Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.79

4.8 Rating 546 Reviews

95 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All items were present, whole delivery was sent to the wrong address and left out in the street, one of the boxes had been ripped open and another had damaged to the corner of the box, items were undamaged but the delivery was absolutely shocking by your delivery driver from DX”

Helpful Report

Posted 3 days ago

Good Afternoon Mr. Hart, Thank you for taking the time to leave your feedback. We’re very sorry to hear about your delivery experience. While we’re pleased that all items arrived present and undamaged, we completely understand how frustrating it must have been for the parcel to be delivered to the wrong address and left in an unacceptable condition. As discussed in our previous correspondence, we have raised this matter directly with DX, as the level of service described falls well below the standards we expect for our customers. We take delivery issues extremely seriously and are continuing to follow this up to ensure it is fully investigated. Thank you again for bringing this to our attention. We truly value your feedback, as it helps us improve both our service and our courier partnerships. Kind Regards Amy Customer Support Supervisor

Posted 3 days ago

“Hi didn’t expect to be drilling new hole in the brackets so they fit properly Not a great start to a working day David”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, We have replied to you direct. Kind Regards. Tracey Customer Support Advisor

Posted 2 weeks ago

“Terrible customer service ...I should say non existant to be more precise ! I called on Nov 18 with an enquiry regarding van security locks. The woman who answered asked me to send an email with exact details and it would be forwarded to the technical dept. I sent the email but received no reply. I sent a follow up email on Nov 23 with the same result....no reply”

Helpful Report

Posted 2 months ago

Dear Mr Finlay, Please accept our apologies for the apparent lack of communication. One of my colleagues had responded to your enquiry on the 24th November so I am not sure why this wasn't received. The information you requested has been resent this morning. Please let us know if we can be of any further assistance with your enquiry, and apologies once again for the delay. Kind Regards Van Guard Customer Support Team

Posted 2 months ago

“The set of roof bars supplied for my van was so short the load stops would only fit on the inside of the brackets, so would not fit 4 foot wide sheets. I phoned to see if I could exchange for longer bars, but all VanGuard would do was sell me the longer bars at an additional cost. The longer bars fit fine on the vehicle, are not wider than the vehicle, and I see the bar length supplied as a design error. It would have been good customer service to exchange the bars.”

Helpful Report

Posted 1 year ago

Good morning Lee, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and apologise for any inconvenience caused. Your satisfaction is our priority, and we take all feedback seriously. Please feel free to contact us at 01392 368351, and we’ll do our best to resolve this matter for you. Best regards, Kylie

Posted 1 year ago

“Still not recirved”

Helpful Report

Posted 2 years ago

Good Morning Jamie, I'm sorry to learn that you've not yet received your order. Unfortunately our courier went into administration so we were unable to ship your order out on time. I can see one of my colleagues left a voicemail with you on 12th June to advise of the situation. I can confirm we have now got a new courier on board and your item was dispatched yesterday for delivery today. I will contact you later on today to confirm if you have received it. Kind regards Chris

Posted 2 years ago

“Very noisy compared with other roof racks we have used before. If it wasn't so difficult to remove and repackage, I'd send it back.”

Helpful Report

Posted 7 years ago

Good Morning, I am sorry to hear that you've experienced an issue with noise on one of our roof systems. I have tried to contact you this morning without success. Please do give me a call on 01392 368351 as we would like the opportunity to get this resolved for you. Many thanks Laura Woodward

Posted 7 years ago

Van Guard Accessories is rated 4.8 based on 546 reviews