UKinsuranceNET Reviews

Name: UKinsuranceNET
Rating: 4.72

4.7 Rating 3,894 Reviews

98 %

of reviewers recommend UKinsuranceNET

Company Reviews

Metrics

Info

4.7

Based on 3,894 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About UKinsuranceNET:

Saving you money by providing competitive property insurance policies. Get an instant online quote now!

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Phone:

01325346384

Email:

matthew.hall@ukinsurancenet.com

Location:

13, Falcon Court, Stockton-on-Tees
TS18 3TU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online renewal process did not function correctly. £500 in limbo for 8 days. It required the intervention of an UKins...NET adviser and numerous emails to get sorted. Communicated by telephone initially, then by email.”

Helpful Report

Dear Mr Davies, I am sorry that you experienced an issue with your payment. Unfortunately our systems were unexpectedly down at the time payment was made which caused the issue, but appreciate this is not the level of service you have come to expect as a customer of over 4 years. Please accept our apologies and thank you for your continued support, your custom is very important to us. Kind Regards Amanda Summerill

“Confusing, as a barrage of information was thrown at me without any space or breath. As a stroke survivor I found this very difficult to take in at such pace!! You need to accompany people needs within your calls”

Helpful Report

“I have been with UKinsuranceNet since starting letting property.I have not made a claim 🫰yet so cannot give a reference how they deal with that! They have always been efficient and polite in my dealing with them.They need to ensure human beings continue to answer the customer’s enquiries.”

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“Great over the phone. Feel unsure about the idea of being contracted in with finance company. Would prefer to pay insurance company directly”

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“Expensive”

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“Contacted you by email and got quick response to my query,HAPPY NOW”

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“Extremely thorough requiring perhaps excessive confirmations of acceptance at multiple stages of the booking or renewal process. Communication could be clearer in respect to the requirements for confirmation of acceptance; slightly irritating as a result. End result and product ok though.”

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“The service was good. The policy document was slightly misleading as it stated that legal cover for for rent non- payment was included but I was told on the phone that it's not longer the case.”

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“I have little experience with the service except to pay for insurance coverage. I have never made a claim. I have spoken on the telephone to a member of staff and found them (him/her) very helpful. Otherwise, it's an invisible organization with little human contact.”

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“Competitive, helpful and always available. Disappointed that commercial insurance has been transferred.”

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“The process for insurance of contents only for a vacant property (prior to moving in) is similar to landlords so that was a bit unclear. The costs are much higher than an occupied flat. But the helpline person who phoned me to clarify anything was helpful and the policy began promptly. So far never claimed (hope not)! Would like to give a higher score but this kind of insurance is expensive.”

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“Quite persistent with calls and emails but got the policy sorted efficiently.”

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“Pricey but efficient”

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“trustworthy but communication afterwards not very friendly”

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“Easy to use. Proactive follow up on query”

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“I cannot leave a meaningful review as I have never had a claim. All I can say is that they have efficiently collected my premiums and issued documents but the only time to judge an insurance company is after a crisis and, lucky for them, I have had none. They do claim to give a generous no-claims bonus, but that has not been apparent in the annual premiums.”

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“Simply the lowest prices I can find, but from the same insurers. The price rises have been steep, but I can’t better the renewal quote so I stay with them. Easy to deal with, as unlike so many companies, they are happy to answer the phone and discuss your needs.”

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“Okay, but don't automatically give you the cheapest insurance. Their administration charges are too high. I am in the process of leaving thrm”

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“Quick processing time but lack of policy options for overseas property owners”

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“I can say nothing much until I need to make a claim. I hope that day never comes. Being polite on the phone and taking money id not the test of a good insurance broker.”

Helpful Report

UKinsuranceNET is rated 4.7 based on 3,894 reviews