Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 951 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 951 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This eshop is disaster! My order delivery took about 2 months. I have decided to refuse the order and I sent it back to the shop. It is almost 1 month after the returning however I am still waiting for my refund. I have no money no goods. I can not recomend this e-shop. DO NOT BUY FROM THIS ESHOP NEVER.”

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Posted 4 years ago

“Was what i expected strap not good the rubber in strap rip and the strap on bag ist good and it not for men soo it not unisex”

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Posted 4 years ago

“I placed an order a couple of weeks ago, I haven’t received anything or had a refund”

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Posted 4 years ago

I'm sorry to hear this. You've not given us a chance to rectify the situation before leaving this review. We pride ourselves on excellent service so a quick call or email to our customer services department would have solved this issue for you. I will get customer services to contact you now.

Posted 4 years ago

“I ordered a pair of Stance Spider-Man and Grinch socks. The order was accepted, payment made and then only the Spider-Man socks arrived. It wasn’t until I contacted Urban Surfer 4 days later I was emailed back to say there were no further supplies of the Stance Grinch socks and therefore they would return me £12.99. This is my first and last order with Urban Surfer. I would rather pay a little extra next time and purchase my Stance socks directly from Stance.”

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Posted 5 years ago

“it was pretty miserable actually. I purchased 2 bags (good price listed on website) and paid, got the confirmation email etc, then the purchase was cancelled. Had to contact them to find that there was an issue with their website. Took some time for the monies to be refunded.”

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Posted 5 years ago

Hi Alex. Sorry to hear this. We upgraded our website on the day you ordered and had a few technical issues including incorrect prices and stock levels. I'm pleased to say all bugs have been fixed now. I can see however that a refund was made within 24 hours. I sincerely apologise for your inconvenience and hope you'll give us another chance to show you what the Urban Surfer experience really is.

Posted 5 years ago

“Ordered a converse bag, shoulder strap not long enough so the bag hangs too tight. I have to pay for the return postage so won't be using Urban surfer website again. Return process much more difficult than Amazon, website says RMA but no indication of what an RMA is.”

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Posted 5 years ago

“Still haven't received the article I ordered, and calling them does nothing.”

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Posted 6 years ago

Urban Surfer is rated 4.7 based on 951 reviews