UK Drug Testing Reviews

Name: UK Drug Testing
Address: Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk, Aylsham,
Rating: 4.59

4.6 Rating 1,552 Reviews

91 %

of reviewers recommend UK Drug Testing

4.6

Based on 1,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About UK Drug Testing:

Drug and alcohol testing kits supplier. Specialists in rapid onsite workplace drug test kits for urine and saliva.

Visit Website

Phone:

01263 731 168

Email:

marketing@adtuk.co.uk

Location:

Access Diagnostic Tests UK Ltd Unit 19 Aylsham Business Estate Shepheards Close, Dunkirk, Aylsham, Norfolk
Aylsham,
NR11 6SZ

UK Drug Testing 5 star review on 27th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not recived these”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you have not yet received your order. Our customer services team will contact you to resolve this for you. Alternatively, you may call them during our office hours Monday to Friday 8.30 to 4.30pm. You may also e-mail the customer services team on customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“I never actually received the product”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you have not yet received your order. Deliveries can take longer at this time of year due to delays with the Royal Mail. Our customer services team will contact you to resolve this for you. Alternatively, you may call them during our office hours Monday to Friday 8.30 to 4.30pm. You may also e-mail the customer services team on customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“I can't even order anything. The website is not clear and i do not want to play with it anymore”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you found the website difficult to use. If you call our customer services team during our office hours Monday to Friday 8.30 to 4.30pm they will be happy to assist you or process a telephone order for you. Alternatively, if you let us know which product you are looking for, we can send you a link so that you can purchase it yourself online. You may e-mail the customer services team on customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“Unfortunately they didn’t work”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you had a problem with the tests. Our customer services team will contact you to resolve this for you, or you may contact them yourself on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk

Posted 7 years ago

“the first time the Test didn't work properly had one come up positive but the one line took ages to come up as well so as offered a free one which never came. recently placed a new order reminding them they still owe me a free one in which i received a phone call assure me a few one has been added in my order but yet again i still have not received my order which now i am extremely angry”

Helpful Report

Posted 7 years ago

We are very sorry to hear that you are having a problem with reading your test. Customer services will contact you to resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 7 years ago

“Ordered 2 weeks ago still haven't received!!! Will obviously write review when I receive something to review.”

Helpful Report

Posted 7 years ago

We are very sorry to hear that your order has not arrived. Customer services will contact you to resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 7 years ago

“Rubbish drug test I'd not touched drugs in 6 month only smoked weed not touched any other drugs before in my life and all the lines was failed wouldn't buy another 1 from these”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you had a problem interpreting your test results. The 13 drug urine test is a very reliable drug test kit. It is very unlikely that you could test positive for 13 drugs. We just wonder whether you may have misinterpreted the results, and read negative results as positive. Customer services will contact you to resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“Passed tests bought from UK drug testing. Failed test for new job.”

Helpful Report

Posted 8 years ago

We are sorry to hear that you were unhappy with your test kits. Customer services will contact you for more information and to try and resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“I never received the item!!! And could not find my email with a order number so couldn't follow up,”

Helpful Report

Posted 8 years ago

We are very sorry to hear that your order has not yet arrived and that you did not receive an email. Worth checking your spam folder in case it is in there. Customer services will contact you to resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“I don't think it worked properly. One of the readings were positive when it couldn't have been.”

Helpful Report

Posted 8 years ago

We are sorry to hear this. Have a look at our FAQ section here as it may help to clarify. http://www.ukdrugtesting.co.uk/acatalog/FAQ.html. If you need any further assistance please do not hesitate to contact our customer services team after bank holiday 01263 731 168 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk so that they can resolve this for you. Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“No contact , no goods , refund will be auctioned pay by PayPal like I did so you are safe”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you're order has not yet arrived. I will ask customer services to contact you to resolve this for you. You may also contact them directly on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or by e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“I still haven't received my order”

Helpful Report

Posted 8 years ago

“I have not received this item yet, I have order this about a month ago and still nothing.”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you order has not arrived. I will ask customer services to contact you and resolve this for you. You may also contact our customer services team for assistance. Telephone 01263 731 168 8.30am-4.30pm Monday to Friday or e-mail customerservices@accessdiagnostics Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“Charged twice by company via world pay- company not interested in sorting out error.”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy and that your bank has not been able to resolve this for you. We have only received one payment from worldpay. I will ask customer services to contact worldpay for you and ask them to resolve it for you. Kind regards, Access Diagnostic Tests UK Ltd

Posted 8 years ago

“The test did not show anything complete waist of money”

Helpful Report

Posted 8 years ago

Thank you for leaving feedback. We are very sorry to hear that there was a problem with your test results. I have asked customer services to contact you to obtain more information and to resolve this for you. You may also call them if you require any assistance in using the tests on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“No lines showed on tests.”

Helpful Report

Posted 8 years ago

Thank you for leaving feedback. We are very sorry to hear that there was a problem with your test. If you are using a saliva test the most common reason for no lines is inadequate saliva sample. I have asked customer services to contact you to resolve this for you. You may also call them if you require any assistance in using the tests on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“No instructions . The product arrived but I haven't a clue how to use it as there are no instructions and nothing to tell me how to read the information that the test provides”

Helpful Report

Posted 8 years ago

Thank you for leaving feedback. We are very sorry to hear that there where no instructions with your order. I have asked customer services to contact you to resolve this for you. You may also call them if you require any assistance in using the tests on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm or e-mail customerservices@accessdiagnostics.co.uk Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“I ordered on August 14th, nothing had arrived by the 19th so I emailed to request an update and tracking info, by 22nd I still had no response to my email nor the ordered products :((”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you have not received your order yet nor had a reply to your e-mail. I will ask customer services to contact you to resolve this for you. You may also call them if you require any assistance on 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm Kind regards, Access Diagnostic Tests UK Limited

Posted 8 years ago

“After receiving another test and trying it out, the test appeared to work fine. Very accurate and easy to use! Ryan”

Helpful Report

Posted 9 years ago

Dear Ryan, we are sorry to hear that there was a problem with the test kit. The result is an invalid result. The most likely reason for this is that inadequate saliva was absorbed to run all of the test membranes. To determine if this was the problem then open the test kit up and tip a couple of ml of water into the bottom of the test kit. If the test then runs the problem was inadequate saliva. I will ask customer services to follow this up with you.

Posted 9 years ago

“From what I read when looking st the website I thought I was buying 1 x pack of 10 test kits/wipes, so I ordered 2. What I have received is 2 wipes. Very very unhappy as I wanted to be wiping every surface down because we have adopted (SGO) a baby girl that is a victim of drug and alcohol abuse so we can't run the risk of any contact with drugs. Fuming and upset at sending soo much on two test kits that make it too expensive for us to ensure the safety of our precious daughter!!”

Helpful Report

Posted 9 years ago

We are sorry to hear that you were unhappy with your order. The surface wipe test kit detects 10 drugs and are £14.99 each. They are more expensive than urine or saliva drug testing kits. We do have a pack of 10 surface wipe drug test kits which work out a little cheaper per test. If you contact customer services , any unused test kits can be returned for a refund within 28 days of purchase. Thank you for the feedback.

Posted 9 years ago

UK Drug Testing is rated 4.6 based on 1,552 reviews