Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.57

4.6 Rating 540 Reviews

91 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seat covers had no instruction for fitting and have elastic loops but no idea what to fit them to”

Helpful Report

Posted 8 months ago

“Quick delivery (not tried the products yet) but no response from customer service after requesting a VAT invoice. I've emailed all contact email addresses twice and rang the number on the website also. I was told by the customer service agent that they would email one over straight away but didn't Will happily increase the review if a valid explanation and VAT invoice is received”

Helpful Report

Posted 1 year ago

“I ordered a roof rack from their website the next day I received a phone call and email to confirm it was the correct one before they shipped the item out, the delivery came quick and I had my roof rack. Unfortunately I was missing bolts and washers and nuts and was unable to fit the roof rack. Sent a few emails and received nothing back!! So had to spend more money at the local DIY shop and get the fittings I needed to be able to use the product it’s been about 4 days since I’ve emailed about the missing items and still not heard anything back from them”

Helpful Report

Posted 3 years ago

Hi Tom, I am sorry you did not receive your whole order. We do not have any emails from you, after you confirmed your vehicle. We have sent you an email now, that you can reply back to. Thanks, Van Demon

Posted 3 years ago

“Poor service, delayed responses and took an order for an item that is out of stock. Poor descriptions of items too.”

Helpful Report

Posted 3 years ago

“Had mine delivered, installed it and within 10 miles took it out! Every time I depressed the clutch pedal the carpet got caught on it (On the edge of the carpet) and became a big distraction whilst trying to drive, removed it to be safe. I believe it would be better if there was an additional 1” or 2” of material to go further under the pedals”

Helpful Report

Posted 4 years ago

Hey Vince, thank you for your review. We're sorry to hear you haven't been happy with your recent floor mat order. If you'd like to get in touch with us about this, our Customer Services team can be reached on 01270 667423 or via email at info@vandemon.co.uk. Thanks, Van Demon

Posted 4 years ago

“Mixed opinion. Delivery of my front splitter for my T5 was quick. Item in perfect order. However delivered with no fitting instructions. Telephoned them and was told they would email me some. This didn’t happen. Emailed them and received a reply saying they would send some. Week later, nothing. Just starting this van conversion out with lots to buy. These guys won’t be my first place to check to purchase bits.”

Helpful Report

Posted 6 years ago

Hi Mark, Sorry for the delay, we are still waiting to hear from the manufacturer and will get them to you ASAP. Once again, please accept my apologies, Emma

Posted 6 years ago

Van Demon is rated 4.6 based on 540 reviews