UKToolbox Reviews

4.78 Rating 418 Reviews
95 %
of reviewers recommend UKToolbox
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read UKToolbox Reviews

About UKToolbox:

We are a committed team with customer satisfaction at our core. Available 7 days a week we are on hand to answer your questions from delivery enquiries to product information. With over 36'000 products we have a huge range available for all tradesmen & serious DIY enthusiasts.

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I've given them 1 stars only because Tom at UK tool box tries very hard in a totally dysfunctional environment.
Worst online purchase I've ever made. Draper cabinet supplied with wheels that didn't fit. Very reluctant help from Draper and slow responses from UK tool box. 2 months later and still not resolved. Ordered another cabinet from a different supplier.
Avoid UK toolbox!
Posted 1 month ago
I bought 2 items from this source. Delivery was prompt. One of the items (a pump) did not work despite great care being taken to follow the instructions. I made contact to say I wished to return it but was met by a brick wall. All attempts to get them to take responsibility have met with no response. Do not trust them.
Posted 2 months ago
Received my tool box to be all damaged and broken and not usable in the slightest, had to get Sealey involved to sort me a new tool box
Posted 4 months ago
My toolbox arrived damaged. Tried to contact you about this and no reply
Posted 8 months ago
Im actually in the process of having to replace my item with a new one so no comment at the moment
Posted 10 months ago
Ordered 2x lift tables. One failed whist lifting a product allowing to platform to drop. I telephoned to report the fault and was told I should have reported it within 14 Working days. It was dispatched on 23 December. Due to Christmas shutdown it was not used until January 6. I was then asked to send pictures and was told it may be possible to fix due to Christmas not being working days. I expect a new replacement immediately.
Posted 1 year ago
Re-stocking charge for some brands 10%,so difficult return and useless customer service
Posted 1 year ago
Promised delivery next day did not turn up for 3 days just to get a sale
Posted 1 year ago
Took 11 days to be delivered to my house
Posted 2 years ago
I ordered some wasp nest spray and it took weeks to arrive. Luckily the wasps had died of old age by the time it came.
Posted 2 years ago
No goods no refund
Posted 2 years ago
Very good delivery time, cheaper than other places , but then I realised why, tool looked second hand had splintered edges, and doesn't do anything that it states it does, total waste of my money
Posted 2 years ago
UKToolbox is rated 4.78 based on 418 reviews