Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 491 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Set of 3 installed on a Toyota proace city 2021. Nice stuff but useless as they catch a lot of wind and start to whistle on the rooftop.”

Helpful Report

Posted 9 months ago

Good afternoon. Thank you for taking the time to leave us a review and I'm sorry to hear the goods were not as expected. I am having difficulty locating your order with the order number you have provided. Please may I ask that you call our customer support team on 01392 368351 or email us at customercare@van-guard.co.uk and provide us with further information to allow us to assist you further. Best wishes, Kylie

Posted 9 months ago

“Don't buy anything direct from Van Guard they are more expensive than other companies even though the products are sent out by Van Gaurd. Thought I was buying a set of 2 bars they were a few pounds cheaper than elsewhere but when delivered it was just 1 bar. Van gaurd not interested in trying to help me out so had to return at a cost of £45 and re order through third party which was sent out by Van gaurd. They say they can't control prices!!! but they don't even compete with third parties even though they do the deliveries for these companies.”

Helpful Report

Posted 9 months ago

Good morning, Nigel. Thank you for your review. I am sorry to hear you had a frustrating experience, but I really appreciate you providing your feedback. We have a library of Trade Customers who purchase from us on a frequent basis and are responsible to set their own prices, based on their business requirements. Our price match policy can be found on our website, and we ask that customers contact us prior to placing orders should you find products listed online at a lower price. This will allow our Customer Support team to discuss the options available to you. I have checked our online description and can see both the image and product description list a one bar set for the item you had originally purchased from us. After investigating further and looking at all available pricing, a refund and new order was the most cost-effective way to provide a resolution to you. If you wish to discuss your experience further, please call our Customer Support Team who will be happy to assist you further. Kind regards, Kylie

Posted 9 months ago

“The Brackets that fix to the roof of the van, do not fit my model(2020 Transit Custom) of van correctly. The holes were M6 size as were the screws supplied, but the van has M8 female threads, which clearly don't fit through m6 holes, so due to time constraints I had to modify this. The brackets don't sit flush either, so Packing had to be incorporated. I am an engineer and although I have made it work, with mods, there is lots of room for improvement.”

Helpful Report

Posted 11 months ago

Good morning, William. Thank you for taking the time to provide us with feedback. Please may I ask you contact us on 01392 368351 or alternatively, email us at customercare@van-guard.co.uk with your contact details. I would like to investigate this further for you as our the parts within our packages differ based on the different vehicle specifications on the market. I look forward to hearing from you soon. Best wishes, Kylie

Posted 10 months ago

“Disappointed with fit as won’t fit head rest and sits deformed to seat”

Helpful Report

Posted 11 months ago

Good afternoon, Alan. I'm sorry to hear that you are unhappy with your purchase. Please can I ask you contact our customer support team to allow us to look into this further for you. Our contact number is 01392 368351. We look forward to hearing from you soon. - Kylie

Posted 10 months ago

“I required a seat cover for my 2016 Caddy. I emailed Van Guard to ensure the item they stock would fit and they confirmed it would. As a result I ordered one. Communication was good and the item arrived quickly. However, the seat cover does not fit and is a complete waste of time. £27 wasted.”

Helpful Report

Posted 1 year ago

We're sorry that the seat cover didn't fit your vehicle. We would be happy to arrange collection and provide a full refund. If you can please call our customer service team on 01392 368 351 we would be happy to resolve this for you.

Posted 1 year ago

“Expensive products”

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Posted 1 year ago

“Not really van guard fault but just wanted to voice my opinion. I already owned a van vault pipe tube and needed a new roof rack. Ordered a van guard one just to find the roof rack bars are wider and won't take the brackets from my pipe tube. So then I bite the bullet and spend another £30 on the fixing kit for a van guard pipe tube hoping it would fitvmy van vault one and it doesnt. I've had to bodge it on which I'm not too happy about. I checked my bosses rhino roof rack and my old brackets would of gone on that fine. These things need to be universal in my opinion. It's left a really bad taste in my mouth as it's been such a palava and the roof rack has essentially cost me £30 more than it should of.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for taking the time to leave us this feedback regarding your recent order. I'm sorry to learn that our Ulti Rack didn't work with your Van Vault pipe carrier and the extra cost you had to endure to try and make it work. We really appreciate feedback of this nature as we are constantly making changes to our products to ensure our customers are happy with the functionality. I have passed on your suggestion for a universal fitting option to our technical department so this can be looked at in the future. We hope to see you again soon. Chris

Posted 3 years ago

“Thanks to Van Guard for getting back to me and resolving my issue with late delivery appreciate the quick response.”

Helpful Report

Posted 3 years ago

Hi Alan, Thank you for taking the to update your most recent review. I'm happy to learn that the team were able to contact you and resolve your late delivery issues you were having. We hope to see you again soon. Chris

Posted 3 years ago

“Item still hasn’t arrived”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us a review on our services. I am sorry to learn that your item took so long to get to you. I can see by the tracking that this is now with you and hopefully living up to your expectations. We do advise that our delivery's can take up to 7 days but can see that it took longer on this occasion. I do apologise that no one got in contact to inform you of the delay and will make sure that this doesn't happen again in the future. Kind regards Chris

Posted 3 years ago

“Very noisy at 50mph”

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Posted 3 years ago

“The wind noise is terrible, the wind does not help”

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Posted 4 years ago

“Solid Roof rack but the wind noise generated by it is torture at motorway speeds, it can even be heard with the stereo volume on max. (2016 LWB Vivaro)”

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Posted 4 years ago

“Just fitted VG304-3 to my transit absolutely the dogs dangle bits. Superbly engineered well done Vanguard”

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Posted 4 years ago

“Roof bars look ok when on the vehicle however either the brackets or bars are out of true. This then means the brackets attached to the roof move round when tightening the top hats to 8nm and foul the step in the roof and gutter on the passenger side. Consequently won't be long before the brackets rub through the paint of the vehicle. Rubber feet need to extend up the back side of the brackets to help prevent this plus a two bolt fixing of the front and rear bar would stop this skewing on a single bolt. Not particularly happy to be honest.”

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Posted 6 years ago

“Im not happy at all from your company about delivery and customers service”

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Posted 7 years ago

Good Afternoon Themis, I am sorry to hear that you are unhappy. I have attempted to call you today without success. Would you like to give me a call on 01392 368351 to discuss your order ? I hope to hear from you, Many thanks Laura Woodward Sales Support Manager

Posted 7 years ago

Van Guard Accessories is rated 4.8 based on 491 reviews