Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 954 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 954 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

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Posted 1 year ago

“Great service, item as described.”

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Posted 1 year ago

“Slippers were speedily delivered. Would use this site again!”

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Posted 1 year ago

“Fast delivery, no issues. Very good service, would use again”

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Posted 1 year ago

“I ordered from urban surfer and it all went so well, good quality and the order came earlier then the delivery date. I am really happy with the service”

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Posted 1 year ago

“Amazing prices, great service and fast delivery”

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Posted 1 year ago

“Excellent service will definitely be buying again from urban surfer”

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Posted 1 year ago

“Brilliant, easy service! We ordered the wrong size and they exchanged it super quick with no problems at all!”

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Posted 1 year ago

“Purchased a Saltrock shirt as a gift from Urban Surfer, my husband liked it so much I ordered one for him. It was too big and had to be returned for a smaller size. Excellent customer service fro Dannii, arrived promptly and well packaged. I would thoroughly recommend.”

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Posted 1 year ago

“Item received as described in quick time. Thanks very much Urban Surfer. Will use again.”

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Posted 1 year ago

“Recommanded. Fast delivery and easy on return. I ordered a hoodie and a backpack, unfortunately, hubby doesn't like them and I had to return.”

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Posted 1 year ago

“I’ve never heard of this site as I rarely order online. But I was very happy with the speedy delivery time and the item delivered was as described.”

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Posted 1 year ago

“Precise and top notch service with great prices = 1 impressed customer”

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Posted 1 year ago

“Super fast delivery, even just before Xmas. Great product”

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Posted 1 year ago

“Great selection, the design is dope, quick delivery and the product is a very good quality.”

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Posted 1 year ago

“Good efficient service. Happy with purchase”

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Posted 1 year ago

“Paid extra for delivery before Christmas. Still not here 30/12... So the problem was the delivery firm and not Urban Surfer who were very good at trying to sort it out for me, they even refunded my carriage charge without being asked. Will definitely use Urban Surfer again. The Nuvola Slippers are just a revelation in warm feet!”

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Posted 1 year ago

Hi Richard. Sorry to hear this. I tried calling you just now but the line is busy so I've emailed you. DPD are sending the item back to us but haven't stated what the issue is.

Posted 1 year ago

“Promt service. Superdry fleece was as per description. Good value for money. Will use.again”

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Posted 1 year ago

“Product arrived on time and as described. Nuvola slippers are great.”

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Posted 1 year ago

“Excellent service, great company to deal with.”

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Posted 1 year ago

Urban Surfer is rated 4.7 based on 954 reviews