Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 491 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent out the wrong parts to begin with. Sent the correct ones without fuss but had to wait longer than anticipated.”

Helpful Report

Posted 3 weeks ago

Good afternoon Steve, Thank you for taking the time to leave us feedback on your order. Please accept my apologies for the issue with your order, and the delay you experienced because of this. I am glad to see that our customer service team were able to rectify the issue as soon as it was reported. Here at Van Guard Accessories we report on all issues on a weekly basis, so this error has been passed on to the relevant department so we can improve our internal processes and ensure we retain the high quality service we provide on every order. Kind regards Ryan Keefe Customer Support Line Lead

Posted 3 weeks ago

“Does the job only slightly nip up or the lugs snap off . Fitting the back door one makes abit of a mess having to cut bigger holes through the double skin”

Helpful Report

Posted 5 months ago

Good morning, Keith. Thank you for taking the time to share your feedback. Our products are designed with durability and ease of installation in mind, but we understand that some applications may present unique challenges. I will fill out a product feedback form detailing your comments and pass it along to our R&D team for review. Your feedback is valuable in helping us refine our products and address any challenges our customers may face. If you have any questions or concerns regarding installation or the studs, please don’t hesitate to contact our support team at 01392 368351. We’d be happy to assist or provide additional guidance to ensure the product works as intended for you. Thank you again for taking the time to share your thoughts. - Kylie

Posted 5 months ago

“Very happy with the roller bar but the stand type support system at the back one of the nuts was threaded little upset about that it's still loose so makes a small rattling noise when driving but apart from that very happy with the product very excited to buy more products in the future if needed”

Helpful Report

Posted 8 months ago

Good afternoon Omer, Thanks for taking the time to leave us feedback. It sounds like there may be a quality issue with your product, so please give us a call on 01392 368351 so we can look into this. It sounds like there is an issue on the thread of the support feet on the roller, so we would be able to replace this part of the product free of charge to rectify this.

Posted 8 months ago

Van Guard Accessories is rated 4.8 based on 491 reviews