UK Drug Testing Reviews

Name: UK Drug Testing
Address: Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk, Aylsham,
Rating: 4.59

4.6 Rating 1,578 Reviews

91 %

of reviewers recommend UK Drug Testing

4.6

Based on 1,578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About UK Drug Testing:

Drug and alcohol testing kits supplier. Specialists in rapid onsite workplace drug test kits for urine and saliva.

Visit Website

Phone:

01263 731 168

Email:

marketing@adtuk.co.uk

Location:

Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk
Aylsham,
NR11 6SZ

UK Drug Testing 5 star review on 27th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery as ordered arrived on time Thanks Jane”

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Posted 6 years ago

“Quick and easy testing that can be carried out on site”

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Posted 6 years ago

“Perfectly happy with product and delivery. However, I sent an email explicitly asking not to be emailed for any marketing purposes. Bigger fish to fry than complaining about you lot, but obviously not that hot on gdpr matters as I got an email asking me to write this review. When I order from a company, I expect that that company will do things properly. As they clearly did the opposite of doing things properly, I will consider whether I do business with them again in the future very carefully.”

Helpful Report

Posted 6 years ago

Thank you for the feedback. We will investigate why your e-mail address was not removed from the review collection service as you requested. Please accept our apologies. You e-mail address has now been removed. Please do not hesitate to contact us if we can be of further assistance.

Posted 6 years ago

“Couldn't fault the service. Dispatched and delivery in great time. However, two of the products we ordered [all in one with cup] the lids wouldn't close properly. Then when we tried it broke which isn't ideal for urine samples!”

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Posted 6 years ago

“All good thank you”

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Posted 6 years ago

“Service good, prompt delivery, still yet to use product.”

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Posted 6 years ago

Thank you for the 5 star review and the positive feedback on the good service and prompt delivery. We really appreciate you taking the time to leave us a review. Please do not hesitate to contact our customer support team if you need any help or assistance in using the product. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 6 years ago

“Very good service. Excellent testing kits, very easy to use. I would like to see images of the positive and negative results on your website for a reference point. A real shame that the tests are so expensive. When you have an addict in the family the price of these kits can make them unobtainable for some.”

Helpful Report

Posted 6 years ago

Thank you very much for the positive review and the feedback on the service, excellent testing kits and their ease of use. You may find the FAQ section useful. We will add some photos to this page to help with interpretation as you suggest. We really appreciate you taking the time to leave us a review and thank you for your helpful suggestion regarding photos. Urine tests are a cheaper option and we also have single tests in strip and cassette which can help to save on costs but are just as accurate as the more expensive multi tests. Please do not hesitate to contact our customer support team if they can be of any further assistance. They would be able to advise you on the cheapest option for future purchases. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 6 years ago

“I did not receive my order for almost 2 weeks the first time around. But as soon as I emailed to ask what had happened I received a quick reply and a phone call on the next working day to apologise. As soon as my grievance was acknowledged my order was re sent and arrived within 24 hours. I would use again based on great customer service.”

Helpful Report

Posted 6 years ago

We are very sorry to hear that your order has not yet arrived. It was dispatched on February 15th so should by Royal Mail so we would have expected it to have arrived by now. Please check in case your postman has left it with a neighbour. Customer services will contact you on Monday to check your delivery details are correct and to resolve this for you. You may also contact our customer support team yourself on 01263 731 168 Monday to Friday 8.30 to 5 pm or e-mail customerservices@accessdiagnostics.co.uk. If there is a problem with delivery it is always best to contact our customer support team for assistance. Kind regards Access Diagnostic Tests UK Ltd

Posted 6 years ago

“Brought 3 test didnt work Prompt resolution new tests sent put all worked fine Vendor said it was one off which we believe”

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Posted 7 years ago

Thank you for the positive feedback. We are very sorry to hear that you had a problem but pleased to hear that customer support resolved this for you. Please do not hesitate to contact our customer support team if you require any further assistance on 01263 731 168 Monday to Friday 8.30 to 5pm or e-mail customerservices@accessdiagnostics.co.uk Kind regards Access Diagnostic Tests UK Ltd

