Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.56

4.6 Rating 542 Reviews

91 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a side window kit with everything that's required to self install. Everything went well until I was ready to use the Master Bond adhesive. I warned the tube in boiling water for 5 minutes, thinking this would make it easier to use. I was wrong. The adhesive was So hard to come out, I could only get 2 inch sections of the glue out at a time, Panic set in as I had a hole in the side of my van. I carried on the best I could, fitted the window. Next day I hosed the van down & found a couple drops of water. I complained to Van Demon, as Now I had to get a Auto wind screen company to remove the screen, Which cracked on removal. All I got from Van Demon was a replacement fitting kit over a month after I complained. I needed to be reimbursed not more adhesive ! even a voucher to use with the company, those who are converting vans know how expensive things are. Think twice before using this company, Once bitten twice shy. I have found a company that can supply much cheaper than Van Demon.”

Helpful Report

Posted 1 week ago

“Really bad service, customer service doesn't exist so don't bother emailing or phoning you'll be waiting a long time!! Bank managed to get my money back though! Pay the extra 5-£10 from a different website”

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Posted 2 months ago

“Bought seat covers from them a couple years back for my Doblo Van. They're holding up really well. Waterproof? I'm a gardener. It was pissistingly raining. Running off my waterproofs. Very angry i jumped in van to shelter. After a while I decided to sack it in, went got my kit together, took waterproofs off, opened drivers door - my seat was now a pond. Which I had to sit in all the way home. So yeah, waterproof. Learning outcome 1 - Van Demon make really good seat covers. Learning outcome 2 - ALWAYS remove waterproofs before getting in van. 😂”

Helpful Report

Posted 3 months ago

“Place an order on Friday and had no email confirmation and can’t get hold of them by phone, Facebook and on here feeling like a scam. The website says I have no orders but I have screen shots showing payment was made and money has been taken.”

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Posted 8 months ago

“Ordered new fixed side window for campervan. Arrived in good time & as described.”

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Posted 8 months ago

“Purchased a tailored rubber van mat for my works horse transit, could not be happier no more worries about creating a divot in the floor where the pedals are, easy to remove and clean and really brings a new lease of life to the interior of the cab. Thanks van demons for a fantastic product, I will be returning with an order for the rest of the fleet.”

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Posted 10 months ago

“Delighted with Roofrack purchase and roller bar, massive thanks to Lucy for all her help and advice, pleasure to do business with her and the company 👏👍”

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Posted 1 year ago

“I had a problem with some roof bars I brought via Amazon( picture and description was incorrect) .......big 5 stars to Lucy who quickly identified the mistake and offered a refund...much appreciated and will be using again....”

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Posted 1 year ago

“Seat covers had no instruction for fitting and have elastic loops but no idea what to fit them to”

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Posted 1 year ago

“Quick delivery (not tried the products yet) but no response from customer service after requesting a VAT invoice. I've emailed all contact email addresses twice and rang the number on the website also. I was told by the customer service agent that they would email one over straight away but didn't Will happily increase the review if a valid explanation and VAT invoice is received”

Helpful Report

Posted 1 year ago

“Van Demon just delivered my Tailored Seat Covers for my 2021 Sprinter. Deliver was so quick and ahead of schedule. The seat covers are FANTASTIC. amazing fit!! Really really happy.”

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Posted 2 years ago

“Vandemon saved me loads of money by selling me a rear opening window for my crew cab vivaro after having a fight with a hedge on a country lane. The window was well packaged and when I asked for advice over the phone they were very helpful. I'm a very grateful and happy customer.”

Helpful Report

Posted 2 years ago

“Ordered over 2k of stuff which got left outside my house by a courier to be stolen, no signature required no compensation. I am taking them to court Avoid avoid avoid!!”

Helpful Report

Posted 2 years ago

“No delivery to Western Isles. This is the first time I have experienced this in 33 years. Postage rates are the same as to the mainland, we have good cheap courier connections. What the hell is the problem?”

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Posted 2 years ago

“Sadly if I could give zero stars I would. I purchased two tinted window frames for my van conversion and a couple of days later they arrived. However, these are the completely wrong ones. They are "window-less" in a sense and merely the sheet glass type. I ordered the "Twin Opening Dark Tint Windows & Fitting Kit" which comes with two opening sliding windows and it is evident that the order has been mixed up. I contacted the company to request some details into this and was just thrown to the side like a box of stray kittens, given nothing but a email and a link to a rather shady logistics company to return the items with. The problem being, this is the companies fault and not my own, and henceforth after scouting around the internet for courier companies it is coming back in the region of £100s to return these glass panes. Insanity springs to mind. Now if I had the time I would drive to Crewe and drop these off myself with a stern few words but as the new generation of "online retail" comes in, being given zero support as a customer I am not exactly surprised. I would advise if you are to procure van converting items from this website, tread with caution as if there is an issue you up a creek without a paddle. TLDR - Customer ordered item, wrong item arived, given no support and can barely cover the cost of £100+ to return these items.”

Helpful Report

Posted 3 years ago

“I ordered a left sliding window and barn windows for the rear of my L3 H3 transit. They arrived quickly and safely- thank you. Fitted them with ease. They look beautiful.”

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Posted 3 years ago

“Greetings to you all, I first of all ordered a Bonnet Bra and it came within days, but then I had a small accident with it so I had to order a second which I still have. My next order was a Exterior Sun Visor, but this time I had to wait as Van Demon had sold them all. Then they were back in, so I purchased one and it was delivered more or less straight away. After many months I finally got it fitted and behold I now have a beautiful Exterior Sun Visor. The Visor does however flex in hefty winds and also from large articulated lorries, so I have added two reinforcing supports. These fit between the Visor rear edge and the vehicle roof above the windscreen and are attached to my vehicle roof and at the 2nd support from either end and from underneath. They are made in steel and Powder Coated in Black. I am very happy with both my Purchases from Van Demon and hope this review is of use to New Buyers purchasing item(s) from Van Demon. 10/10 ps. The young Ladies on the Telephones and in the Office, do a fantastic job dealing with all the queries and us, The Customers.”

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Posted 3 years ago

“Hi there Just wanted to say what an excellent service I had from Van Demon , van window ordered.on the 2 Feb , delivery dates was 8 Feb , came on 4 Feb all in great condition, it was a great product and very easy to use . Thanks again I'll be back Gary”

Helpful Report

Posted 3 years ago

“I ordered a roof rack from their website the next day I received a phone call and email to confirm it was the correct one before they shipped the item out, the delivery came quick and I had my roof rack. Unfortunately I was missing bolts and washers and nuts and was unable to fit the roof rack. Sent a few emails and received nothing back!! So had to spend more money at the local DIY shop and get the fittings I needed to be able to use the product it’s been about 4 days since I’ve emailed about the missing items and still not heard anything back from them”

Helpful Report

Posted 3 years ago

Hi Tom, I am sorry you did not receive your whole order. We do not have any emails from you, after you confirmed your vehicle. We have sent you an email now, that you can reply back to. Thanks, Van Demon

Posted 3 years ago

“Avoid, shockingly bad customer service.”

Helpful Report

Posted 3 years ago

Van Demon is rated 4.6 based on 542 reviews