True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,162 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Quick response to chat enquiry about cover for the activities on my trip. Very helpful. Good to know that cover is in place.”

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Posted 3 hours ago

“Great value policy with easy to complete quote. Prompt reply and clarification to a policy question.”

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Posted 17 hours ago

“Rron was great, he advised me clearly and told me exactly what I needed. I was stressed and he gave me clear direction. Thank you”

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Posted 23 hours ago

“Easy and fast using for 3 years now. No claim yet so we will see when someting hapend”

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Posted 2 days ago

“Excellent service from staff here in UK and in Thailand Prompt attention Courteous professionals”

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Posted 5 days ago

“Quick, simple user experience on their site and very helpful customer service. The only place I could find to offer insurance to my under 18 child who was travelling without me and was already abroad.”

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Posted 5 days ago

“Extraordinary customer service. Communication is super fast, they reimbursed all my bills without problem, I received the money within 5 working days on my bank account. The information on their website and in their e-mails is super clear.”

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Posted 6 days ago

“I had specific enquiries about Kilimanjaro and they sent a reply quickly on a Sunday afternoon. The website is clear, however the automated email reply could be a little clearer. All in all I would recommend the site!”

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Posted 6 days ago

“Fiabilité unique”

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Posted 6 days ago

“Very good, straight to the point and answer any questions you have”

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Posted 6 days ago

“Quick and eficency”

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Posted 1 week ago

“I can't say much yet, I just bought it and that proces went smooth. I give it a 2 star for now for the follow up email telling me that the only way of contacting True Traveller (in case of accident or insurance claim) is by calling a UK number, with no other option. On top of that advising us to take a digital sim with a monthly subscription. That's not very client friendly, having probably most of your clients around the world. Nowadays with so many options and so much technology, putting that responsibility in your clients hands is a bit much. So a 2 star for lack of trying Update: I was a bit harsh, and I like the professional response to my message. Also the insurance conditions are good compared to other insurances (with always the nuances and "small prints" as in any insurance policy). For calling the UK office, and I hope I will never have to, I will use Skype. Not sure what the security reasoning would be there, but I also don't care. I've updated my previous 2 stars to 4 stars”

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Posted 1 week ago

Hi there Sorry you feel that way, but for emergency assistance you must call AXA Assistance on a regular number. They cannot, in common with all medical assistance services, accept calls on WhatsApp as it is not 100% secure. For other claims, you do that all online, and you can contact the sales team by live chat and WhatsApp. We do suggest people use esims, and have arranged a 20% discount in Airalo. Do also note we pay for any calls you make or receive from AXA Assistance if you incur charged. If you’re not happy, you excercise your cooling off rights and cancel and receive a full refund if you wish. True Traveller

Posted 1 week ago

“Really nice job, so fast, so clear and after this situation I’ll do for sure another year with true traveller!”

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Posted 1 week ago

“Great service and super quick with the claims and great attention.”

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Posted 1 week ago

“From the initial phone call to printing of my insurance cert it has been a pleasure. Many thanks.”

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Posted 1 week ago

“Clearly laid out website with clear production & option descriptions. Fast and efficient.”

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Posted 1 week ago

“Although I have sent several documents from the begining of the claim, Rron was not understanding the exact ammount I have paid for the trip. but later it was settled. But apart from this problem, the communication was very efficient and also the payment. Thanks and I have already recommended this insurance to my family and friends.”

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Posted 1 week ago

“I’ve used them before and they’re good. I had to claim small things before”

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Posted 1 week ago

“Luckily, I am yet to test the cover, but I can't speak highly enough of the team. I had some very complex questions about the destinations I am planning to travel to, and they were able to answer all of my questions quickly and with a lot of detail. This is my second time taking out cover, and both times I have been very impressed”

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Posted 2 weeks ago

“Lesia was highly efficient and super responsive handling my recent claim. I was extremely satisfied with the process from start to finish, and would use True Traveller again in the future.”

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Posted 2 weeks ago

True Traveller is rated 4.8 based on 2,162 reviews