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True Traveller Reviews

4.8 Rating 2,509 Reviews
97 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Daisy handled my case quickly and resolved and informed me in a timely manner
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Posted 2 hours ago
Excellent pre-purchase service with good chat function and telephone conversation answering all my insurance questions. The quote was reasonable too so I purchased cover. Haven’t needed to claim yet so can’t comment on this. I hope they extend the policies to cover 75+ age!
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Posted 8 hours ago
I would like to thank True Traveller and especially Lesia for settling my claim in a smooth professional way. I was admitted to hospital in Peru and True Traveller covered all medical, missed activities and extra expenses. Would definitely use their services again for all my travels and I genuinely recommend them 100%
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Posted 2 days ago
Really impressed with how straightforward it was to get a quote and to arrange cover. Really great price too. Was also impressed that collision damage waiver cover was available as an extra too as saved us having to arrange that separately. Would fully recommend to anyone looking for travel insurance.
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Posted 2 days ago
Needed mountain rescue/helicopter rescue insurance as climbing Mount Etna in October 2026. I looked at a couple of companies, but this one stood out as no need to pay 'membership' fees (on top of the insurance cost as was the case with one company) and they confirmed the level of cover within hours when I emailed asking for this. Haven't used this company before, so no claims experience with them, but so far so good! Application was really easy - they have 'categories' of activities, so just search for the actual activity you intend to be doing and that will give you the category of insurance you need. Would recommend.
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Posted 3 days ago
Excelente servicio y todo muy bien explicado durante el proceso de compra. Además da mucha confianza que sean partner de AXA
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Posted 4 days ago
I think they have best options for a backpaker traveller. Policies are clear and plentifull of options you can tailor following your needs. Luckly I never "tested" the claims section. So i cant evaluate the probably most important "feature".
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Posted 4 days ago
Very easy to follow it,s great
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Posted 5 days ago
Stephan was extremely helpful
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Posted 5 days ago
Great online platform, you could see you True Travellers knows what people traveling need and offers also adventure options. Seems super well supported by technology. Kudos
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Posted 1 week ago
Process of choosing insurance is smooth and clear, price - much better than on rise and shield and others.
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Posted 1 week ago
Highly recommended! True Traveller offers great value for money, high coverage limits, and exceptional customer service. Communication was excellent throughout the entire process, and any questions were handled quickly and professionally. I would definitely use them again.
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Posted 1 week ago
Happy with their service, I needed claim one time and it was handled quickly
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Posted 1 week ago
Made an enquiry regarding insurance for a hiking and yoga retreat in Norway. Spoke to a person! Bought the insurance after being reassured that it had all the cover I needed.
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Posted 1 week ago
Really helpful when I phoned them. Gave me all the information I needed and gave me confidence that I was taking the correct insurance policy.
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Posted 1 week ago
The agents solved my claim very quickly and smoothly, and in less than 3 business day I already had the claim expenses back into my bank account!
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Posted 1 week ago
Picked this policy not only because it was competitive but its flexible too. Heading off travelling for a few months and this has everything covered.
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Posted 1 week ago
We are a retired professional couple who decided to do an “ OAP GAP” around Asia and Australia. We had occasion to make a few claims whilst in Asia. From the moment the claim was submitted to the moment we were reimbursed was never more than24 hours. Well done True traveller
True Traveller 5 star review on 5th September 2026 True Traveller 5 star review on 5th September 2026
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Posted 1 week ago
Έκανα πολλή αναζήτηση για ασφαλιστική που θα αναλάμβανε να ασφαλίσει το ταξίδι μας στην Αφρική, το οποίο προγραμματίζαμε για πάνω από έναν χρόνο. Καθώς οι δραστηριότητες ήταν πολλές και διάφορες (7ημερο σαφάρι, πτήση με αερόστατο, trekking με γορίλλες, βόλτες με βάρκα σε λίμνες κ.ά.), θέλαμε ένα πακέτο να τα συνδυάζει όλα, και έτσι βρήκα την True Traveller. Η πλατφόρμα ήταν εύκολη στη χρήση, μου άρεσε ότι μπορούσες μόνος σου να επιλέξεις και να ελέγξεις τις δραστηριότητες. Επίσης, η δήλωση των υπαρχουσών medical conditions ήταν πολύ εύχρηστη και με δυσκόλεψε ελάχιστα. Έκανα ένα λάθος, δηλώνοντας rhinoplasty αντί για septoplasty, και απευθύνθηκα στην εταιρεία για να το διορθώσω. Ο Daniel με βοήθησε αμέσως, κάνοντας τις απαραίτητες μεταβολές, οπότε την ίδια μέρα είχα το διορθωμένο συμβόλαιο στα χέρια μου. Κατά τη διάρκεια του ταξιδιού - ευτυχώς! - το συμβόλαιο ήταν αχρείαστο, οπότε δεν μπορώ να βαθμολογήσω την εταιρεία ως προς τις παροχές υγείας ή διάσωσης, αλλά επειδή μου έκανε καλή εντύπωση στο παρόν ταξίδι, θα την προτιμούσα ξανά.
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Posted 1 week ago
Website very easy to use. My query was answered quickly. I needed an 8 month policy for sailing in the Caribbean. Being 65 these are not easy to find at a reasonable cost. Very happy with the price.
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Posted 1 week ago
True Traveller is rated 4.8 based on 2,509 reviews