UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,894 Reviews

98 %

of reviewers recommend UKinsuranceNET

Company Reviews

Metrics

Info

4.7

Based on 3,894 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About UKinsuranceNET:

Saving you money by providing competitive property insurance policies. Get an instant online quote now!

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Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled my policy after 6 months and asked for rebate as I’d paid 12 months , still not received anything.”

Helpful Report

“I have insurance with you and have had a recent renewal, I had an email to say that details had been sent and had I received them. I responded NO I have not received the renewal details. The next thing I get is that my policy had been renewed. not good service in my mind. I still do not have a copy of my new policy, just a survey sent!!! May I please get a copy of my new/current policy via eamil to paul.benge@optusnet.com.au”

Helpful Report

Dear Mr Benge, Further to the feedback you provided, as discussed with yourself via telephone yesterday the policy has now been renewed and documentation sent to which you have received. I apologise that you have not received the previous emails, upon review I am unable to see why these have not been received by yourself as they have not been returned to us however we will be monitoring this further in case of a reoccurrence. Thank you for allowing us to rectify the situation for you and please let us know if I can be of any further help. Kind Regards Claire

“Not a good experience with a lot of info not given until after we paid eg excesses put on by company which made the policy not worth having in our opinion. When we cancelled the following day, so well within the 14 day cooling off period, we were told we had to pay £50. On the paperwork it says clearly that the cost of cancelling a policy is £37.50 except in the cooling off period . Insurance company turned out to be some obscure company in Gibraltar with only a PO Box as contact .”

Helpful Report

“Changed my policy from landlord to personal household for same address and got charged around £40 for the pleasure, it should have just been a change. I didn’t move providers.”

Helpful Report

“Helpful and thorough”

Helpful Report

“Overpriced and awful customer service. Was a customer for several years but felt completely ripped off this time round. I will never use this company again. I am with another company for the same cover for half the price!”

Helpful Report

“I was pretty disappointed and shocked that our renewal fee was so high and so much higher (way back inflation) than last year. I asked for them to confirm what a new customer would be offered but they were not willing to disclose this information.”

Helpful Report

Dr Knott & Miss Girardot, I'm sorry to hear that you feel this way. We always present you with the best policy option for the coming year. On this occasion staying with your existing insurer was the lowest premium we had, pricing is difficult as is dictated by insurers and we always do our best to negotiate the best rate for you. I can confirm that has this policy been set up by a new customer it would have been more than your policy. Kind Regards Matthew Hall

“Have been waiting over 4 months for repairs to be made to property. Insurance that is being sold is not fit for purpose.”

Helpful Report

“I,m very disappointed with UK insurance net. I made a claim for storm damage to a roof on my landlords insurance. It's been three months and I,ve heard nothing except my premium for two properties has doubled. What's the point of being insured if you have to pay double for an outstanding claim. I may as well save my money and just buy a new roof. I,ve been with this company for 12 years and now find they,re good at taking your money but not good at paying out.”

Helpful Report

“Overly pricy and monthly payment obly via a credit facility at 39% apr”

Helpful Report

“Very poor services, took out a policy through them on 27th April, paid their fee, and have yet to receive any documents or correspondence about my policy and the insurance provider doesn't respond to emails and so far have not paid for my policy as they have not sent my a payment schedule or direct debit.”

Helpful Report

“We didn't renew with you because you increased the cost too much - we went elsewhere.”

Helpful Report

Hello Mr Neale. We were concerned to see your one star review and that you had gone elsewhere. However, upon looking into this further to see how we can improve, we can see that your renewal premium for 2019-2020 actually decreased from 2018-2019 and you did renew via a BACS payment. We hope this means you received a better experience than outlined above.

“Contacted you last week for help with fallen ceiling and you didn't reply!!!!!!”

