If you dealt with an adviser how would you rate them?
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What is the likelihood you would recommend us to others?
The insurance policy was competitive and the service was excellent. A short phone call and you price matched another quotation I had had and this was done very efficiently. Policy e mailed through.
If you dealt with an adviser how would you rate them?
Overall how would you rate our customer service delivery?
What is the likelihood you would recommend us to others?
Said you would put it in post and when I telephoned to say I HADNT RECIEVED IT THE MAN SAID THEY WOULD SEND IT BUT it would COST £6,00 I DO NOT HAVE A PRINTER I TOLD HIM THIS AND HE SAID NO WORRIES I WILL EMAIL YOU ANOTHER ONE DUM OR DUMMER well he said he would put one in the post for free this time and he did He said next time it will be email only or I would have to pay the £6,00 and my answer to that was there will not be a next time
If you dealt with an adviser how would you rate them?
Overall how would you rate our customer service delivery?
What is the likelihood you would recommend us to others?
I live overseas and concerned I would forget to renew,but near expiry date I receive E Mail from company and it is all completed within 24 hrs, with me having to do very little,great service Regards Wendy
If you dealt with an adviser how would you rate them?
Overall how would you rate our customer service delivery?
What is the likelihood you would recommend us to others?
Very good attention to detail...very good communications via email and phone....perfect clarity....and unbeatable prices as far as my researches go. I renew all my policies with them to the extent its becoming a no-brainer!
If you dealt with an adviser how would you rate them?
Overall how would you rate our customer service delivery?
What is the likelihood you would recommend us to others?
Dealing with them over the phone was very easy - and insurance can be quite complex to sort out. I found their agents to be very helpful and they offered several constructive suggestions. The only request I would make is that they should indicate the property address on documents which are emailed - when you have a portfolio and the renewal dates are all more or less the same, it gets confusing when trying to sort all the paper work out.
Joe O'Rourke, Sales Executive was first class. Communication, Personality, Customer Focus, all first class.
Joe made the difference and so far, very happy with solution
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