UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice and quality of products. Speedy and efficient delivery and very pleasant and helpful delivery guys.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for your 5-star review. We greatly appreciate your kind words and are delighted that you had a positive shopping experience with us. We understand how important it is to receive your order promptly, and we're glad that we could meet your expectations. Kind regards UK Radiators

Posted 1 year ago

“The actual towel rail seems to be of a decent quality so no real complaints there. I was confused as when ordering an electric only rail it was delivered in two parts, the towel rail then a converter for the electrical element. I asked if the towel rail came with a rust inhibitor and was told it did, fortunately I bought a separate bottle as it didn't. It says on the website that they aim for next day delivery but to allow up to 3 days, once I had confirmation I tried to change the delivery from Thursday to Friday, unfortunately half the goods turned up on Thursday anyway and the remainder of the package were delivered on Friday! The first package was left despite it supposedly requiring a signature! I know that the excuse will be that a courier was used but I think that the two parts should have been taped together, the combined weight is well under 25g.”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologise for any inconvenience you've experienced with your recent order. We're glad to hear that the actual towel rail meets your expectations in terms of quality. It is correct that this arrives as a towel rail, and the element and inhibitor separate for installation by your electrician. We would expect the inhibitor to be packaged with the element - please contact our customer services sales@ukradiators.com if this is not received and we shall assist you with this. I am sorry to hear of the problems faced with the courier, thank you for making us aware. We will feed this back so that we can keep close attention to how the couriers we select to deliver our parcels are performing. If there's anything specific we can do to address your concerns or if you have any further questions, please don't hesitate to reach out to our customer services team as mentioned. Best regards, UKRadiators

Posted 1 year ago

“There is a scratch (black. Spot) on the top of the vertical tube. I communicated with the sales department but there was no positive assistance. Very disappointed response.”

Helpful Report

Posted 1 year ago

Hello Hassan, Thank you for your review. At UK Radiators we strive to provide high-standard customer service, both before and after sale, so I apologise that the contact on this instance wasn't to an expected level. Following your feedback, we have been back in touch with you and together have reached an outcome which was acceptable. Best regards, James

Posted 1 year ago

“Great radiator, price and delivery. Wouldn’t go anywhere else. Have used this company twice now and been impressed both times. Would highly recommend for quality!!”

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Posted 1 year ago

Thank you so much for your fabulous 5-star review, Gemma! We truly appreciate your kind words and thank you for recommending us. It's great to know that your shopping experience with us has been so positive. We look forward to doing business with you again in the future and should you require any assistance, at any time, please let us know and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“I have just purchased a 1200 X 500 heated towel radiator from UKR and am very happy with it. The service and communications was great, delivery fast. It looks lovely in my new bathroom.”

Helpful Report

Posted 1 year ago

Hello, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Very smart great looking and easy to fix to wall”

UKRadiators.com 5 star review on 23rd January 2024

Helpful Report

Posted 1 year ago

Hello Marion, Thank you for your review, and for adding a photo - we always love to see the radiators installed in our customer's homes! If there is anything else that we can assist with please do get in touch. Kind regards, James

Posted 1 year ago

“First things first the radiator is superb in terms of looks and heat provided. What really stands out is the excellent customer service, the delivery was made quickly and efficiently. After I received the delivery the radiator I had paid full price for went on sale and the price dropped 40%, one call to James and he refunded the difference to me immediately. Top stuff and thank you.”

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your 5-star review. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your radiators. We are delighted that our customer service exceeded your expectations and that James was able to quickly assist you with your order. Please do not hesitate to contact us should you require any further assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Excellent radiators. Attractive, efficient and well priced. These towel radiators look fabulous in two bathrooms. Previously, I bought two anthracite vertical radiators for lounge and small anthracite hall radiator all working beautifully. I recommend UK Radiators for quality, beauty, efficiency and service. Fast delivery and easy returns when I made a mistake with choice.”

