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UKToolbox Reviews

4.7 Rating 961 Reviews

93 %

of reviewers recommend UKToolbox

Company Reviews

Product Reviews

4.7

Based on 961 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About UKToolbox:

We are a committed team with customer satisfaction at our core. Available 7 days a week we are on hand to answer your questions from delivery enquiries to product information. With over 36'000 products we have a huge range available for all tradesmen & serious DIY enthusiasts.

Visit Website

Phone:

02030513186

Email:

sales@uktoolbox.com

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UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 12th May 2023

UKToolbox 5 star review on 14th March 2023

Verified Customer

UKToolbox 5 star review on 12th May 2022

John Popplewell

UKToolbox 5 star review on 16th October 2021

Manuela Figueiredo

UKToolbox 5 star review on 17th September 2021

Syed Saifuddin Ahmed

8

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a truly despicable company !! I placed an order and was advised delivery would be 3-5 days. After 5 days the order status hadn’t changed from “Not yet depatchd” so I sent an email enquiring as to when I could expect delivery. They completely ignored my email on 3 occasions. It was only when I initiated a case through PayPal did they suddenly cancel my order without a reason or any contact with myself. My advice to anybody thinking or placing an order with these people is to think again and shop somewhere else. Minus 1 star from me !!”

Posted 6 days ago

“I ordered an item that when assembled I felt had a defect, something that can happen, the measure of a company is then how that is dealt with. UKToolbox have been generally unhelpful and not proactive in resolving the situation, which has ended with a refund to me but only after I raised a complaint through Paypal.”

Posted 2 months ago

“Great products at great prices. Super fast delivery too! Will definitely be using in the near future. Thank you.”

Posted 2 months ago

“I recently bought the ground fixing for a rotary line the original one having to be left in my previous garden. I guessed which one I needed but it was perfect just like the original. It was delivered promptly and has now been set in the ground. The rotary line is now up and I can now peg my washing out.”

Posted 2 months ago

“Needed a new watering can. Found it on UK TOOLBOX cheaper than Amazon. Good delivery time.”

Posted 2 months ago

“Great service. Amazing prices and deals. Good delivery service.”

Posted 3 months ago

“Very good product and good customer service, I ordered the item during the holidays and it arrived very fast.”

Posted 3 months ago

“Competitive price and quick delivery, thank you”

Posted 3 months ago

“Competitive price and quick delivery, thank you”

Posted 3 months ago

“great product delivered quickly”

Posted 3 months ago

“Delivery driver was poorly prepared for the delivery. Just him, so he asked for help unloading his vehicle, so we had to call on a neighbour and get my daughter to assist him. He had no sack barrow either. The one boxe clearly was labelled TWO people. We were not happy about this.”

Posted 3 months ago

“Excellent customer service. I contacted them as I only had one particular day that I would be able to have the 4 tonne jack delivered. Tom advised the best time to order to get the delivery when I needed it. He also advised to send the order number so he could make sure it was dispatched on time. The Jack arrived exactly when required. Apparently it’s a fantastic Jack - but it was a present for my partner so I’ve not used it myself. I’d definitely use this company again, and recommend it.”

Posted 3 months ago

“Happy with the service provided by customer support. Unfortunately DPD has let them down as we order a product on the 13th December and we still haven't recived anything. Your phone number wasn't working either”

Posted 3 months ago

“Very happy with my purchase and great quality/price. Service was excellent and I was kept up to date regarding dispatch and the delivery date, would definitely use UK Toolbox again.”

Posted 3 months ago

“No complaints - very efficient.”

Posted 3 months ago

“You did great toolbox 👍”

Posted 3 months ago

“You did great toolbox thank you 👍”

Posted 3 months ago

“Impressive Company! I received a damaged item. I contacted them and almost by return, I was offered a swap (like for like) which I received within a week! As this is for a Christmas Present this was so important. Their customer service and communication skills are amazing - second to none. I cannot recommend them enough”

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of UKToolbox! It's always great to get such positive feedback, so thank you for recommending us! Merry Christmas to you and your family!

Posted 4 months ago

“Great service from these guys. I purchased a Sealey bench polishing machine that unfortunately had some missing parts. I contacted Tom at Tool Box and the parts were dispatched immediately.”

Posted 4 months ago

“Item ordered delivered in perfect condition and quickly”

Posted 4 months ago

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UKToolbox is rated 4.7 based on 961 reviews