Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.78

4.8 Rating 574 Reviews

95 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packed for protection in transit meant the boxes arrived with contents in A1 condition. The quality seems really good of the van racking I ordered and seems very sturdy. My only complaint would be the prices on website. Although they show price promise logos when I called to ask they said they don’t do any more so I ordered my second lot of racking elsewhere.”

Helpful Report

Posted 3 months ago

Hi Scott, Thank you for your detailed feedback — we really appreciate you taking the time to share your experience. We’re pleased to hear that your order arrived safely and that you’re happy with the quality and sturdiness of the van racking. Ensuring products are well-packaged and built to last is something we take seriously, so it’s great to know that came through. We’re sorry, however, for the confusion regarding a price promise. This is something that we may have had previously, but I am not aware of a current price promise, only discounts events that we have. It may have been that the discounted event had ended. We understand how frustrating that must have been, especially when making a repeat purchase decision. Your feedback is valuable. Thank you again for your comments — we hope to have the opportunity to serve you again in the future. Tracy

Posted 3 months ago

“Good product but the plate did have some surface damage”

Helpful Report

Posted 3 months ago

Hi Ian, Thank you for your feedback! We're really glad to hear you’re happy with the product overall, but we’re sorry to learn that the plate arrived with some surface damage. That’s certainly not the experience we want for our customers. Please feel free to reach out to our support team so we can make this right—whether that’s a replacement or another solution that works best for you. We appreciate you bringing this to our attention! Tracy

Posted 3 months ago

“Great service all bits for changer over to existing bars, all bolts and gaskets supplied. Worth the money!”

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Posted 7 months ago

Thank you for your lovely review. We're really pleased to hear that everything you needed was included and that the changeover went smoothly. Great to know you feel it was worth the investment! If you ever need anything else, we’re always here to help. Kind regards Van Guard Customer Support Advisor

Posted 7 months ago

“Good products and easy instructions to follow. My only gripe is the drilling patterns were back to front. I wouid buy them again.”

Helpful Report

Posted 7 months ago

Good morning, Neil, Thank you for your feedback! We’re glad to hear you found the products good and the instructions easy to follow. We appreciate you pointing out the issue with the drilling patterns—your comment helps us improve. I will forward on your comment to our Research and development team to take a look at. We're happy to hear that you would buy from us again, and we look forward to serving you next time! Tracy

Posted 7 months ago

“Very prompt service and delivery”

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Posted 1 year ago

Thank you Terry for taking the time to leave us great feedback Happy to hear you are happy with your spare parts Thank you, Becky

Posted 1 year ago

“glad i got the end cap a bit dissapointed that tghe originlas heve been deleted but i do like. the reccess for van guard acccesories”

Helpful Report

Posted 1 year ago

Good afternoon Mark, Thank you for taking the time to provide us with feedback. I am sorry to hear that you are disappointed that the originals have been discontinued. As a company, we are committed to continually updating and improving our products to ensure that we always provide quality goods for our customers needs. Over time, this does mean that the look and style of our products can change. Kind regards Tracy

Posted 1 year ago

“The guards are great. The fitting instructions are pretty good. The template the sticky back foam needs a rethink. Perhaps a card version would be better as the foam stretches. Apart from that they look good, hopefully work well and cost is pretty reasonable.”

Helpful Report

Posted 1 year ago

Good morning Martin, Thank you for your feedback. I have spoken to our technical team about your feedback and they confirmed the following: "We use a foam gasket as it prevents water ingress and doubles as a template. However, we understand it can be tricky to use on some vehicle contours and we’ve started including metal templates on certain product lines due to this" Great to hear you are happy with the product, many thanks Becky

Posted 1 year ago

“All good service quickly sent”

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Posted 1 year ago

Thankyou Carole for taking the time to leave us a review, lovely to hear you are happy Thank you Becky

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Euan. Thank you for taking the time to leave us a review. Thrilled to hear you're happy with the service received! - Kylie

Posted 1 year ago

“Just what I needed”

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Posted 1 year ago

Good afternoon Michael, Thanks for leaving such kind feedback! I'm glad you were happy with your order! Kind regards Ryan

Posted 1 year ago

“I ordered shielding platesfor my van,to fit myself. I wasn't suppied with anti-rust compound. Which I've struggled to find myself. Would have been nice to have it as part of the self fit package. Apart from that, great service from vanguard.”

Helpful Report

Posted 2 years ago

Good afternoon, Leon. Thank you for taking the time to leave us a review. It's great to hear you're pleased with the service received. We are continuously looking for ways to improve, so I have passed your comments on to our technical team who will contact you to discuss these further. - Kylie

Posted 2 years ago

“Much needed as van was broken into again. Easy to fit and wish I done it sooner”

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Posted 2 years ago

Good afternoon Peter, Thanks for taking the time to leave us a review! I'm glad you're happy with the product and found it easy to install. Ryan Keefe

Posted 2 years ago

“Very quick delivery and good quality 👌”

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Posted 2 years ago

Hi Liam, Thank you for taking the time to leave a review, lovely to hear you are happy with our products and service Becky

Posted 2 years ago

“Good quality. Easy to assemble and fit.The roller bar was quite expensive for what it is but overall pleased with the purchase”

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Posted 2 years ago

HI Steve, Thank you for taking the time to leave us a review. We are happy you are pleased with the products you ordered. - Jade

Posted 2 years ago

“Excellent, but then saw it cheaper at Tool-station which annoyed me a little.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking the time to leave us a review. I'm pleased to hear you're happy with the products you ordered, sorry that these were cheaper elsewhere. If you would like to call customer service on 01392 368 351 a member of our team would be happy to discuss this with you. Kind regards, Jade

Posted 2 years ago

“Shipments 🚚 was on time and packed well”

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Posted 2 years ago

Hi Peter, Thank you for taking the time to leave us a review. - Jade

Posted 2 years ago

“Great thanks. I ordered roof bars for ford transit custom and they are a bit short. I notice they do some wider ones at 1500mm these should be the standard one for the custom or it should be clear the other ones are short.”

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Posted 3 years ago

“You need 2 separate keys to open as you can’t remove keys when it is open only fault”

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Posted 3 years ago

“Hi there. Pipe tube and roof bars meet expectations, well done and thanks. Only the following negatives. #1 roof bar mounting bolts too long for middle RHS bar. #2 the lower plastic covers dont seem to add any weather protection and not that very aesthetically pleasing. #3 the pipe tube mounting device does not contain any antitheft / security device(s). Thank you for this opportunity to support you with product improvements. Giz.”

Helpful Report

Posted 3 years ago

“Hi finally got all the bits buy Thursday when I ordered it on the Sunday ?? Courier lost a parcel ?? But all went together well fitted as it should with good instructions to follow ? Product is good just delivery let it down.”

Helpful Report

Posted 3 years ago

Hi Allan, Thank you for taking the time to leave us this feedback. Sorry to see you're delivery took so long to get to you - I have fed this back to our couriers to make sure the same mistakes don't happen again. I'm glad your items lived up to their expectations once they got to you! We hope to see you again soon. Chris

Posted 3 years ago

Van Guard Accessories is rated 4.8 based on 574 reviews