Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.83

4.8 Rating 385 Reviews

97 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 385 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I required a seat cover for my 2016 Caddy. I emailed Van Guard to ensure the item they stock would fit and they confirmed it would. As a result I ordered one. Communication was good and the item arrived quickly. However, the seat cover does not fit and is a complete waste of time. £27 wasted.”

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Posted 7 months ago

We're sorry that the seat cover didn't fit your vehicle. We would be happy to arrange collection and provide a full refund. If you can please call our customer service team on 01392 368 351 we would be happy to resolve this for you.

Posted 7 months ago

“Expensive products”

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Posted 9 months ago

“Not really van guard fault but just wanted to voice my opinion. I already owned a van vault pipe tube and needed a new roof rack. Ordered a van guard one just to find the roof rack bars are wider and won't take the brackets from my pipe tube. So then I bite the bullet and spend another £30 on the fixing kit for a van guard pipe tube hoping it would fitvmy van vault one and it doesnt. I've had to bodge it on which I'm not too happy about. I checked my bosses rhino roof rack and my old brackets would of gone on that fine. These things need to be universal in my opinion. It's left a really bad taste in my mouth as it's been such a palava and the roof rack has essentially cost me £30 more than it should of.”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us this feedback regarding your recent order. I'm sorry to learn that our Ulti Rack didn't work with your Van Vault pipe carrier and the extra cost you had to endure to try and make it work. We really appreciate feedback of this nature as we are constantly making changes to our products to ensure our customers are happy with the functionality. I have passed on your suggestion for a universal fitting option to our technical department so this can be looked at in the future. We hope to see you again soon. Chris

Posted 2 years ago

“Thanks to Van Guard for getting back to me and resolving my issue with late delivery appreciate the quick response.”

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Posted 2 years ago

Hi Alan, Thank you for taking the to update your most recent review. I'm happy to learn that the team were able to contact you and resolve your late delivery issues you were having. We hope to see you again soon. Chris

Posted 2 years ago

“Item still hasn’t arrived”

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Posted 2 years ago

Hi Stephen, Thank you for taking the time to leave us a review on our services. I am sorry to learn that your item took so long to get to you. I can see by the tracking that this is now with you and hopefully living up to your expectations. We do advise that our delivery's can take up to 7 days but can see that it took longer on this occasion. I do apologise that no one got in contact to inform you of the delay and will make sure that this doesn't happen again in the future. Kind regards Chris

Posted 2 years ago

“Very noisy at 50mph”

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Posted 2 years ago

“The wind noise is terrible, the wind does not help”

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Posted 3 years ago

“Solid Roof rack but the wind noise generated by it is torture at motorway speeds, it can even be heard with the stereo volume on max. (2016 LWB Vivaro)”

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Posted 3 years ago

“Just fitted VG304-3 to my transit absolutely the dogs dangle bits. Superbly engineered well done Vanguard”

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Posted 3 years ago

“Roof bars look ok when on the vehicle however either the brackets or bars are out of true. This then means the brackets attached to the roof move round when tightening the top hats to 8nm and foul the step in the roof and gutter on the passenger side. Consequently won't be long before the brackets rub through the paint of the vehicle. Rubber feet need to extend up the back side of the brackets to help prevent this plus a two bolt fixing of the front and rear bar would stop this skewing on a single bolt. Not particularly happy to be honest.”

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Posted 5 years ago

“Im not happy at all from your company about delivery and customers service”

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Posted 6 years ago

Good Afternoon Themis, I am sorry to hear that you are unhappy. I have attempted to call you today without success. Would you like to give me a call on 01392 368351 to discuss your order ? I hope to hear from you, Many thanks Laura Woodward Sales Support Manager

Posted 6 years ago

Van Guard Accessories is rated 4.8 based on 385 reviews