Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.55

4.6 Rating 546 Reviews

90 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items through Prime, expecting the seller to use Amazon network, but nope, they use their own network Evri. It seems that Van Demon nor Evri have read the clear delivery instructions that are on the order that was pushed through from Amazon that clearly states that my address is a business address with accepting delivery with week days 9am to 5pm. Turns out that Evri failed not once but twice to return to deliver, and will try again to deliver at date and time when the business is not open. Van Demon have failed to pass on and relay delivery instructions. I was promised a call back before 5pm but sadly they did not call me. Evri have failed to read delivery notes, or read the opening hours. So now i'm 2 parcels down, who knows where they are or when they will attempt delivery and its all because Van Demon did not relay it. Apparently, Evri may attempt to deliver it on Tomorrow (closed) or on Monday which is 4 days late. And yes, Amazon have said the details including delivery instructions and hours were given to the seller.”

Helpful Report

Posted 2 months ago

“Ordered side and rear windows for my Vivaro. Ordered a fitting kit as a bundle but it only came with a fitting kit barely suitable for 2 windows. The fitting kit was packaged with the rear windows, so I used them first. Only to be told afterwards by their customer services that this kit was for the side windows. They did not offer to send an additional kit (apparently they are not able to...) and instead pointed me towards ebay. As it only came with 2 wipes (which dried up before I could complete the clean), I had to use some other cleaning product in an attempt to make sure the surface was clean. This was clearly a mistake as the window fell out and shattered 2 days later. I will try and contact them, but I'm not confident I will get much sympathy or support based on the feedback already given.”

Helpful Report

Posted 3 months ago

“Purchased a side window kit with everything that's required to self install. Everything went well until I was ready to use the Master Bond adhesive. I warned the tube in boiling water for 5 minutes, thinking this would make it easier to use. I was wrong. The adhesive was So hard to come out, I could only get 2 inch sections of the glue out at a time, Panic set in as I had a hole in the side of my van. I carried on the best I could, fitted the window. Next day I hosed the van down & found a couple drops of water. I complained to Van Demon, as Now I had to get a Auto wind screen company to remove the screen, Which cracked on removal. All I got from Van Demon was a replacement fitting kit over a month after I complained. I needed to be reimbursed not more adhesive ! even a voucher to use with the company, those who are converting vans know how expensive things are. Think twice before using this company, Once bitten twice shy. I have found a company that can supply much cheaper than Van Demon.”

Helpful Report

Posted 7 months ago

“Really bad service, customer service doesn't exist so don't bother emailing or phoning you'll be waiting a long time!! Bank managed to get my money back though! Pay the extra 5-£10 from a different website”

Helpful Report

Posted 9 months ago

“Place an order on Friday and had no email confirmation and can’t get hold of them by phone, Facebook and on here feeling like a scam. The website says I have no orders but I have screen shots showing payment was made and money has been taken.”

Helpful Report

Posted 1 year ago

“Ordered over 2k of stuff which got left outside my house by a courier to be stolen, no signature required no compensation. I am taking them to court Avoid avoid avoid!!”

Helpful Report

Posted 3 years ago

“No delivery to Western Isles. This is the first time I have experienced this in 33 years. Postage rates are the same as to the mainland, we have good cheap courier connections. What the hell is the problem?”

Helpful Report

Posted 3 years ago

“Sadly if I could give zero stars I would. I purchased two tinted window frames for my van conversion and a couple of days later they arrived. However, these are the completely wrong ones. They are "window-less" in a sense and merely the sheet glass type. I ordered the "Twin Opening Dark Tint Windows & Fitting Kit" which comes with two opening sliding windows and it is evident that the order has been mixed up. I contacted the company to request some details into this and was just thrown to the side like a box of stray kittens, given nothing but a email and a link to a rather shady logistics company to return the items with. The problem being, this is the companies fault and not my own, and henceforth after scouting around the internet for courier companies it is coming back in the region of £100s to return these glass panes. Insanity springs to mind. Now if I had the time I would drive to Crewe and drop these off myself with a stern few words but as the new generation of "online retail" comes in, being given zero support as a customer I am not exactly surprised. I would advise if you are to procure van converting items from this website, tread with caution as if there is an issue you up a creek without a paddle. TLDR - Customer ordered item, wrong item arived, given no support and can barely cover the cost of £100+ to return these items.”

Helpful Report

Posted 4 years ago

“Avoid, shockingly bad customer service.”

