Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 497 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 497 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service and delivery”

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Posted 3 months ago

Thank you Terry for taking the time to leave us great feedback Happy to hear you are happy with your spare parts Thank you, Becky

Posted 3 months ago

“glad i got the end cap a bit dissapointed that tghe originlas heve been deleted but i do like. the reccess for van guard acccesories”

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Posted 4 months ago

Good afternoon Mark, Thank you for taking the time to provide us with feedback. I am sorry to hear that you are disappointed that the originals have been discontinued. As a company, we are committed to continually updating and improving our products to ensure that we always provide quality goods for our customers needs. Over time, this does mean that the look and style of our products can change. Kind regards Tracy

Posted 4 months ago

“The guards are great. The fitting instructions are pretty good. The template the sticky back foam needs a rethink. Perhaps a card version would be better as the foam stretches. Apart from that they look good, hopefully work well and cost is pretty reasonable.”

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Posted 5 months ago

Good morning Martin, Thank you for your feedback. I have spoken to our technical team about your feedback and they confirmed the following: "We use a foam gasket as it prevents water ingress and doubles as a template. However, we understand it can be tricky to use on some vehicle contours and we’ve started including metal templates on certain product lines due to this" Great to hear you are happy with the product, many thanks Becky

Posted 5 months ago

“All good service quickly sent”

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Posted 8 months ago

Thankyou Carole for taking the time to leave us a review, lovely to hear you are happy Thank you Becky

Posted 8 months ago

“Excellent service”

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Posted 10 months ago

Hi Euan. Thank you for taking the time to leave us a review. Thrilled to hear you're happy with the service received! - Kylie

Posted 10 months ago

“Just what I needed”

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Posted 10 months ago

Good afternoon Michael, Thanks for leaving such kind feedback! I'm glad you were happy with your order! Kind regards Ryan

Posted 10 months ago

“I ordered shielding platesfor my van,to fit myself. I wasn't suppied with anti-rust compound. Which I've struggled to find myself. Would have been nice to have it as part of the self fit package. Apart from that, great service from vanguard.”

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Posted 11 months ago

Good afternoon, Leon. Thank you for taking the time to leave us a review. It's great to hear you're pleased with the service received. We are continuously looking for ways to improve, so I have passed your comments on to our technical team who will contact you to discuss these further. - Kylie

Posted 11 months ago

“Much needed as van was broken into again. Easy to fit and wish I done it sooner”

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Posted 1 year ago

Good afternoon Peter, Thanks for taking the time to leave us a review! I'm glad you're happy with the product and found it easy to install. Ryan Keefe

Posted 1 year ago

“Very quick delivery and good quality 👌”

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Posted 1 year ago

Hi Liam, Thank you for taking the time to leave a review, lovely to hear you are happy with our products and service Becky

Posted 1 year ago

“Good quality. Easy to assemble and fit.The roller bar was quite expensive for what it is but overall pleased with the purchase”

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Posted 1 year ago

HI Steve, Thank you for taking the time to leave us a review. We are happy you are pleased with the products you ordered. - Jade

Posted 1 year ago

“Excellent, but then saw it cheaper at Tool-station which annoyed me a little.”

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Posted 1 year ago

Hi Mark, Thank you for taking the time to leave us a review. I'm pleased to hear you're happy with the products you ordered, sorry that these were cheaper elsewhere. If you would like to call customer service on 01392 368 351 a member of our team would be happy to discuss this with you. Kind regards, Jade

Posted 1 year ago

“Shipments 🚚 was on time and packed well”

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Posted 1 year ago

Hi Peter, Thank you for taking the time to leave us a review. - Jade

Posted 1 year ago

“Great thanks. I ordered roof bars for ford transit custom and they are a bit short. I notice they do some wider ones at 1500mm these should be the standard one for the custom or it should be clear the other ones are short.”

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Posted 1 year ago

“You need 2 separate keys to open as you can’t remove keys when it is open only fault”

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Posted 2 years ago

“Hi there. Pipe tube and roof bars meet expectations, well done and thanks. Only the following negatives. #1 roof bar mounting bolts too long for middle RHS bar. #2 the lower plastic covers dont seem to add any weather protection and not that very aesthetically pleasing. #3 the pipe tube mounting device does not contain any antitheft / security device(s). Thank you for this opportunity to support you with product improvements. Giz.”

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Posted 2 years ago

“Hi finally got all the bits buy Thursday when I ordered it on the Sunday ?? Courier lost a parcel ?? But all went together well fitted as it should with good instructions to follow ? Product is good just delivery let it down.”

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Posted 2 years ago

Hi Allan, Thank you for taking the time to leave us this feedback. Sorry to see you're delivery took so long to get to you - I have fed this back to our couriers to make sure the same mistakes don't happen again. I'm glad your items lived up to their expectations once they got to you! We hope to see you again soon. Chris

Posted 2 years ago

“It's a good roof rack once put together,absolutely loads of bits and pieces included in the packs but the instructions are pretty good and easy to understand”

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Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us this feedback. It's great to see your comments regarding your new Ulti Rack+ and how the installation went. I can appreciate there are quite a few parts that come with our roof racks, we like to try and keep our prices low for our customers so there is a bit of construction required upon installation but I'm confident that you'll love our finished product. We hope to see you again soon. Chris

Posted 2 years ago

“Great service, but very costly if I had found the items I wanted elsewhere and if they where a bit cheaper I may well have gone there. Rob Coleman”

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Posted 3 years ago

Hi Robert, Thank you for taking the time to leave us this feedback, it’s great to see your comment about the service received. Sorry to hear your comments regarding the pricing of the items, we are constantly looking at our pricing to make sure we stay competitive within the van accessory world. We hope to see you soon. Chris

Posted 3 years ago

“The product itself is very good, excellent build quality. The staff on the phone are just average, they do not know what you are asking them, if you ask specific questions. They look for answers on the website just like you. I would still buy it again and would highly recommend. Just do your own research.”

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Posted 3 years ago

Hi Razvan, Thank you for taking the time to leave us this feedback regarding your recent order. It’s great to see that you feel our items have an excellent build quality. Sorry that you feel the service you received was average. Due to the sheer amount of items we sell, the team do have to refer to the website from time to time, however we are continuously training the team on different product ranges to give the best customer experience possible. Hopefully this will be reflected the next time you call in. We hope to see you again soon. Chris

Posted 3 years ago

“The side panels were difficult to fit on the front as the brackets did not exactly fit with the connector; panel fitting not parallel with the bracket. Took some time to sort and glad the other cross bars are connected to ensure secure. Yet to use but looks fit for my purpose.”

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Posted 3 years ago

Hi Russ, Thank you for taking the time to share your experience with us, we really value open and honest feedback from our customers. I am sorry to hear that the side panels were difficult to fit. I will pass this feedback onto our production team to see if there’s any changes that can be made. I’m glad that on first inspection it looks like it’s fit for your purpose. I hope the functionality lives up to your expectations. We hope to see you again soon. Chris

Posted 3 years ago

Van Guard Accessories is rated 4.8 based on 497 reviews