UKToolbox Reviews

Name: UKToolbox
Address: Unit 4 Hollybrook Road Ind Est, Southampton, Hampshire
Rating: 4.71

4.7 Rating 986 Reviews

93 %

of reviewers recommend UKToolbox

4.7

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About UKToolbox:

We are a committed team with customer satisfaction at our core. Available 7 days a week we are on hand to answer your questions from delivery enquiries to product information. With over 36'000 products we have a huge range available for all tradesmen & serious DIY enthusiasts.

Visit Website

Phone:

02380 706544

Email:

sales@uktoolbox.com

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UKToolbox 5 star review on 3rd October 2024

Anonymous

UKToolbox 5 star review on 12th May 2023

Anonymous

UKToolbox 5 star review on 14th March 2023

Verified Customer

UKToolbox 5 star review on 12th May 2022

John Popplewell

UKToolbox 5 star review on 16th October 2021

Manuela Figueiredo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During the checkout process after paying for the tools I was offered next day delivery for an extra fee which I opted for. I ordered on the Thursday and my order didn't arrive until the Monday. I tried contacting customer service only to be ignored. Still waiting for a response.”

Helpful Report

Posted 1 year ago

“Might be cheaper than competitors, but not good when it comes to customer service. 1-2 working days delivery has turned into 14, and would have been longer if I hadn't picked the item up myself. While this issue lies with DHL, UKTOOLBOX have not responded to messages left on their answer machine. It would be far better if you could talk to a person rather than a machine to try and resolve issues.”

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Posted 2 years ago

“very poorly packed for an 8ft. tool. no reinforcing anywhere. slight cosmetic damage to end of tool where parcel had obviously been dropped on its end. tool itself is very good but it could so easily have been damaged. delivered by an unmarked van.”

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Posted 2 years ago

“Paid for next day delivery, yet did not arrive until the day after. When delivered the box was damaged and the drum fan inside was badly dented in places, needed it straight away so had to knock out all the dents with a mallet.”

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Posted 2 years ago

“Awful. Told it was going to be delivered on a certain day. Never arrived. Was told it was damaged in transit. Then to be told twice, it was sent out, but "was still in the warehouse'. Only reason I can give them the rating I did is that I got the refund when they said. Had to chase them the whole time. Very poor. Will never use again”

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Posted 3 years ago

“I emailed you two days ago and haven’t had a reply ??”

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Posted 3 years ago

“I ordered a folding garage. One of the pieces did not have two pre-drilled holes, which were meant to be there. I called the next day but one after delivery and was told a replacement piece would be sent out. After more than a week later I still have not received the replacement piece. I'm NOT happy and would not do business again with UK Toolbox.”

Helpful Report

Posted 4 years ago

“not easy to deal with.my order was supplied by Chopshop tools - badly and delayed,returned for refund as battery and charger for the drill are unavaileable. I am awaiting the refund which seems slow to be given. nowhere near good enough service”

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Posted 4 years ago

“Don’t want to review until order is complete”

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Posted 4 years ago

“Delivered somewhere else. Left it with us to locate it.”

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Posted 5 years ago

“Not good on the returns- brought 2 tops for £27- too small so sent back, not only a 10% branded label restock (not sure why something with a brand name cost 10% to restock) then had to send back recorded delivery at a cost off £8.60. So make sure you get right size as they make it almost not worth sending back money wise.”

Helpful Report

Posted 6 years ago

UKToolbox is rated 4.7 based on 986 reviews