URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.88

3.9 Rating 268 Reviews

47 %

of reviewers recommend URBAN MALE CLOTHING

3.9

Based on 268 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with what I received will be buying again thank you”

Helpful Report

Posted 7 months ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING, Richard! We are very pleased that you are happy with your purchase and we look forward to you shopping with us again. Kind regards Steve @ Urban Male Clothing

Posted 7 months ago

“Had a couple of orders from Urban. Items were on sale with a 50 per cent discount which offset the delivery charges at £4.95 for each delivery. Both were delivered via next day Royal Mail delivery. The threshold for free delivery is £80 which when unsure of sizing does not encourage multi buys.”

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Posted 7 months ago

Thank you so much for your amazing 5 star review of URBAN MALE CLOTHING! We are so pleased to hear that you had a great experience with us. We appreciate your loyalty and are grateful that you took advantage of the 50% off sale and delivery charges. Thank you for being such an amazing customer! Kind regards Steve @ Urban Male Clothing

Posted 7 months ago

“Re: Order Reference #21011 (WEB21011) This follows on from my review of 4 August (two entries down), as I am unable to respond directly to the reply from UMC. However, I would have thought that from my post (and subsequent mail with proof of postage), it was clear that only a refund will "make things better" and close this experience with a positive outcome. Order Reference: 21011 (WEB21011) Outstanding Refund: £52.00 Many thanks in anticipation of this.”

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Posted 8 months ago

“Very good service&a quick delivery on my item,recommend for sure👍🏻”

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Posted 8 months ago

“Terrible after sales,had to get PayPal involved to get my refund, just never replied, never again!”

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Posted 8 months ago

Thank you, Cliff, for taking the time to share your experience with URBAN MALE CLOTHING. We sincerely apologize for the terrible after sales service you encountered and the fact that we had to get PayPal involved to receive your refund. We take all feedback seriously and would be grateful if you could further elaborate on your experience so we can make sure such a situation never happens again.

Posted 8 months ago

“Re: Order Reference #21011 (WEB21011) Just like all those who have posted here before, my wife returned a product on 1 June (with proof of postage) and has yet to receive a refund. All mails and phone calls go unanswered. Absolutely shocking that people can get away with this!”

Helpful Report

Posted 8 months ago

Thank you, Mike, for highlighting your experience with URBAN MALE CLOTHING. It is sincerely appreciated. We are sorry to hear that your emails and phone calls have gone unanswered and that a refund was not provided. This is certainly not the service you were expecting and we apologize for that. We are striving to improve our customer service and make it our priority. Would it be possible for you to provide additional details regarding your experience so that we can ensure similar occurrences do not take place in the future? Your feedback is highly valued and any further information you can provide will be greatly appreciated. Once again, thank you for taking the time to leave your detailed review. We apologize for any inconvenience this has caused and look forward to hearing from you soon.

Posted 8 months ago

“Awful customer service No answers, no refund...”

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Posted 9 months ago

Thank you Anna for taking the time to provide us with your feedback about URBAN MALE CLOTHING. We apologize for the horrible customer service you experienced, including no answers, no refund and more. We take feedback like yours seriously and would like to know what we can do to make things better for you. We truly appreciate your time and we thank you for bringing this to our attention.

Posted 8 months ago

“Ordered an item on 13th July. The website states delivery is 1 - 2 working days. It is now 19th July and the order status hasn’t changed from “payment received”. Tried ringing but the call just rings out. Sent email to try and get an update but no reply. With hindsight I wish I had read previous reviews. However, you dont expect to be fraudulently robbed of your money. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 9 months ago

Thank you so much for your feedback, Mick. We apologize for the inconvenience you encountered with URBAN MALE CLOTHING. It sounds like we definitely fell short of your expectations. We take customer feedback very seriously and value the time you took to share your experience. We would love to make things better and improve our services. Could you tell us more about what happened since you made your order on July 13th? That would be incredibly helpful in finding a resolution. We truly appreciate your input now that I'm out of hospital and on the road to recovery. Best wishes Steve

Posted 8 months ago

“Usual no reply to e-mails, phone not answered, and no refund given. Going to report to Trading Standards, this seems to be a pattern.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING with us. We are sorry to hear that you had issues with emails not being replied to, phone calls not being answered, and no refund given. We understand how frustrating and stressful this must have been for you. We would like to do all we can to make things up to you and rectify the situation. Can you please tell us how we can make things better for you?

Posted 8 months ago

“One star too many. Am latest in long, long line of people not being refunded by this company, wish I'd looked at reviews before I made purchase. As in other cases, items sent back with proof of delivery. No answer to phone calls. and multiple e-mails unanswered. Urge you not to buy from this company.”

Helpful Report

Posted 9 months ago

“Shocking customer service. Returned an unused item by special delivery back in April and still no refund. Emailed and no reply and when you try to call the phone just rings and no answer! DO NOT ORDER FROM THIS COMPANY!!”

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Posted 9 months ago

“Quality clothing fast delivery”

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Posted 9 months ago

Thank you so much for your 4 star rating of URBAN MALE CLOTHING, Edward! We are thrilled to hear that our quality clothing and fast delivery have consistently delivered on your expectations. We truly appreciate your loyalty as a returning customer! Steve @ Urban Male Clothing

Posted 8 months ago

“Great value good quality clothing washes lovely, fast delivery great communication”

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Posted 10 months ago

Thank you so much for your 5 star rating of URBAN MALE CLOTHING, Julie! We are thrilled that you are enjoying our great value, good quality clothing, washes lovely, fast delivery, and great communication. We appreciate your loyalty as a returning customer, and thank you for your support.

Posted 8 months ago

“Very pleased with my order, red retro fila track top, quick delivery, partner very pleased with his top.”

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Posted 10 months ago

Thank you so much, Lisa, for your generous 5 star rating of URBAN MALE CLOTHING! We're so glad to hear that your order exceeded your expectations and that your partner was pleased too. We are honoured to have you as a repeat customer and look forward to serving you again soon.

Posted 8 months ago

“This company is a disgrace. I sent a return back to them recorded delivery and never got a refund. They don’t answer phone or reply to any emails. Please do not use them.”

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Posted 10 months ago

“Reasonable price and quick delivery”

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Posted 10 months ago

“I wish I had read the reviews for this company before I ordered from them! It seems that they do not like to acknowledge anything that is returned. I had to send back a T-shirt as it was too small and I filled out the form asking for it to be exchanged for a larger size. This was at the end of April and since then I have emailed, NO REPLY, I have called, NO ANSWER, it just rings out. I am now going through my bank to see if I can claim the money back. DO NOT USE THIS COMPANY.”

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Posted 10 months ago

“Love the jacket, great design, looks good and fits well - very happy”

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Posted 10 months ago

“I loved the jacket but it was too small ,your item description of"the track jacket comes in a loose fit " is wrong because it convinces you to order a size down when actually it's fitted”

Helpful Report

Posted 10 months ago

“My item was returned over a week ago via Recorded delivery and still no Refund? I’ve tried calling to no avail as well as sending 3 emails via there contact page and still no response,it seems looking at the other reviews this is a common problem with this company and there customer service!”

Helpful Report

Posted 11 months ago

URBAN MALE CLOTHING is rated 3.9 based on 268 reviews