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Urban Cooling Reviews

4.7 Rating 281 Reviews
94 %
of reviewers recommend Urban Cooling
Read Urban Cooling Reviews

About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th January 2025
Colin
Urban Cooling 5 star review on 15th January 2025
Colin
Urban Cooling 5 star review on 29th May 2024
Craig
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
Urban Cooling 5 star review on 15th July 2023
Tim C
9
Anonymous
Anonymous  // 01/01/2019
The installation was done quickly and the unit are working well. Little issues we have had: 1. One of our walls was damaged. They eventually fixed it. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. 3. The WiFi connection of one of our units doesn't work.
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Posted 4 years ago
Hi Charlotte, Thank you for the review, it is a shame we could not get 5 stars, we will review your feedback so we can provide a better service in the future. Can I just run through your points; 1. One of our walls was damaged. They eventually fixed it. - During installations, sometimes however careful a small bit of damage can happen, we are always careful and never mean to cause damage. We took responsibility for the minor damage immediately and requested that our professional subcontractor decorator come out to repair this free of charge. Unfortunately with any good professionals if they are good sometimes they get busy and we have to wait until they are free - I apologise for any inconvenience. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. - I have just spoken to the office about this and we have not been made aware of any issue. If you had mentioned it we would have returned without any fuss to rectify the issue, I will get the office to call you now. 3. The WiFi connection of one of our units doesn't work. - We are aware of an issue of the wi-fi adaptor not connecting to your wi-fi back in September last year, after we sent out an engineer to take a look we have not heard anything back, so we assumed it was all rectified. If there is an issue we can come and take a look, sometimes it's a simple case of powering down the adaptor and turning it back on. I will get the office to contact you today, Regards Tony Ellerker Managing Director
Posted 4 years ago
The units work really well and cool the room down really quickly!
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Posted 4 years ago
Urban Cooling installed AC in our docklands flat in 2021, overall the service was good and the unit works as expected. There were a couple of things that required the engineers to return and put right, but service particularly from Lisa in the office was always prompt and efficent. The compressor was initially noisier than I had expected but UC provided some sound dampening foam and one we got the compressor boxed in with MDF in the airing cupboard all was good.
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Posted 4 years ago
Really great company with very professional engineers. The air conditioning works perfectly and is extremely quiet. Only aspect to be aware of is running costs, which is quite expensive with regards to water costs.
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Posted 4 years ago
Hi Tom, Thank you for your review. Please give me a call in the office, it is likely that your property has a very high mains water pressure and the AC system needs a pressure reducing valve to lower the pressure, this will also lower the amount of water going through the unit. Regards Tony Ellerker MD Urban Cooling
Posted 4 years ago
System works great and installation was well organised and went well. We did have an issue on day one, which is only reason not five stars, which meant we had to call but they quickly came out the next day and it's working perfectly ever since! And it was just awesome during the summer!
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Posted 4 years ago
Great installation however there were issues post the installation which were quickly dealt with the units are fantastic and make summer much more bearable! highly recoomend
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Posted 4 years ago
Came and serviced our cooling unit on time and thoroughly. Very courteous engineer.
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Posted 4 years ago
Urban Cooling consistently came back to ensure my fairly unique AC installation was working efficiently
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Posted 4 years ago
Urban Cooling installed my Water Cooled air-conditioning system recently and it has been great. I had some initial problems which I needed rectifying however Urban Cooling dispatched an engineer on multiple occasions at short notice to fix the issues. the customer service was fantastic and I am now very pleased with the system. overall a very good company to work with.
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Posted 6 years ago
Urban Cooling is rated 4.7 based on 281 reviews