True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,449 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“I filed my first claim a few days ago, after visiting a clinic in Indonesia. The procedure was very straightforward and took less than 10 minutes. After an hour, the claim was assigned to Daisy, 30 minutes later it was accepted. I received the money the next day. The claim was quite small (less than 100), but I was still surprised at how quickly it was processed. Thanks Daisy :)”

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Posted 3 days ago

“I am very grateful to Wilma for processing my travel insurance claim. The service I received was very efficient and professional at a difficult time.”

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Posted 4 days ago

“I love True Traveller. It’s the easiest travel insurance I’ve come across especially as a one way ticket type traveller. The WhatsApp feature is honestly next level and I’ve never had issues making a claim! I feel super secure in my decision to go with TT”

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Posted 6 days ago

“Friendly website, easy to use, clear descriptions in terms of cover and helpful customer service.”

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Posted 1 week ago

“Great experience with Dan Nolan!”

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Posted 1 week ago

“I had forgotten to book any travel insurance and panicked when I realised. This was so easy to navigate and book and the price was excellent.”

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Posted 1 week ago

“I have used this company for many long term trips and have always found them to be very helpful and quick to reply if I have encountered a problem.”

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Posted 1 week ago

“I was very pleased with the service I received through my True Traveller policy, taken out to cover some adventurous activities in Iceland. When it became necessary to make a Claim, I found the process to be easy to follow and very efficient. Thanks to the attentive Claims Handler, Rron, it all worked as well as I could have hoped for. I will happily use True Traveller again on future trips.”

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Posted 1 week ago

“You never really know how good insurance is until you have to make a claim. Well, I had to, and the claim I made came through very quickly. The online process was pretty seamless. I have also contacted them by email a couple of times with questions. On both occasions reponses were speedy, well written and professional.”

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Posted 1 week ago

“As per usual full of hidden classes and no available support on weekends.”

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Posted 1 week ago

We’re sorry to hear you felt the policy included hidden clauses, as we work very hard to make our cover options and policy wording as clear and transparent as possible. It looks as though the wrong area of cover was selected initially, which may have caused some confusion. We do offer LiveChat support from 11am to 3pm on Sundays, and we reply to all emails received before 6pm UK time on the same day, every day of the year. We also replied to your email on Sunday with the answer to your question. If there’s anything else we can help with, please visit www.truetraveller.com/contactus. You can reach us by phone, LiveChat or WhatsApp, and we’ll be happy to assist. The True Traveller Team

Posted 1 week ago

“Easy to navigate website and lots covered in standard plan”

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Posted 1 week ago

“First time claiming on travel insurance. It was only a small claim but all handled very efficiently and payment made promptly.”

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Posted 1 week ago

“I had an issue with a lost luggage during my flight home from Australia. Whilst this was really distressing due to it containing many of my items along with sentimental things. True traveller were so helpful and quick to sort and settle my claim. I will 100% be using them in the future thanks to this experience.”

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Posted 1 week ago

“Chiaro, semplice, esaustivo”

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Posted 2 weeks ago

“simple and straightforward”

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Posted 2 weeks ago

“Comunication was very easy. Harry in What’s app helped me to choose the one I need to have”

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Posted 2 weeks ago

“I am so impressed with the service I got So informative and efficient. I will definitely be using this company in the future.”

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Posted 2 weeks ago

“Fast and helpful.”

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Posted 3 weeks ago

“Really easy to get a quote and Daniel from their team was great at helping on their live chat.”