Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.51

4.5 Rating 570 Reviews

89 %

of reviewers recommend Van Demon

4.5

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 1st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You promised to deliver my van side window , spoke to you before I ordered and after order placed assured me everything was ok , then you cancelled the order with a refund due to lack of stock I did get the fixing kit for the window which never came , I was on a time limit and timing was very critical to me you managed to waste two days , I will never use or recommend you 🤬😞”

Helpful Report

Posted 6 days ago

“Full order never arrived, so was left with missing pieces, after emailing to resolve this issue no answer was given, would not recommend”

Helpful Report

Posted 6 days ago

“Bought 4 bar and roller system for my primastar, all came ok but upon installing roof bars are just about ok but the roller system is absolutely shocking. There are no legs to come down onto the back of the van so therefore the weight of something on the roller will eventually cause the roller to collapse onto the van The roller itself is cheap with no bearings for it to run on just a bit of plastic over the pin on the side rails Will not last…. Roller is very poor to the point I’ve just scrapped the lot due to its not returnable as I’ve attempted to fit it. Would of been better if they just accepted the rerun of the roller at least Avoid…”

Helpful Report

Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Helpful Report

Posted 4 months ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Helpful Report

Posted 4 months ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Helpful Report

Posted 4 months ago

“I had bought a van of these guys and was promised a new door from a donor van as the van I bought was linked and couldn’t be repaired . I took a day off work and drove 2 hours and was told the door was no longer available and was promised that they would sort it . 3 weeks later I’m now being ignored and have no door or spare key which they have also lost ! Literally avoid at all costs”

Helpful Report

Posted 4 months ago

“Horrendous customer service, item wasn’t delivered to a safe place as planned, fail to get back to message, fail to complete a refund & the person in charge of the administration of this company is absolutely clueless, don’t waste your time!”

Helpful Report

Posted 8 months ago

“Ordered 2 items through Prime, expecting the seller to use Amazon network, but nope, they use their own network Evri. It seems that Van Demon nor Evri have read the clear delivery instructions that are on the order that was pushed through from Amazon that clearly states that my address is a business address with accepting delivery with week days 9am to 5pm. Turns out that Evri failed not once but twice to return to deliver, and will try again to deliver at date and time when the business is not open. Van Demon have failed to pass on and relay delivery instructions. I was promised a call back before 5pm but sadly they did not call me. Evri have failed to read delivery notes, or read the opening hours. So now i'm 2 parcels down, who knows where they are or when they will attempt delivery and its all because Van Demon did not relay it. Apparently, Evri may attempt to deliver it on Tomorrow (closed) or on Monday which is 4 days late. And yes, Amazon have said the details including delivery instructions and hours were given to the seller.”

Helpful Report

Posted 1 year ago

“Ordered side and rear windows for my Vivaro. Ordered a fitting kit as a bundle but it only came with a fitting kit barely suitable for 2 windows. The fitting kit was packaged with the rear windows, so I used them first. Only to be told afterwards by their customer services that this kit was for the side windows. They did not offer to send an additional kit (apparently they are not able to...) and instead pointed me towards ebay. As it only came with 2 wipes (which dried up before I could complete the clean), I had to use some other cleaning product in an attempt to make sure the surface was clean. This was clearly a mistake as the window fell out and shattered 2 days later. I will try and contact them, but I'm not confident I will get much sympathy or support based on the feedback already given.”

Helpful Report

Posted 1 year ago

“Purchased a side window kit with everything that's required to self install. Everything went well until I was ready to use the Master Bond adhesive. I warned the tube in boiling water for 5 minutes, thinking this would make it easier to use. I was wrong. The adhesive was So hard to come out, I could only get 2 inch sections of the glue out at a time, Panic set in as I had a hole in the side of my van. I carried on the best I could, fitted the window. Next day I hosed the van down & found a couple drops of water. I complained to Van Demon, as Now I had to get a Auto wind screen company to remove the screen, Which cracked on removal. All I got from Van Demon was a replacement fitting kit over a month after I complained. I needed to be reimbursed not more adhesive ! even a voucher to use with the company, those who are converting vans know how expensive things are. Think twice before using this company, Once bitten twice shy. I have found a company that can supply much cheaper than Van Demon.”

