UK Safety Management Reviews

Name: UK Safety Management
Rating: 4.60

4.6 Rating 1,539 Reviews

94 %

of reviewers recommend UK Safety Management

Company Reviews

Metrics

4.6

Based on 1,539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Friendly and responsive service.”

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Posted 9 years ago

We are very pleased that you are more than satisfied with the service you received. Many Thanks Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“No Problems very good engineer.”

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Posted 9 years ago

Many thanks for your positive comments regarding our engineer, we will pass them on to him. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The person who came out to do our PAT Testing was very friendly and helpful and got the job done quickly and efficiently. However, since that happened I have been getting repeated phone calls to my mobile that ring but never leave a message. As I didn't recognise the number and there were no messages, I assumed these were spam and ignored it when it rang - sometimes as many as two or three times a day. If UK Safety Management actually want to speak to me about my account they should leave messages and I hope now the account is settled the repeated calls will stop.”

Helpful Report

Posted 9 years ago

Your feedback is very valuable to us. Please accept our sincere apologies in relation to the numerous phone calls received after the service. This is not our standard procedure and the matter is being investigated internally. Once again thank you for your feedback. kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“No problems”

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Posted 9 years ago

We are very pleased that you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Prompt reminders every year. Staff pleasant and easy to deal with on site. Automatic Invoice within minutes of technician finishing and Certificate once you pay your bill !”

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Posted 9 years ago

We are very happy that you were more than pleased with service you received from UK Safety Management. We take great pride in providing a high level of service to all of our customers and are happy that you feel you received the standard we aim for. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Jamie arrived on the agreed date. He introduced himself and asked to be shown around the site. Jamie conducted himself in a professional manner and worked in a safe and tidy manner.”

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Posted 9 years ago

Your positive comments are very much appreciated and will be passed onto the engineer. We are very pleased that you are happy with the service received and we look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Great customer service reminding me to book an appointment. Always very helpful on the phone and the engineers are always punctual and efficient.”

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Posted 9 years ago

We are very pleased that you were once again more than happy with the service you received from UK Safety Management and we look forward to contacting you again when you are next due. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“I am very pleased with service”

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Posted 9 years ago

Thank you very much for your positive comments. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Testing was completed very efficiently and professionally. Engineer was left on his own and worked around the building without too much assistance.from us.”

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Posted 9 years ago

Many thanks for your kind and positive words in regards to the engineer who carried out your Portable Appliance testing. All of our engineers take great pride in the service that they provide to our customers. I will pass your feedback onto the engineer. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Operative was very quick He kept going off brief and wanting to test equipment provided by the Council, who maintain it. This despite being told otherwise”

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Posted 9 years ago

Your comments are very important to us and all feedback is acknowledged and dealt with accordingly. Your feedback has been passed to the Operations Department. If you would like to contact the office in regards to the items that shouldn't have been tested we will resolve this matter immediately. Thank you Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Exellent service again”

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Posted 9 years ago

Thank you very much for your positive comments, we are pleased that once again you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Always very professional.”

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Posted 9 years ago

We are very pleased that yet again you were more than satisfied with the level of service you received from UK Safety Management. We take great pride in providing all of our customers with an efficient and professional service from start to finish and will pass your kind words on to the engineer. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Quick and easy to deal with. The appointment date was changed a few times (at UKSM's request) but to be fair, they communicated the changes politely and efficiently. The quotation letter should be clearer about what "optional" services are included. The default position should be that the customer has to "opt in" to the additional extra services and not "opt out" at the point the technician comes to test the equipment. The Technician does not automatically ask if all services are required - he simply does them, then the invoice appears. On the plus side, UKSM credited the "extras" back to us when it was pointed out that the quotation was not clear. Overall, I would recommend.”

Helpful Report

Posted 9 years ago

Many thanks for your feedback it is very valuable to us and we will pass your suggestions on to our development department. Kind Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“VERY POLITE AND EFFICIENT”

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Posted 9 years ago

Your kind words are very much appreciated. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The guy who came to us was excellent and very quick, unfortunately when i got the invoice it had extras on it. However the lady I spoke to took them off when I explained. I will be using again next year..”

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Posted 9 years ago

Thank you very much for your kind words in regards to the engineer we will pass them on to him. I am pleased your query was dealt with efficiently and we look forward to contacting you again next year. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Courteous, efficient excellent service and the price was also very good.”

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Posted 9 years ago

We are very pleased that you were happy with the service provided. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The service provided was excellent. UKSM turned up on time and on the correct date. The engineer/technician was friendly, helpful and polite and performed his duties without hindering any members of my staff.”

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Posted 9 years ago

UK Safety Management take great care in order to provide a professional and efficient service for all of our customers and therefore we are very happy that you felt you received such a service. We will also pass your kind words on to the engineer. Thank you very much Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“Excellent service”

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Posted 9 years ago

Thank you very much for your positive feedback. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“The initial date for testing was postponed but a replacement date was easily reorganised . After that initial hiccough every thing went as planned and testing was carried out smoothly and efficiently.”

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Posted 10 years ago

Many thanks for your positive comments, we are very pleased that the appointment was re-arranged for a convenient date for you and that you were happy with the service carried out. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

“efficient. No problems.”

Helpful Report

Posted 10 years ago

Your feedback is much appreciated and we are very happy the you were more than pleased with the service that you received. Regards Joanne Adams Customer Relations Manager 0844 800 4180

Posted 6 years ago

UK Safety Management is rated 4.6 based on 1,539 reviews