Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.55

4.6 Rating 546 Reviews

90 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seatcover for my L200 didn't fit, 8 to 10 inches too short in the back panel. Returns policy confusing, printed a Hermes label, took it to a post office who won't take it. Need to contact Hermes to arrange for them to pick it up, you try and find a phone number for them!! Won't ever deal with you again.”

Helpful Report

Posted 7 years ago

Hi Steve, I am sorry that the seat covers were not fitting, we have tried our best to locate where the trouble was lying but we were unable to confirm the product code that you had received. We have provided a Hermes pre-paid label for you to return the covers for a refund, on an earlier email we have now advised where to locate your nearest Parcel Shop drop off with Hermes. Apologies we could not fulfil your order on this occasion. Kindest Regards, Emma

Posted 7 years ago

“Ordered roller and single roof rack for peugeot expert tepee, tailgate,when fitted the roller does not extend to avoid damage to the roof,defeats the purpose. also does not seem the right roof fixture its held at the top by a washer instead of sliding into the proper roof fixtures assured it to be the right fitting for a tailgate,also been a job to get the money back and a return,they dont answer emails.I will not be put off.”

Helpful Report

Posted 7 years ago

Hi Edgar, I am sorry that you have had trouble with your order, this is not what we expect. Looking at our communication, we have tried our best to understand where the trouble was lying and have spoken with the Supplier. I can see that we have arranged for the order to be collected and returned back to us for a refund. Sorry for any inconvenience caused in this matter. Kindest Regards, Emma

Posted 7 years ago

“I was meant to order 4 pack but accidentally ordered a 3 pack of door handle covers. I've emailed sales support to be told they cant help me and I can only order a 4 pack with a 10% discount, who is the right mind would order again when I have 3. If I did I would have 3 spare door handle covers....Which is waste of money!! Asked if I can buy the one due to my error but they don't seem to care. This isnt ideal and the customer service ladies aren't very helpful. 3 different ladies have emailed me back, polite but no helpful. Maybe just give a customer one account manager rather than several. I would really appreciate if this can be rectified and I'm willing to pay for the extra one but not 3 extra. Look forward to hearing from you soon and fingers crossed you can rectify the issue for myself. Kind regards James”

Helpful Report

Posted 7 years ago

Hi James, Looking at your order, I can see that you have ordered a 3pc Chrome Cover Set in error. We do sell the 4pc Set that you need but you advised that you had already fitted the 3pc already. If you had not fitted the 3pc we would of happily arranged for you to exchange the set to the 4pc. Also advised, these are only supplied in sets not individually. So we cannot supply just one. Sorry to hear you feel we were not very helpful. Kindest Regards, Emma

Posted 7 years ago

“They Just canceled my order and never told me I had to ring them and they said o we ran out of stock, and no idea when it’s in again, so I had to upset my customer and let them down, also been 7 days and still no refund emailed them 5 times!!!!! no response I don’t leave negative reviews lightly but this lot are a totally unprofessional Micky mouse outfit!! With no customer service at all. I fit privacy glass for a living and if I ran my business like this bunch I’d be out of business my advise is go somewhere else.”

Helpful Report

Posted 7 years ago

Hi Chris, Thank you for your message. I am sorry to hear you are disappointed with the service you have received. I have checked over your order history and completely agreed that the time it took to notify you that the item was out of stock was poor. In regards to the refund, it was processed on the same day but unfortunately it was held up due to security checks. This has been passed now and will be with you shortly. All the order history has been passed over to the relevant team for them to understand why the issue had occurred as we do not list items that are out of stock., so in theory the issue should of never happened. Genuinely sorry for the delays and slow processing times. If you do need anything else please let me know. Kind Regards, Emma

Posted 7 years ago

“Big Let down”

Helpful Report

Posted 7 years ago

Hi Ian, Thank you for your order and your comments. I can see that you are frustrated that we could not confirm and ship your order for next working day before 12pm. Our listing does state that we need to confirm the order prior to shipping and in terms of delivery we do not offer a before 12pm so I am sorry if you felt this was something that we could offer. I can see you requested a refund on the order and this has been processed for you. Again sorry we were unable to fulfil your order within your expected timescales. Kind Regards Emma

Posted 7 years ago

“""sent the wrong item twice.now waiting for them to sort it out but the service is slow.”

Helpful Report

Posted 8 years ago

“As new customer to van demon I will say it will be my last as I ordered my product on a Sunday only due to the fact it was something I needed urgently and the promised next day delivery I did not get the delivery next day but was promised the delivery the following day and even the following day no delivery I had the email confirming the dispatch and the tracking details were completely useless as you are not even told what delivery company is used and I had no joy in making contact with van demon as they close far too early very very annoyed defiantly the first and last time I will use their services”

Helpful Report

Posted 8 years ago

Hi Michael, We have been contacted by the supplier this morning to say that they cannot find your address and cannot get in contact with you. The number you have supplied us with does not work and we have emailed you. Please get in touch asap to resolve this issue and I apologise for any inconvenience this has caused. Kind Regards, Van Demon

Posted 8 years ago

Van Demon is rated 4.6 based on 546 reviews