Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.78

4.8 Rating 574 Reviews

95 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the bolts that come with it were too short to fix to the roof.”

Helpful Report

Posted 2 months ago

Hi Sam, Thank you for your feedback. We’re sorry to hear that the supplied bolts didn’t work for your roof setup. Please contact our support team on 01392368351 with your vehicle/model details and we’ll be happy to help arrange suitable replacements if the bolts are too short or faulty. We will also feed this back to our research and development team to review. Tracy

Posted 2 months ago

“The square cut outs in Citroen Dispatch roof flanges are designed to take cage nuts. What the kit contains is a modified speed clip which looks like a combination of a speed clip and a rivet nut (size M6). Would I trust either? Each bracket depends on an 8.8 tensile strength galvanised M6 hex set screw tightened to 11Nm, and two bracket feet with neoprene spacers bearing on the flat part of each roof flange. Fore and aft movements due to acceleration and braking inertia, on say ladders, has to be resisted by this fixing method. The supplied 16mm hex sets are not long enough for the threads to engage, so instead, the fastener is first tightened with the serrated washer alone, left a while for the modified speed clip to retain its deformation, after which the screw can be reinstated with both the serrated washer and plain washer. After assembly to the correct 11Nm torque, no thread is visible beneath the modified speed nut, which to me is plain wrong. In my opinion, some threads should be visible to at least show the two parts are fully filled (it used to be called the three thread rule). I have supplemented each bracket with two cable ties, such that if the fastener fails, the end of the bar assembly will not pivot breaking the other end off, spearing a road user! There has to be a better way than this, guys!?”

Helpful Report

Posted 3 months ago

Good morning Graham, Thank you for your detailed and technically informed feedback — we appreciate the time and thought you’ve put into your review. We’d like to reassure you that this roof bar mounting system has been crash tested and approved to a maximum load of 80 kg per bar, in accordance with relevant automotive safety standards. The fixing method supplied has been validated as part of that testing process and in over 10 years on sale, we have not seen this fail while in use. Regarding the fixings: the M6 clip nuts supplied with the kit are purpose designed for this application and rather than standard speed clips. When correctly installed and torqued to the specified 11 Nm using the supplied galvanised steel fasteners, they provide the required clamping force while accommodating the roof flange geometry of the Citroën Dispatch. The absence of visible threads below the nut after tightening is not indicative of insufficient engagement in this specific design, but the required thread depth of the clip nut and does not negatively affect the structural integrity or safety of the installation. The recommended installation process should not require staged tightening or settling time; however, we understand your caution and respect your preference for installation method. That said, we take feedback like yours seriously. If you’d like to discuss alternative fixing concepts, vehicle specific constraints, or installation best practices in more detail, our technical team would be very happy to do so directly. Thank you again for raising your concerns and contributing to an open technical discussion — feedback from experienced users helps us continue improving. Kind regards, Van Guard Technical Team

Posted 3 months ago

“Sent out the wrong parts to begin with. Sent the correct ones without fuss but had to wait longer than anticipated.”

Helpful Report

Posted 1 year ago

Good afternoon Steve, Thank you for taking the time to leave us feedback on your order. Please accept my apologies for the issue with your order, and the delay you experienced because of this. I am glad to see that our customer service team were able to rectify the issue as soon as it was reported. Here at Van Guard Accessories we report on all issues on a weekly basis, so this error has been passed on to the relevant department so we can improve our internal processes and ensure we retain the high quality service we provide on every order. Kind regards Ryan Keefe Customer Support Line Lead

Posted 1 year ago

“Does the job only slightly nip up or the lugs snap off . Fitting the back door one makes abit of a mess having to cut bigger holes through the double skin”

Helpful Report

Posted 1 year ago

Good morning, Keith. Thank you for taking the time to share your feedback. Our products are designed with durability and ease of installation in mind, but we understand that some applications may present unique challenges. I will fill out a product feedback form detailing your comments and pass it along to our R&D team for review. Your feedback is valuable in helping us refine our products and address any challenges our customers may face. If you have any questions or concerns regarding installation or the studs, please don’t hesitate to contact our support team at 01392 368351. We’d be happy to assist or provide additional guidance to ensure the product works as intended for you. Thank you again for taking the time to share your thoughts. - Kylie

Posted 1 year ago

“Very happy with the roller bar but the stand type support system at the back one of the nuts was threaded little upset about that it's still loose so makes a small rattling noise when driving but apart from that very happy with the product very excited to buy more products in the future if needed”

Helpful Report

Posted 2 years ago

Good afternoon Omer, Thanks for taking the time to leave us feedback. It sounds like there may be a quality issue with your product, so please give us a call on 01392 368351 so we can look into this. It sounds like there is an issue on the thread of the support feet on the roller, so we would be able to replace this part of the product free of charge to rectify this.

Posted 2 years ago

Van Guard Accessories is rated 4.8 based on 574 reviews