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True Traveller Reviews

4.8 Rating 1,893 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Always competitive, always helpful
Helpful Report
Posted 1 day ago
We were ill in india and were admitted to hospital for 9 hours and puf on drips. Obxd put we filed a claim and were assigned a person to our claim. The money was in our account wirhin 4 days. No arguing. Very impressed with the service. First class
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Posted 1 day ago
Got through on the phone very quicky, the advice I got was clear and concise. Happy with the website when buying the insurance, the cover obtained for a pre existing condition easily obtained.
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Posted 2 days ago
Fast answer and refund.
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Posted 1 week ago
I usually have no problems with completing extensions of travel insurance. But this time it left off one of the health conditions I'd typed in and I was left wondering if it didn't need to be recorded or if it was a mistake, but the system wouldn't let me go back to put it in - it just blocked the addition of any conditions, so I had to leave it as it was, which was frustrating
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Posted 1 week ago
Just taken out insurance & found it easy to arrange online, clear instructions, excellent website. No experience of making a claim, but instructions appear easy to follow
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Posted 1 week ago
I've used True Traveller since 2019 and they have been fabulous. I travel constantly and whenever I've need to claim, it always been simple, easy and I get refunded within a couple of weeks maximum. I recently took out a new policy and put the wrong home country, they were able to explain what was wrong, cancel it and made sure I got a refund. I was able to speak to Customer Service through Whatsapp- so easy! As a prolific traveller I would really recommend them as they are one of the only insurance companies that allow 'already traveling' and do not require a return ticket to your home country for it to be valid.
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Posted 1 week ago
Extending my policy for 25 extra days every with 10% discount was 25% of the original 5.5 month policy was outrageous! For my next extended trip I will be looking for another insurer
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Posted 1 week ago
Hi In common with all types of insurance, the longer the contract is, the lower the daily rate becomes. We do state this on the website. TT are one of the very few insurers who allow extension policies; most do not. True Traveller
Posted 1 week ago
Quick supportive customer service.
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Posted 1 week ago
Don't know about claims process but great as far as what is on offer, price, ease of getting questions answered
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Posted 1 week ago
Great phone service, website is super easy to use, the FAQs and pop explainers are brilliant. Good price too.
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Posted 2 weeks ago
one of the few who covered what we needed not just therun of the mill stuff
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Posted 2 weeks ago
I’ve used true traveller twice now. Once when I went travelling for 12 months around Australia, Thailand, Bali and Vietnam. And an up coming ski holiday for a week in January 2025. My experience with true traveller has been excellent. I did make a claim during my time travelling and I got quick and professional response. My claim was dealt with very quickly considering I had to sort out the information whilst travelling. Will definetly use true traveller for many of my adventures.
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Posted 2 weeks ago
It was easier the expected to make a claim of a payment of a foreign hospital. Very quick. And they already payed me back in less than 24 hours
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Posted 3 weeks ago
Very good agent. Good value too
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Posted 3 weeks ago
Amazing service , especially from sales manager Stephan. Very attentive and supportive of my needs when enquiring travel insurance
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Posted 3 weeks ago
Took out travel insurance with true traveller on their website and found the booking process very straight forward.
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Posted 3 weeks ago
Easy to purchase and competitively priced
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Posted 1 month ago
My claim was dealt with efficiently and quickly , infact it was the same day . I would recommend True traveller for any future travel . I am very impressed by the company
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Posted 1 month ago
Excellent service & value
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Posted 1 month ago
True Traveller is rated 4.8 based on 1,893 reviews