Helpful Report

Dear Ms O’Connor Thank you for posting a review and I am sorry to hear that the service you have received has been unacceptable. Firstly, I would like to advise that the claim details reported were forwarded on to your insurer on 16th August. We are liaising with your insurer to understand why there has been no further progression and Diana will be contacting you today to advise of any outstanding insurer requirements that may be causing a delay. My sincere apologies that you have not be kept informed regarding your claim. Kind Regards Suzanne Eeles Operations Director

“failure todeliver ar advise vital information”

Helpful Report

“i have emailed many time to say i have not recieved my doctuments”

Helpful Report

I was sorry to hear you had not received your documents after taking out insurance through ourselves, despite the fact you had provided us with more than one e mail address this should not have been the case as documents are automatically dispatched immediately following the sale. As you will see from all the positive online customer reviews we are normally highly rated for our customer service hence the reason we were disappointed to find that you had to contact us again after the sale had been completed to further copies. I apologise for this drop off in our service levels and I am very grateful for the opportunity to correct this error and I can confirm we have also posted additional copies to your home address. Thank you for the feedback and thank you very much for entrusting us with your property insurance

“The boss lady I spoke to has told me she is paying nothing out on my claim she was very abrupt and intimidating she had no consideration on how I have been feeling having to deal with this”

Helpful Report

Dear Mr Blase, Thank you for your feedback and I apologise for the service you have received. After further investigations into this, the comments you have made are in relation to the contact you have had with UK General’s claims department (your insurers) and not UKinsuranceNET. Once again I apologise for the service you have received from them as this is not something we expect our customers to experience when you unfortunately have to make a claim. I have spoken to UK General this morning and they have confirmed that this claim is still currently open pending further investigations. I have tried to contact you this morning and would be grateful if you would contact me via 01325 346368 as I would like to progress this further on your behalf. Kind Regards Claire Osborne Claims and Complaints Officer

“No e mail of policy detail No onliine receipt to Show sleeping co landlord”

Helpful Report

Many thanks you for your online comments regarding our service and having finally spoken to you it appears that even though our records show all documentation was sent immediately it appears that you cannot trace the e mail containing your documents including your receipt. This can sometimes happen with e mails etc. going into a spam folder and during discussions in addition to solving this issue we were unable to establish exactly what you meant in your comment “to Show sleeping co landlord” and neither were you able to explain what it is you meant to convey. To ensure you are happy then we have e mailed and posted these documents to you and even though we have tried several times to contact you to confirm the position you have not responded to confirm safe receipt. Clearly we are grateful for your business and we look forward to renewing your policy next year. Steve Bradley Managing Director

“£35 for a 10 min phone call a complete scam no charge if you change your mind lies !!!!!!!!!!!!!!!! and the insurance has not started More lies!!!!!!!!!!!!!!!!!!!!!!!!! Asked ombudsman to look into how many cancel charges this company has they make more money from this than selling insurance”

Helpful Report

Thank you for the feedback on the services we have provided. We regret that on this occasion you were not happy and from what you say “that our charging structure was not made clear to you” in particular if you were to cancel the policy within days of taking the policy out. Having looked at the case then it appears that your Son Jeff arranged the policy on your behalf and the new policy was for contents insurance for a property you were hoping to move into. Unfortunately the move fell through and you were unable to move as anticipated resulting in the policy being cancelled and the set- up fee of £35:00 being retained by ourselves. We regret any misunderstanding and in fact there were several options available to you as opposed to cancelling the policy. For example we could have kept the details on hold until such time as you were ready to move into another property. With regards to set up fees then these are always made clear both in writing and verbally and having listened to the adviser telephone call recording then it was certainly made clear by him that these are non-refundable. Fees are charged (as opposed to higher commissions) to ensure as a company we are very competitive. no doubt this was one of the reasons your Son decided to go ahead with the new policy. As a professional company we always strive to deliver “Brilliant Customer Service” as can be evidenced by all our customer ratings and with over 90% of customers renewing their policy each year. However, I regret if on this occasion if you feel we have let you down. Steve Bradley Managing Director

“Said you would put it in post and when I telephoned to say I HADNT RECIEVED IT THE MAN SAID THEY WOULD SEND IT BUT it would COST £6,00 I DO NOT HAVE A PRINTER I TOLD HIM THIS AND HE SAID NO WORRIES I WILL EMAIL YOU ANOTHER ONE DUM OR DUMMER well he said he would put one in the post for free this time and he did He said next time it will be email only or I would have to pay the £6,00 and my answer to that was there will not be a next time”

Helpful Report

We were sorry to hear that you were disappointed with the level of service we provided and once again we apologize that our procedure for posting our documents was not clearly explained. It was great to see your response wherein you quote, "When I renew next year my daughter said forward to her and she has a printer now and she will down load it for me and print it off". That is music to my ears that we have not only resolved the issue, but more importantly that you will be renewing your policy next year. Many thanks for giving us the opportunity to look after your insurance requirements both now and in the future. Steve Bradley MD.

UKinsuranceNET is rated 4.7 based on 3,894 reviews