Posted 6 years ago

“Gives you peace of mind by using these”

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Posted 7 years ago

Thank you very much for the positive review. We really appreciate you taking the time to leave it. Please do not hesitate to contact our customer support team if you require any advice or if we can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

Thank you very much for your positive review. We really appreciate you taking the time to leave it. Please do not hesitate to contact our customer support team if they can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Kit itself the saliva 13 test kit was easy to use results were accurate and reading and understanding of the result did take a few reads but made sense. Would use again”

Helpful Report

Posted 7 years ago

Thank you very much for the positive review and feedback on the 13 panel saliva drug test kit. If you need any help with reading or interpreting results please do not hesitate to contact our customer support team for assistance. We really appreciate you taking the time to leave us a review and are pleased to hear that you would use us again. You may find this FAQ page helpful https://www.ukdrugtesting.co.uk/pages/faq-drug-testing Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“No problems other than paperwork was not for my chosen test”

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Posted 7 years ago

Thank you for the positive review and the feedback. We are sorry to hear that you were sent the wrong instructions with your test. Please accept my apologies on behalf of the company for the packing error. I trust that customer support resolved this for you. We really appreciate you taking the time to leave us a review. Please do not hesitate to contact our customer support team if we can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Quick delivery, there was something missing from my order but they replied to my email within an hour and sent the missing item, would recommend and use again”

Helpful Report

Posted 7 years ago

Thank you for the positive review and the feedback on the customer support. We are really pleased to hear that they dealt with the problem so promptly. Please accept our apologies for the error with your initial order. We really appreciate you taking the time to leave us a review. Please do not hesitate to contact our customer support team if we can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Required for mate's son.”

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Posted 7 years ago

Thank you for the positive review. We really appreciate you taking the time to leave it Please do not hesitate to contact our customer support team if we can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Always helpful and speedy, well communicated delivery tracking. Have to ask for a VAT invoice- this should be automatic Good products - Drug cups & breathalyser tubers”

Helpful Report

Posted 7 years ago

Thank you for the positive review and the feedback on the service. We are really pleased to hear that it is helpful and speedy and that you are pleased with the drug test cups and breathalyser tubes. We really appreciate you taking the time to leave us such a detailed review. We are sorry to hear that you did not receive your VAT receipt. You are correct this should be automatically sent through the system. We will look into why it was not. Please do not hesitate to contact our customer support team if we can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“weed should be legal, being as it can be got just about anywere,any street corner”

Helpful Report

Posted 7 years ago

Thank you for your review Please do not hesitate to contact our customer service team if we can be of further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm

Posted 7 years ago

“VERY QUICK AND EASY TO USE”

Helpful Report

Posted 7 years ago

Thank you for the positive review and the positive feedback on delivery speed and ease of use. Please do not hesitate to contact our customer service team if we can be of further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Extremely worried about the conflicting results between this company and Solihull Intergrated Addiction Services. Their Testing was not the same as the Sandwell testing nhs service that Solihull uses. And I cannot prove anything. My advice don’t let SIAS send tests away they nearly lost me my children.”

Helpful Report

Posted 7 years ago

Thank you for the positive review. We are very sorry to hear that you have had conflicting results. Please do not hesitate to contact our customer service team if we can be of further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm

Posted 7 years ago

“The drug test itself worked well on some very minute residue. However I did have to wait a further day for the buffer solution to arrive as it wasn't packed with the initial order. Luckily the test was not time sensitive as this could have been an issue. Regards”

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Posted 7 years ago

“Fast delivery with accurate results”

Helpful Report

Posted 7 years ago

Thank you very much for the positive review and the feedback on delivery speed and accuracy of the tests. We really appreciate it. Please do not hesitate to contact our customer service team if they can be of any further assistance. Kind regards, Access Diagnostic Tests UK Ltd Telephone 01263 731 168 Monday to Friday 8.30-4.30pm

Posted 7 years ago

UK Drug Testing is rated 4.6 based on 1,578 reviews