True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,417 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“There should be more guideline in the selection”

Helpful Report

Posted 20 hours ago

Thank you for your feedback and for choosing us again for your travel insurance, We're sorry to hear that you felt more guidance during the selection process would have been helpful. We aim to provide customers with a range of information and support options, including policy summaries, explanatory information icons throughout the application journey, access to the full policy wording and IPID before purchase, as well as assistance via live chat, email and WhatsApp. We are always looking for ways to improve our customers' experience, so we appreciate your comments and will take them into consideration as we review our application process. Thank you for taking the time to share your feedback. The True Traveller Team

Posted 18 hours ago

“Such a clear website and easy to set up. Easy to claim and quick payback. Wouldn't hesitate to recommend”

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Posted 1 day ago

“An easy way to arrange additional cover whilst away.”

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Posted 2 days ago

“Very efficient and easy process.”

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Posted 6 days ago

“Simple application process, excellent cover, several options and great value.”

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Posted 1 week ago

“I filed a claim for a refund for a medical visit I had to make, and they processed my case very quickly. The reimbursement was even issued the next day, which made me very happy and relieved that I chose this insurance company. I will definitely renew my policy.”

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Posted 1 week ago

“Handled very fast, the process was very easy”

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Posted 1 week ago

“A good value policy, easy to purchase. Good information and updates”

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Posted 1 week ago

“I was travelling in Peru and supposed to enter Bolivia and then fly home. However I was unable to get that flight because of government advice not to travel to Bolivia. I had to book a new flight and claim the cost back through insurance. I submitted my claim on Monday evening, and my mid afternoon on Tuesday I'd received my full claim in my bank account. I'm in disbelief at how fast they turned that around. Fabulous service and I'd definitely use them for insurance again!”

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Posted 1 week ago

“The process was clear and easy to understand. The web site was well designed and worked well showing all the options to me in a straight forward way. Of course am yet to see how they measure were I to make a claim. That’s what matters.”

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Posted 1 week ago

“Fortunately I did not have to make a claim. It was reasonably easy to get a policy for my wife and I when we were already travelling. That is a excellent option that TT provides for travellers who want to extend their trip and requires travel insurance”

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Posted 1 week ago

“On holiday in Spain with my sister in law and brother. My brother took ill with serious heart problems on day 1. Existing insurer would not extend my short-term single trip policy due to my having an undiagnosed condition. Other companies would not issue a policy because l was undiagnosed and/or already abroad. Found True Traveller very helpful in stressful circumstances. Covered me immediately for all existing madical issues and any circumstances arising unrelated to undiagnosed condition. Support staff very helpful in confirming cover offered. Policy flexible so can extend if required. Would highly recommend.”

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Posted 2 weeks ago

“Quick and easy”

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Posted 2 weeks ago

“Incredibly professional and efficient”

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Posted 2 weeks ago

“So far so good. Very easy to get a quote. I had a question which was answered quickly.”

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Posted 2 weeks ago

“So well laid out website guiding you through all the options for the perfect choice in easy to understand language. Call handler was very friendly and helpful when I rang up for a query.”

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Posted 2 weeks ago

“Hello, Such a smooth process. When things go wrong with travel plans there's a double whammy of disappointment in lost holiday experiences and money too! True Traveller were brilliant from start to finish...excellent communication and a timely resolution ... at least thats the sting taken out of the financial impact of disappointment. Thank you.”

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Posted 2 weeks ago

“Good to have the option to just enter ‘Kilimanjaro’, to select the appropriate options. Good clear graphics showing the options for levels of cover. Nice and simple!”

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Posted 2 weeks ago

“I had a very positive experience with True Traveller insurance. They offer very flexible and versatile insurance plans that can be easily adapted to different travel needs.They responded incredibly quickly to my claim request regarding a medical issue, which made a stressful situation much easier to manage. Their team is professional, reliable, and always quick to reply to any questions via email. I really appreciated how efficient and supportive they were throughout the process. I’m absolutely happy that I chose them, and I would definitely recommend them to anyone looking for travel insurance.”

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Posted 2 weeks ago

“Easy to get a quote and to complete the transaction. Fair prices as well. Customer service is exceptional; I had a query and I received an answer within a couple of minutes.”

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Posted 3 weeks ago

True Traveller is rated 4.8 based on 2,417 reviews