Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 951 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a baseball cap which was difficult to adjust and didn't fit peoperly even after adjusting. Couldn't get a refund because a label had been removed.”

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Posted 2 years ago

Hello, Thank you for your feedback. I am very sorry you had trouble with the caps adjustment. I can see we have contacted you via email. I apologise for any inconvenience caused. Kindest Regards Dannii Roberts Urban Surfer

Posted 2 years ago

“Had to pay €15 customs charge, never had to do this b4 on stuff from UK”

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Posted 2 years ago

“I’m still waiting for my order . You have given me the tracking number but no link to the delivery company Please help !”

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Posted 2 years ago

“Recieved notice of dispatch on 29 December, still awaiting delivery”

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Posted 2 years ago

I'm sorry to hear you've not yet received your order. Due to bank holidays and a backlog with Royal Mail there is a 1-2 day delay on deliveries at the moment. I will ask our customer service team to reach out to you.

Posted 2 years ago

“Haven't received it yet where is it”

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Posted 2 years ago

I'm sorry to hear you've not yet received your order. I have asked our customer service team to contact you. It would be appreciated if you could let us fix your issue before leaving negative feedback :(

Posted 2 years ago

“I've sent it back as it was broken”

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Posted 2 years ago

“never again,....weird how can you know that my order has been delivered?? i sent it as anonymous ,... but thats not the point ! The order is not delivered!!! and another thing .. another 10 Eur for zoll ?? for socks??? How is this even possible and why dont you have a reminder set up that another fees might apply???... therefore ONE STAR !”

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Posted 2 years ago

Can you please tell us what the issue is? I can see your order has been delivered and you've not contacted us with any issues. We're more than happy to help with any issues you may have.

Posted 2 years ago

“Good evening!Could you update me about my tracking number , please?!I think shipping has not been done as I did not received any update and did not received my products yet !Thank you so much”

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Posted 2 years ago

“i have been asked to write a review without even receiving the good ! Not a great start so far 3-5 day delivery has been 11 days”

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Posted 2 years ago

“so poor customer service. Item was not as per description.”

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Posted 3 years ago

“As of 13.00 hrs today, 19/01/2021 I have received nothing so no review but to date very disappointed.”

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Posted 3 years ago

Hello, I am very sorry your order hasn't arrived. This could have been due to the pandemic causing delays overseas. I have emailed you with a solution. I apologise for any inconvenience caused. Kindest Regards, Dannii Roberts

Posted 3 years ago

“Absolutely awful! Do not waste your money here! I ordered a ladies size S and what arrived would barely fit a young child! I have contacted the company for a refund but heard absolutely nothing back! Scam!”

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Posted 3 years ago

Hello, I am very sorry your order isn't as expected. Unfortunately these are the sizes provided from the brand and we are unable to change this. I can see we sent you an email for you to return the order and your order has been refunded. I apologise for any inconvenience caused. Kindest Regards Dannii Roberts Urban Surfer

Posted 3 years ago

“No confirmation of payment or details regarding delivery, website not working properly and coat had missing stitching on the velcro sleeve fastener”

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Posted 3 years ago

Hello, I am very sorry you didn't receive an email confirmation regarding your orders shipment. We are looking into this and trying to resolve the issue. I have emailed you in regards to the faulty item. Kindest Regards, Dannii Roberts

Posted 3 years ago

“The colour of the leather was completely different to the picture shown online so I sent them back. Disappointing.”

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Posted 3 years ago

Hello, Thank you for your feedback. We are very sorry your order wasn't as expected. Your order has been returned and we have refunded your order. We apologise sincerely for the inconvenience caused. Kindest Regards, Dannii Roberts

Posted 3 years ago

“Nothing received”

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Posted 3 years ago

Sorry to hear that Harry. Please contact us and we'll be happy to put this right!

Posted 3 years ago

“Still waiting on my purchase 10 days after paying extra for delivery and having an email back to say they would be with me anyday”

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Posted 3 years ago

“Ordered 1 baseball cap on the 22nd May and come the 1st of June I still have not received it. I also ordered a different item from America 10 mins after ordering the baseball cap and I received this 5 days after. Surely something should reach northern Ireland from England a lot fast than from America.”

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Posted 3 years ago

“Been asked to write a review about my order, sadly I can’t because I’ve not received my order.”

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Posted 3 years ago

“I never received my parcel, still waiting to get through to customer service”

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Posted 4 years ago

“You have asked me for a review however I’m yet to receive my item from you.”

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Posted 4 years ago

Urban Surfer is rated 4.7 based on 951 reviews