racking elsewhere.”

Helpful Report

Posted 2 weeks ago

Hi Scott, Thank you for your detailed feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear that your order arrived safely and that you’re happy with the quality and sturdiness of the van racking. Ensuring products are well-packaged and built to last is something we take seriously, so it’s great to know that came through. We’re sorry, however, for the confusion regarding a price promise. This is something that we may have had previously, but I am not aware of a current price promise, only discounts events that we have. It may have been that the discounted event had ended. We understand how frustrating that must have been, especially when making a repeat purchase decision. Your feedback is valuable. Thank you again for your comments — we hope to have the opportunity to serve you again in the future. Tracy

Posted 1 week ago

“Very professional , efficient organisation . One technical question sorted easliy and shipment arrived within 24 hours . Quality of lock sheild plate 5*.”

Helpful Report

Posted 2 weeks ago

Hello Chris, Thank you for your kind words! We're delighted to hear that you had a smooth experience with our team and that your technical query was resolved quickly. It's great to know your order arrived within 24 hours and that you're pleased with the quality of the lock shield plate. We really appreciate your feedback and look forward to assisting you again in the future! Tracy

Posted 1 week ago

“Good product but the plate did have some surface damage”

Helpful Report

Posted 2 weeks ago

Hi Ian, Thank you for your feedback! We're really glad to hear you’re happy with the product overall, but we’re sorry to learn that the plate arrived with some surface damage. That’s certainly not the experience we want for our customers. Please feel free to reach out to our support team so we can make this right—whether that’s a replacement or another solution that works best for you. We appreciate you bringing this to our attention! Tracy

Posted 1 week ago

“Good quality and fast delivery”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and the fast delivery. Kind Regards Tracey Customer Support Advisor

Posted 2 weeks ago

“Great product love using it makes life so easy and really efficient on gettingbthe products to.you”

Helpful Report

Posted 3 weeks ago

Thank you Issac, so much for your kind words! We're thrilled to hear that you're loving the product and that it's making things easier and more efficient for you. Your feedback really means a lot to us, and we truly appreciate your support. Tracy

Posted 3 weeks ago

“Brilliant, really well made, absolutely rock solid on the roof and easy to fit👍🏻”

Helpful Report

Posted 3 weeks ago

Good morning, David, Thank you so much for the fantastic feedback! We’re delighted to hear that you are pleased with our product and that installation was straightforward for you. It’s always rewarding to know our products deliver on both quality and ease of use. We really appreciate your support! Tracy

Posted 3 weeks ago

“Friendly customer service member Tracey helped find the right product. fast collection from depo. Item provided with no issues and great price.”

Helpful Report

Posted 3 weeks ago

Good afternoon, Andrew, Thank you so much for your kind review! We're really pleased to hear that Tracey was able to help you find the right product and that your collection experience was quick and smooth. It's great to know everything was provided without any issues and at a price you were happy with. We truly appreciate your feedback and look forward to serving you again! Tracy

Posted 3 weeks ago

“Door ladder good quality and simple to fit”

Helpful Report

Posted 3 weeks ago

Good morning, Rod, Thank you for your kind review! We’re really pleased to hear that you found the door ladder to be good quality and easy to fit. It’s great to know it met your expectations, and we appreciate you taking the time to share your feedback. Tracy

Posted 3 weeks ago

“Very quick to respond and tracking my order was very easy. Parts arrived quickly. The quality of the parts is very good.”

Helpful Report

Posted 4 weeks ago

Thank you Mark, for your kind feedback! We’re really glad to hear you found our response times quick and the order tracking easy to use. It’s great to know your parts arrived promptly and met your expectations in quality. We appreciate your support and look forward to serving you again! Tracy

Posted 4 weeks ago

“All arrived on time and fitted without any issues”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the fit. Kind Regards Tracey

Posted 4 weeks ago

“This is my second Van guard roof rack. Both on crew vans. Brilliant system. Very sturdy and very well designed. Never any issues. Very easy to fit and they look very neat. Great to strap materials to.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review Keith! We’re delighted to hear that this is your second roof rack with us, and that it’s served you so well on both crew vans. It’s great to know that you found the system sturdy, well-designed, and easy to fit — and that it keeps everything secure when strapping down materials. We really appreciate your continued support and taking the time to share your experience. If you ever need anything in the future, we’re always happy to help! Tracy

Posted 1 month ago

“The sales lady I spoke to was very helpful and the product was with me 2 days later,”

Helpful Report

Posted 1 month ago

Good morning Patrick, Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Your support truly means a lot to us, and we look forward to serving you again soon! Tracy

Posted 1 month ago

“All items were present, whole delivery was sent to the wrong address and left out in the street, one of the boxes had been ripped open and another had damaged to the corner of the box, items were undamaged but the delivery was absolutely shocking by your delivery driver from DX”

Helpful Report

Posted 1 month ago

Good Afternoon Mr. Hart, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your delivery experience. While we’re pleased that all items arrived present and undamaged, we completely understand how frustrating it must have been for the parcel to be delivered to the wrong address and left in an unacceptable condition. As discussed in our previous correspondence, we have raised this matter directly with DX, as the level of service described falls well below the standards we expect for our customers. We take delivery issues extremely seriously and are continuing to follow this up to ensure it is fully investigated. Thank you again for bringing this to our attention. We truly value your feedback, as it helps us improve both our service and our courier partnerships. Kind Regards Amy Customer Support Supervisor

Posted 1 month ago

“Fantastic service! Fast delivery, great price- I was well impressed 😁”

Helpful Report

Posted 1 month ago

Good morning, Paul, Thank you so much for your amazing review! 🌟 We’re thrilled to hear that you were impressed with the service, fast delivery, and great price. Providing a smooth and satisfying experience is always our goal, so your feedback truly means a lot to us. We really appreciate your support and look forward to serving you again soon! Tracy

Posted 1 month ago

“Fairly priced and very fast delivery Will be using again”

Helpful Report

Posted 1 month ago

Good morning Craig, Thank you so much for your kind feedback. We’re really pleased to hear that you found our pricing fair and that your order arrived quickly. We truly appreciate your support and look forward to serving you again in the future. Tracy

Posted 1 month ago

“Easy to ensure I ordered the correct item and received an email to finalise the correct item was sent followed by a prompt delivery, what's not to like!”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! We’re delighted to hear that your order arrived promptly and that you were happy with our service. Your feedback means a lot to us. Thanks again for choosing us! Kind Regards Tracey Sluman

Posted 2 months ago

“Hi didn’t expect to be drilling new hole in the brackets so they fit properly Not a great start to a working day David”

Helpful Report

Posted 2 months ago

Thank you for your feedback, We have replied to you direct. Kind Regards. Tracey Customer Support Advisor

Posted 2 months ago

Van Guard Accessories is rated 4.8 based on 560 reviews