UK Sign Shop Reviews

Name: UK Sign Shop
Rating: 4.78

4.8 Rating 18,805 Reviews

95 %

of reviewers recommend UK Sign Shop

4.8

Based on 18,805 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

08008021023

Location:

Unit N1, Tribune Drive, Sittingbourne
ME10 2PG

UK Sign Shop 5 star review on 15th May 2024

309

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not much to say but I don’t think I would use them again.”

Helpful Report

Posted 2 years ago

Hi Arum, Thank you for your review. If you can please provide us with an image of the order received, we can certainly help with this further. Many thanks UK Sign Shop

Posted 2 years ago

“Don’t waste your money shocking quality for £30 . Customer complaints won’t refund as the sign is “personalised” go figure! Thought that was the whole point of signage!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We advertise on our website - Due to the nature of our personalised products, orders cannot be amended or cancelled once placed. Please double-check that your order details are correct before proceeding. We are sorry to hear you are unhappy with the service provided. UK Sign Shop

Posted 2 years ago

“Not happy with the sign i received it was full of marks, I decided to send it back, Also they sent me 2 signs instead of 1 and charged me for 2 signs, I would like a refund, Regards Norman Bertram.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear of your experience with us and this has now been investigated and improved on. Your feedback means alot to us! Many thanks UK Sign Shop

Posted 1 year ago

“When delivered item ordered had a scratch.”

Helpful Report

Posted 2 years ago

Thank you for your review. If you could please pop us an email at care@uksignshop.co.uk, we can certainly help with the damaged product. Many thanks UK Sign Shop

Posted 2 years ago

“Never received delivery of my order which allegedly got lost ? Promised another delivery and still waiting Asked for a refund and still waiting?”

Helpful Report

Posted 2 years ago

Hi Susan Thank you for your review. If you could please pop us an email to care@uksignshop.co.uk, we can certainly help with this. Many thanks UK Sign Shop

Posted 2 years ago

“Review requested although two weeks down the line the goods are still not arrived or even out for delivery according to the tracking system. So much for prompt delivery and service!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. I have looked into this for you and can see your order has been delivered within our standard delivery time frame which was selected upon purchase. Many thanks, UK Sign Shop

Posted 2 years ago

“I still haven't received the sign. I have contacted the delivery company 3 times but have had no reply”

Helpful Report

Posted 2 years ago

Hi Colin, Thank you for your review. I have looked into this and can see we only have been contacted once via email which was on the 30th March, in which we are currently in the process of dealing with your query. Many thanks, UK Sign Shop

Posted 2 years ago

“I ordered 3 bin labels and paid for them. I received 2 and was promised the 3rd by return. It is now a week since that promise was made and the 3rd has not arrived. Customer service has been friendly, but so far ineffectual.”

Helpful Report

Posted 2 years ago

Hi Caroline, I am sorry to hear that your delivery was missing one of your wheelie bin stickers, and for any inconvenience that this may have caused. I can see that a replacement wheelie bin was arranged on the 21st of March and dispatched on the 24th of March, and is currently with the couriers for delivery as it was dispatched two working days ago. I have emailed your tracking number to you so that you can track your delivery. Many thanks, UK Sign Shop

Posted 2 years ago

“Photographic description misleading. The addition of a perspex plastic front is an option buried off the order page. The initial page however gives the customer the impression there’re ordering the Perspex addition…. Deliberate I think 🤔”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear you are unhappy with the product received. We advertise on the Windsor Sign - *Main Image shows Windsor House Sign with optional Clear Front Panel & Satin Metal Stand-Off Fixings upgrades.* We can certainly arrange for a clear front panel to be sent for you, if youd like to pop us an email! Many thanks UK Sign Shop

Posted 2 years ago

“I will review your product if or when it arrives!”

Helpful Report

Posted 2 years ago

I am sorry to see your order has not arrived as of yet. I can see there is correspondance with our customer care team and unfortunately the couriers had let us both down on this occasion and has been lost in transit. We have offered a replacement, so please do let us know if this is of interest via email and we can arrange this for you. Many thanks, UK Sign Shop

Posted 2 years ago

“Unfortunately our sign arrived broken and was unusable . We are awaiting a replacement which we hope will be fine .”

