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Van Demon Reviews

4.6 Rating 540 Reviews

91 %

of reviewers recommend Van Demon

Company Reviews

4.6

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Van Demon 5 star review on 20th August 2022

Van Demon 5 star review on 30th May 2021

Van Demon 5 star review on 10th April 2021

Van Demon 5 star review on 5th October 2020

Van Demon 5 star review on 25th March 2020

Van Demon 5 star review on 11th July 2019

23

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a window from vandemon it was the wrong 1 so I wanted to send it back so I phoned them and they were no help at all they told me I have to pay for return I was disappointed with that but I knew I had to if they weren't so I have been phoning parcel companies to return this so I can get my refund but with the size of the package the parcel companies want it on a pallet when it never came on 1 . I phoned vandemon back to see what we can do about this and they are saying it will cost me about £33 to send it back which is shocking and they would get back to me to get it returned and I still haven't heard a thing about it I am very shocked with what is going on so I will let you know what the out come is with this”

Posted 5 years ago

Hi Stephanie, We regret that you have felt it necessary to leave us this review. We understand that you ordered the wrong fitting window from us, and as stated in our returns policy, if a customer orders incorrectly they are responsible for the cost of returning an item to us. I am sorry that you were dissatisfied with this, but can see that a full refund was processed for the order value, and we hope that you can understand. Kind regards, Van Demon.

Posted 5 years ago

“Bought a transit Mk7 spoiler for a customer and collected. Upon opening the item it looked like it has been kicked around the floor for a month before packaging. To be fair the item was sealed in an opaque plastic bag and I'm pretty sure the damage was down to the original manufacturer. I contacted support to try and negotiate a partial refund as it had to go to the body shop for painting before fitting to the customers vehicle, the call you back in 10 minutes turned into 4 hours and the final offer was 10% amounting to approx £11.50 or send it back, not much good when the customer is picking the vehicle up tonight! I have generously allowed them to keep the 10% as they must need it far more than i do. Avoid if you need any kind of customer support after your purchase.”

Posted 5 years ago

“Made to measure seat covers,perfect fit for transit connect 2018 lwb.highly recommend. Totally satisfied.”

Posted 5 years ago

Thank you Shaun for your 5 star review and kind comments about your new seat covers. We're glad to hear you are happy with everything, we're sure that the seat covers look great on your Transit Connect, and thank you for recommending us. We hope to hear from you again soon. Many thanks, Van Demon!

Posted 5 years ago

“Great service, great product and very fast delivery. i would fully recommend them for your pickup and van parts :):)”

Posted 5 years ago

Thank you for your 5 star review and kind words about our products and company. We're glad to hear you are happy with everything and thank you for recommending us. We hope to hear from you again soon. Many thanks, Van Demon!

Posted 5 years ago

“Very good delivery and item all good and fits. Service brilliant Thanks Aran”

Posted 5 years ago

Thank you Aran for your 5 star review and kind words about our products and company. Thank you for recommending us and we hope to hear from you again soon. Many thanks, Van Demon!

Posted 5 years ago

“Seatcover for my L200 didn't fit, 8 to 10 inches too short in the back panel. Returns policy confusing, printed a Hermes label, took it to a post office who won't take it. Need to contact Hermes to arrange for them to pick it up, you try and find a phone number for them!! Won't ever deal with you again.”

Posted 5 years ago

Hi Steve, I am sorry that the seat covers were not fitting, we have tried our best to locate where the trouble was lying but we were unable to confirm the product code that you had received. We have provided a Hermes pre-paid label for you to return the covers for a refund, on an earlier email we have now advised where to locate your nearest Parcel Shop drop off with Hermes. Apologies we could not fulfil your order on this occasion. Kindest Regards, Emma

Posted 5 years ago

“Ordered roller and single roof rack for peugeot expert tepee, tailgate,when fitted the roller does not extend to avoid damage to the roof,defeats the purpose. also does not seem the right roof fixture its held at the top by a washer instead of sliding into the proper roof fixtures assured it to be the right fitting for a tailgate,also been a job to get the money back and a return,they dont answer emails.I will not be put off.”

Posted 5 years ago

Hi Edgar, I am sorry that you have had trouble with your order, this is not what we expect. Looking at our communication, we have tried our best to understand where the trouble was lying and have spoken with the Supplier. I can see that we have arranged for the order to be collected and returned back to us for a refund. Sorry for any inconvenience caused in this matter. Kindest Regards, Emma

Posted 5 years ago

“I was meant to order 4 pack but accidentally ordered a 3 pack of door handle covers. I've emailed sales support to be told they cant help me and I can only order a 4 pack with a 10% discount, who is the right mind would order again when I have 3. If I did I would have 3 spare door handle covers....Which is waste of money!! Asked if I can buy the one due to my error but they don't seem to care. This isnt ideal and the customer service ladies aren't very helpful. 3 different ladies have emailed me back, polite but no helpful. Maybe just give a customer one account manager rather than several. I would really appreciate if this can be rectified and I'm willing to pay for the extra one but not 3 extra. Look forward to hearing from you soon and fingers crossed you can rectify the issue for myself. Kind regards James”

Posted 5 years ago

Hi James, Looking at your order, I can see that you have ordered a 3pc Chrome Cover Set in error. We do sell the 4pc Set that you need but you advised that you had already fitted the 3pc already. If you had not fitted the 3pc we would of happily arranged for you to exchange the set to the 4pc. Also advised, these are only supplied in sets not individually. So we cannot supply just one. Sorry to hear you feel we were not very helpful. Kindest Regards, Emma

Posted 5 years ago

“Excellent service ordered Windows lunchtime Thursday arrived on the west coast Scotland Friday afternoon best service out, this is the place to shop guys!!! Excellent”

Posted 5 years ago

“Excellent Products (Ford Custom Transit side windows Kit), Fast delivery .”

Posted 5 years ago

“very good service tele sales staff very good thanks”

Posted 5 years ago

“Spot on deal”

Posted 5 years ago

“Quality fit and material.”

Posted 5 years ago

“Great products at a realistic price and very fast delivery. Would recommend this company to anyone.”

Posted 5 years ago

“I bought ultibar rack for my van. The item arrived next day and was excellent quality. Would recommend!”

Posted 5 years ago

“Great service, part was delivered on time”

Posted 5 years ago

“Great would deal with you again”

Posted 5 years ago

“the delivery was excellent, product was parceled to a very good standard, product was excellent and fitted correctly, thank you very much vandemon”

Posted 5 years ago

“quick delivery great customer service”

Posted 5 years ago

“Very satisfied with parts”

Posted 5 years ago

Hi, I'm sorry to hear that you have received a less than satisfactory experience with us. Please give me a call on 01270 536900 to discuss this further. Kind Regards, Emma

Posted 5 years ago

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Van Demon is rated 4.6 based on 540 reviews