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True Traveller Reviews

4.8 Rating 1,781 Reviews
99 %
of reviewers recommend True Traveller
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Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

0333 999 3140

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Alice C
Unverified Reviewer
“TrueTraveller's website is simple, clear and they are nice and upfront about the realities of insurance, what they cover and don't cover, and the requirements of Canada's IEC visa. I like that they have lots of options for tailoring your cover to suit you, and explain the relative merit of the extraa depending on your plans for your trip. Their FAQs are comprehensive. On the one point I did have an outstanding question, the enquiries team responded within a couple of hours. Reassured I decided to go with TrueTraveller over the other options I had looked at. Although I haven't started traveling yet and haven't claimedfor anything, the whole process has left me confident that should I need to call on them, TrueTraveller will be there to help.”
Helpful Report
Posted 4 years ago
Mr Schumacher
Unverified Reviewer
“The coverage seems to be alright when looking through the activities covered and the terms and conditions. It is great that the coverage can be customized depending on ones needs, that is really great. I used true traveller for a year while I stayed in Canada. However I did not need any medical assistance so I cannot say how well it all works out once one has to file a claim, but I believe that with Allianz in the background as a large insurance company all should be fine as its a solid insurer in the background.”
Helpful Report
Posted 4 years ago
Tom B
Unverified Reviewer
“I've only bought insurance, not made a claim. Make sure you read a review from someone who's claimed, because that's when it matters! The buying processes seems easy enough, and the list of stuff that's covered looks fairly complete. I had to pick upgrades to cover my planned sports (climbing and skiing) and note that there's no search and rescue cover in the value bundle.”
Helpful Report
Posted 4 years ago
Jose Afonso
Unverified Reviewer
“Don’t agree with being asked for a review ahead of using the product. At this stage -having just bought it, I can only rate the purchase process. The website is excellent although in the unlikely event that you access the internet through a corporate connection based in another country, you can’t effect payment without phoning in or chatting online. It’s clever security to avoid invalidating a policy but I wished there were a simpler way to overcome. If Ihave to use the policy during the trip, I will be able to offer an honest opinion of the product, not just the sales process.”
Helpful Report
Posted 4 years ago
Miss Russell
Unverified Reviewer
“Great customer service! Great prices!”
Helpful Report
Posted 4 years ago
Robyn
Unverified Reviewer
“Prompt payment of medical bills when I had to visit an emergency department in Canada. Very helpful on the phone.”
Helpful Report
Posted 4 years ago
Katherine
Unverified Reviewer
“I have been covered by TrueTraveller for the last 12 months and recently extended my policy. When I first booked my travel insurance, I was impressed by the TrueTraveller website - it’s very user-friendly, clear and informative. Each item included in the policy is explained in detail on the main page, rather than having to trawl through a policy handbook! The Policy documents came through immediately via email and were easy to understand. I have had to make one claim, which hasn’t yet been fully sorted out so I cannot yet rate the entire process - however, I found the claims website a little slow and it’s not very user/mobile-friendly. The Accident Questionnaire they required me to fill out was also unavailable to download for a while, which slowed the application process. When I contacted the claims company directly by phone, they were swift and helpful although it’s a shame they don’t have a 24h contact line (check UK office hours before calling). I have just renewed my policy for a another few months and was impressed by the discount I got on the overall price - I booked before my current policy expired! It was just as easy to extend and it was great to be able to again choose what benefits/activities I needed to be covered (as my needs are different to last year). Overall, a very good experience with TrueTraveller and I would recommend them for the overall ease of use.”
Helpful Report
Posted 4 years ago
Charlotte
Unverified Reviewer
“Second time using True Traveller, easy process to sign up and cover was a lot clearer and easier to understand than other policies I looked at. Rated 4 stars as never had to make a claim so can't comment on that side of things.”
Helpful Report
Posted 4 years ago
Fiona
Unverified Reviewer
“Website was clear with good explanations of all their policy details. One of the only insurers to cover you when already traveling which is a huge bonus. Haven't used their customer service or made a claim, will update if I do.”
Helpful Report
Posted 4 years ago
Ms Tremeer
Unverified Reviewer
“Fantastic service — rang to clarify some things and the person I spoke to was very informative and helpful. As my policy has only just begun I can only review the very first stage of the insurance, so I can't say anything about claims procedures etc.”
Helpful Report
Posted 4 years ago
Mr Scherer
Unverified Reviewer
“Best insurance for long term travels! Uncomplicated and fast to get your money back.”
Helpful Report
Posted 4 years ago
John R
Unverified Reviewer
“would recommend. just booked with True Traveller for my up coming move to Canada. they have a pretty comprehensive policy, liked the wide range of add on's offered from adventure sports to extreme sports, very handy. Couldnt find any other insurance policy that matches or comes close. thanks John”
Helpful Report
Posted 4 years ago
Mhari
Unverified Reviewer
“User friendly website and prompt support via chat. Confident of a good experience in the future if I need to make a claim.”
Helpful Report
Posted 4 years ago
Alice
Unverified Reviewer
“As an avid traveller, it was a relief to find True Traveller insurance. The majority of insurance providers specify that you have to have been in the UK for at least 3-6 months before taking out the insurance, but due to my lifestyle, I don't come back home for that long. Luckily, True Traveller only require that you are a resident! Relatively good value for money, but costs quite a lot to add on the different adventure packs. I'm yet to find out what their customer service is like (hopefully I won't need it), but my overall impressions so far are good.”
Helpful Report
Posted 4 years ago
H Spain
Unverified Reviewer
“Clear website, helpful customer service and easily extendable policies. I used mine for my IEC Canadian visa and it was perfect.”
Helpful Report
Posted 4 years ago
Alice Landolfi
Unverified Reviewer
“IMPORTANT DISCLAIMER: I’ve never actually used the policies I have purchased for my trips (3). My review is purely based on the online purchase experience and the customer service. The latter helped me modify the area of coverage of my policy within few hours, and also reimbursed me the difference paid in a couple of days. I would recommend, at the moment.”
Helpful Report
Posted 4 years ago
Alice Landolfi
Unverified Reviewer
“IMPORTANT DISCLAIMER: I’ve never actually used the policies I have purchased for my trips (3). My review is purely based on the online purchase experience and the customer service. The latter helped me modify the area of coverage of my policy within few hours, and also reimbursed me the difference paid in a couple of days. I would recommend, at the moment.”
Helpful Report
Posted 4 years ago
Katdan
Unverified Reviewer
“You were very helpful when my son had an accident in Vietnam. You dealt with his claim promptly and were efficient. It was a reassuring for me to know that although he was away from home that he had a contact to help him sort things out. We would use your company again. Thank you”
Helpful Report
Posted 4 years ago
Mr Moore
Unverified Reviewer
“Good UI. Haven't had to claim yet!”
Helpful Report
Posted 4 years ago
Mr Piga
Unverified Reviewer
“Good and reliable insurance company. Quick replies by email and good phone assistance when needed. Bought a True Traveller insurance for me and my friend for a long trip in Asia of several months. My friend had an issue and claimed a small amount which was provided also thanks to help of a kind local assistant in Iran. The only kinda negative point: it took quite a while to get the refund (several months).”
Helpful Report
Posted 4 years ago
True Traveller is rated 4.8 based on 1,781 reviews
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