Helpful Report

Posted 1 year ago

Hi Anne-Marie, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you are delighted with your purchase and that our radiators look fabulous in your bathrooms. We're glad that you have had a great shopping experience with us and that our returns process was easy for you when you made a mistake with your choice. We understand that mistakes can happen, and we are here to make it as hassle-free as possible for our customers. Thank you once again for recommending us! Kind regards, UK Radiators

Posted 1 year ago

“Very good service.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your 5-star review. I hope you are very happy with your purchase and should you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“The ordering process was good but fell apart slightly after that. Because my plumber was unable to fit the rad straight away the two chips on it were not noticed until the whole was unpacked. Unfortunate, but he was able to position it so that only one minor chip was visible. The rad itself looks good but shame it wasn't quality checked prior to despatch”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your review, I am sorry to hear that the radiator arrived with some damage. Whilst we do everything we can to try and reduce the possibility of this happening, unfortunately it is not possible to 100% guarantee every delivery arrives without damage. We advise in our emails to you that your delivery is checked fully before your installer arrives, incase there is an issue like this that we can have resolved before your installer is there. If you would like to contact our Customer Services team on sales@ukradiators.com with a photo of the damage, then we can of course see if there is anyway we can help with this at this stage. Kind regards, James UK Radiators

Posted 1 year ago

“Very fast service and excellent quality. Very pleased”

Helpful Report

Posted 1 year ago

Hello Janet, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Absolutely brilliant Good product, great price, good delivery period and came when they said it would. We had returns because I bought the wrong thing and this was no problem. They even refunded the postage. Would highly recommend”

Helpful Report

Posted 1 year ago

Hi Sandra, Thank you so much for taking the time to leave us a fantastic 5-star rating! We are thrilled to hear that you had such a positive experience with UK Radiators. It's wonderful to know that you found our product to be of good quality, with a great price and the delivery period meeting your expectations. We always strive to provide our customers with a smooth and hassle-free shopping experience. Once again, thank you for your support and for choosing UK Radiators. Best regards, UK Radiators

Posted 1 year ago

“First class service & radiator looks lovely, happy it sits neat next to the wall. Would defiantly use UK Radiators again & would recommend them for their service & products.”

Helpful Report

Posted 1 year ago

Hello Angela, Many thanks for your 5-star review. I am so pleased to hear that you are happy with your purchase and shopping experience with us. Thanks for recommending us, it is greatly appreciated. Kind regards UK Radiators

Posted 1 year ago

“Good qaulity product. I like the ample theads on both top ends to facilitate replacement of the bleading screw if necessary and to add inhibitor.”

Helpful Report

Posted 1 year ago

Hi Harry, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 1 year ago

“Was very impressed with next day delivery and a very good price”

Helpful Report

Posted 1 year ago

Hello Valerie, Thank you for your review. We're so pleased to hear that your order arrived promptly and that you found the price to be of a competitive nature. Best regards, UK Radiators

Posted 1 year ago

“Good prices. Really quick delivery. And happy with the product. So woukd definitely recommend.”

Helpful Report

Posted 1 year ago

Hi Melanie Thank you ever so much for your 5-star review and recommendation, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Easy website to use. If ordered by 1pm delivered next day free of charge. I ordered at 1.20pm and still delivered next day foc. Good quality item.”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“Excellent quality at a very reasonable price. Heavy gauge metal and finished well. Really fast delivery.”

Helpful Report

Posted 1 year ago

Hi John, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

“The radiator is even more beautiful than I expected(if you can describe a radiator as such). It looks like a very chic piece of art work, and the heat output is phenomenal. I was so pleased with it I had to email the company directly with my thanks. It arrived on time and I am just delighted with it. I would definitely recommend this company to anyone as it is genuinely 5 star.”

Helpful Report

Posted 1 year ago

Hi Alexandra Thank you so much for giving us a 5-star review! We are truly grateful for your kind words and for taking the time to share your positive shopping experience with us. We are thrilled to hear that the radiator exceeded your expectations and that you found it to be a beautiful and chic piece of artwork. It brings us great joy to know that you are pleased with the heat output as well. Once again, thank you for choosing UK Radiators. We look forward to serving you again in the future! Kind regards UK Radiators

Posted 1 year ago

“Great product and value for money. Quick delivery. Will use again.”

UKRadiators.com 5 star review on 16th January 2024

Helpful Report

Posted 1 year ago

Hello Rachel, Thank you ever so much for your 5-star review, it is greatly appreciated. I hope you are very happy with your purchase and should you require any assistance, now or in the future, please do not hesitate to contact us and we would be happy to help. Kind regards UK Radiators

Posted 1 year ago

UKRadiators.com is rated 4.7 based on 4,470 reviews