Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 502 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 5th July 2025

Tony Wicks

Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The set of roof bars supplied for my van was so short the load stops would only fit on the inside of the brackets, so would not fit 4 foot wide sheets. I phoned to see if I could exchange for longer bars, but all VanGuard would do was sell me the longer bars at an additional cost. The longer bars fit fine on the vehicle, are not wider than the vehicle, and I see the bar length supplied as a design error. It would have been good customer service to exchange the bars.”

Helpful Report

Posted 8 months ago

Good morning Lee, Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and apologise for any inconvenience caused. Your satisfaction is our priority, and we take all feedback seriously. Please feel free to contact us at 01392 368351, and we’ll do our best to resolve this matter for you. Best regards, Kylie

Posted 8 months ago

“Still not recirved”

Helpful Report

Posted 2 years ago

Good Morning Jamie, I'm sorry to learn that you've not yet received your order. Unfortunately our courier went into administration so we were unable to ship your order out on time. I can see one of my colleagues left a voicemail with you on 12th June to advise of the situation. I can confirm we have now got a new courier on board and your item was dispatched yesterday for delivery today. I will contact you later on today to confirm if you have received it. Kind regards Chris

Posted 2 years ago

“Very noisy compared with other roof racks we have used before. If it wasn't so difficult to remove and repackage, I'd send it back.”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to hear that you've experienced an issue with noise on one of our roof systems. I have tried to contact you this morning without success. Please do give me a call on 01392 368351 as we would like the opportunity to get this resolved for you. Many thanks Laura Woodward

Posted 6 years ago

Van Guard Accessories is rated 4.8 based on 502 reviews