Helpful Report

Posted 1 year ago

“Really bad service, customer service doesn't exist so don't bother emailing or phoning you'll be waiting a long time!! Bank managed to get my money back though! Pay the extra 5-£10 from a different website”

Helpful Report

Posted 1 year ago

“Place an order on Friday and had no email confirmation and can’t get hold of them by phone, Facebook and on here feeling like a scam. The website says I have no orders but I have screen shots showing payment was made and money has been taken.”

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Posted 2 years ago

“Ordered over 2k of stuff which got left outside my house by a courier to be stolen, no signature required no compensation. I am taking them to court Avoid avoid avoid!!”

Helpful Report

Posted 4 years ago

“No delivery to Western Isles. This is the first time I have experienced this in 33 years. Postage rates are the same as to the mainland, we have good cheap courier connections. What the hell is the problem?”

Helpful Report

Posted 4 years ago

“Sadly if I could give zero stars I would. I purchased two tinted window frames for my van conversion and a couple of days later they arrived. However, these are the completely wrong ones. They are "window-less" in a sense and merely the sheet glass type. I ordered the "Twin Opening Dark Tint Windows & Fitting Kit" which comes with two opening sliding windows and it is evident that the order has been mixed up. I contacted the company to request some details into this and was just thrown to the side like a box of stray kittens, given nothing but a email and a link to a rather shady logistics company to return the items with. The problem being, this is the companies fault and not my own, and henceforth after scouting around the internet for courier companies it is coming back in the region of £100s to return these glass panes. Insanity springs to mind. Now if I had the time I would drive to Crewe and drop these off myself with a stern few words but as the new generation of "online retail" comes in, being given zero support as a customer I am not exactly surprised. I would advise if you are to procure van converting items from this website, tread with caution as if there is an issue you up a creek without a paddle. TLDR - Customer ordered item, wrong item arived, given no support and can barely cover the cost of £100+ to return these items.”

Helpful Report

Posted 5 years ago

“Avoid, shockingly bad customer service.”

Helpful Report

Posted 5 years ago

“Purchased mats for my 2013 crew cab which were completely wrong . They said I didn’t have a crew cab which I did as I bought it brand new !! No refund, no return, maybe a one off but never again for me due to Very poor after sales resolution.”

Helpful Report

Posted 5 years ago

Hi Adrian, As discussed previously, your Trafic is not a genuine, factory fitted crew cab. You have an aftermarket conversion crew cab - which is why these do not fit. I'm sorry that you felt it was necessary to leave negative feedback when we quickly got to the bottom of the issue and offered a full refund once the mats were returned to us. Thanks, Van Demon

Posted 5 years ago

“Impossible to contact - two deliveries - two issues”

Helpful Report

Posted 5 years ago

Hi David, I am sorry there has been issues with your delivery. However, we have contacted you in less that 24 hours on working days and sometimes within minutes. Your last message was sent to us on 05/09, a Saturday. We replied to you this morning at 9:18, 18 minutes after we open on a Monday. We are still investigating with My Hermes as discussed and hope to get this sorted for you ASAP. Thanks, Van Demon

Posted 5 years ago

“What a joke..Their telephone system tells you that your call is important. Ring them at 2am and keeps saying this until after 10 minutes of wasted time it goes to answer and you can leave a message. Three times in office hours it does this and after 2 weeks no one has called me back. They took my money and sent me order with missing parts. Vee dubs sent stuff in two days and answer their phones”

Helpful Report

Posted 6 years ago

Van Demon is rated 4.5 based on 570 reviews