Helpful Report

Posted 2 years ago

Hi Jenny, I am sorry to hear that your sign was damaged in transit! :( I can see that a replacement sign has been arranged, I hope you are happy with this when it arrives. Many thanks and apologies for any inconvenience caused, UK Sign Shop

Posted 2 years ago

“My delivery sent to the wrong address when i was in still awaiting what is happening a poor delivery service”

Helpful Report

Posted 2 years ago

Hi Andrew, I am sorry to hear that your order was not delivered successfully by the couriers. I can see that this has been resolved by a member of our customer care team who has organised a replacement for you- I do hope that you are happy with the service received from our customer care team. Many thanks and apologies, UK Sign Shop

Posted 2 years ago

“I cannot give a review because I've not received my order yet.”

Helpful Report

Posted 2 years ago

Hi Jackie, I have looked into this for you and can see that your order was dispatched on the 11th of March. Standard delivery usually takes up to 5 working days so it should be with you shortly. I can see from the tracking that it has been manifested for delivery. I would also like to advise that your order was placed on the 10th of March and the ship by date was the 16th so we have shipped it out 5 days early so we are within our time frame still. I hope you are happy with it once it has been received :) Many thanks, UK Sign Shop

Posted 2 years ago

“Delivery very slow ‘Kerry’ was totally unsympathetic and poor with accurate communication”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear you are not satisfied. From looking into your order, we can see our customer service representative explained unfortunately your order was slightly delayed in transit, and apologetic in regards to this, however the live chat was left by yourself before the conversation could finish. Your order was delivered within 6-7 working days which is well within our time frame of standard delivery which is around 10 working days. We do hope you like the order. Many thanks UK Sign Shop

Posted 1 year ago

“Delivery has still not been achieved from this order made nearly 4 weeks ago. The delivery company stated that we were not present at home, which is incorrect. We do not think that any attempt was made to deliver. Still no update from UK Sign Shop as to when delivery will be made. Very frustrating.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear of your experience with us and this has now been investigated and improved on. Your feedback means alot to us! Many thanks UK Sign Shop

Posted 1 year ago

“I was supposed to receive my order last week and I’m still waiting to hear from Hermes. Please use another courier!”

Helpful Report

Posted 2 years ago

Hi, I'm sorry to read that you have not yet received your order, I can see it is out for delivery today. Due to the adverse weather experienced recently, our carriers and couriers are experiencing delays, I'm sorry for any inconvenience caused by this. Have a nice day Kind regards UKSS

Posted 2 years ago

“Think best we don’t write a review as we haven’t yet Received the Order! Which we hope will be resolved very soon other wise we Will be requiring a refund on this order .”

Helpful Report

Posted 2 years ago

Hi Glenis, We are sorry to hear that you had issues with the delivery of your order. I can see that the couriers had some difficulties with the postcode, sometimes this occurs if it is a new build. However, I can see that a replacement sign was produced and dispatched to you as a matter of high priority, using an alternative courier. We do hope that you are happy with the product :) Many thanks UK Sign Shop

Posted 1 year ago

“Expensive, and the shipping cost more than the product! Still not arrived after 6 days”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear that you are unhappy with the delivery method used. Our postage costs include the packaging and the tracked postal service. Hopefully, you are happy with the products received. Kind Regards, UK Sign Shop

Posted 1 year ago

“My sign has not arrived. It was marked as despatched over a week ago. Lost in transit. Disappointed.”

Helpful Report

Posted 2 years ago

Hi Sarah, I am sorry to hear that you have not received this yet. I can confirm that your order has been dispatched and is delayed with the couriers. I can see that a member of our customer care team has been in touch and that this is being looked into. As mentioned, if this has not been received by the 10th of February please do let us know and we can resolve this for you. Kind Regards and apologies for any inconvenience caused, UK Sign Shop

Posted 2 years ago

“Very disappointed, my sign arrived broken.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear of your experience with us and this has now been investigated and improved on. Your feedback means alot to us! Many thanks UK Sign Shop

Posted 1 year ago

UK Sign Shop is rated 4.8 based on 18,805 reviews