Helpful Report

Posted 4 years ago

“Purchased mats for my 2013 crew cab which were completely wrong . They said I didn’t have a crew cab which I did as I bought it brand new !! No refund, no return, maybe a one off but never again for me due to Very poor after sales resolution.”

Helpful Report

Posted 4 years ago

Hi Adrian, As discussed previously, your Trafic is not a genuine, factory fitted crew cab. You have an aftermarket conversion crew cab - which is why these do not fit. I'm sorry that you felt it was necessary to leave negative feedback when we quickly got to the bottom of the issue and offered a full refund once the mats were returned to us. Thanks, Van Demon

Posted 4 years ago

“Impossible to contact - two deliveries - two issues”

Helpful Report

Posted 4 years ago

Hi David, I am sorry there has been issues with your delivery. However, we have contacted you in less that 24 hours on working days and sometimes within minutes. Your last message was sent to us on 05/09, a Saturday. We replied to you this morning at 9:18, 18 minutes after we open on a Monday. We are still investigating with My Hermes as discussed and hope to get this sorted for you ASAP. Thanks, Van Demon

Posted 4 years ago

“What a joke..Their telephone system tells you that your call is important. Ring them at 2am and keeps saying this until after 10 minutes of wasted time it goes to answer and you can leave a message. Three times in office hours it does this and after 2 weeks no one has called me back. They took my money and sent me order with missing parts. Vee dubs sent stuff in two days and answer their phones”

Helpful Report

Posted 5 years ago

“Purchased some new headlights a few months ago and after spending the whole day installing them, one of them was faulty. The issue was fixed quickly on that occasion with a small component part swapped out for a new one - an easy fix. However I have suffered the same problem again, and so far I have had no reply to any of my attempts to contact for a replacement! I am not happy that I have paid a good amount of money for headlights that have had 2 faults in 4 months! Am I going to have to pay to replace the parts every couple of months due to unreliable products? Please answer my request for a replacement part!”

Helpful Report

Posted 5 years ago

“Poor customer service! Brought a bonnet deflector for my L200. After a few days I got round to fitting it only to find one of the mounting clips was missing! Emailed and was assured that they would post me a new clip, after a week still no clip, emailed again, they apologised and said they would send another. 7 weeks later still no clip and they have stopped responding to emails. Think before you buy anything from this shoddy company!”

Helpful Report

Posted 5 years ago

“Just taken delivery of premier van carpets costing £29-99 , which in my opinion are so overpriced, the drivers carpet doesn't even have a reinforced heel pad .I cannot envisage this product getting through one winter,so will in future buy more carefully, but not with van demon....”

Helpful Report

Posted 5 years ago

“SHOCKING poor quality of service!! I paid for my order almost 2 weeks ago as it states 1-2 day delivery and only one part of 4 has been delivered. I've emailed on a number of occasions and they replied they will look into it with no further outcome. They won't answer phone calls and requested them to call me, with no call back. So I've had to go to the Rhino products themselves for assistance with this order. Be warned and expect no customer service if you place an order!”

Helpful Report

Posted 5 years ago

“Bought a supposedly tailored rubber front floor mat for my work van delivery was spot on but definitely not tailored for my van doesn't fit very well at all curls up the seat legs and doesn't cover all the floor and also rubs on the steering column so definitely wish I had bought the cheaper ones off ebay”

Helpful Report

Posted 5 years ago

“Hi I ordered windows for my fiat ducato, after i put in my credit card details a message came up saying, the following errors occurred, your payment details were not verified, I then tried again and got the same message. When I checked my Internet banking Van Demon had infact charged me twice, there phone lines are down and they are not responding to emails and my bank account is cleaned out.”

Helpful Report

Posted 5 years ago

“Shocking! I've made order, have been charged but never received order confirmation, no mention actual delivery. Sent 3 emails and never heard back, phone lines are suspended too. I understand it's coronavirus lockdown but they should stop taking orders!”

Helpful Report

Posted 5 years ago

“Bad communication from the start to finish (take ages to answer emails and the phone line just rings and rings with no one answering it), POOR QUALITY roof bars (rubbers don't line up and look unsightly, poor matt black finish with scratches in the paint) seat cover are OK at best and the fit is almost universal, spend a bit more elsewhere and get a much better quality product, THIS IS THE FIRST TIME I HAVE EVER LEFT A BAD REVIEW FOR ANY THING BUT I AM NOT A SATISFIED CUSTOMER WHO WISHES HE CHECKED THE REVIEWS FIRST, I WILL NOT BE USING VAN DEMON AGAIN.”

Helpful Report

Posted 5 years ago

Van Demon is rated 4.6 based on 546 reviews