True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,371 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Helpful advisors Would be good if they were open at weekends”

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Posted 8 hours ago

“The True Traveller website is very well designed so very easy to navigate and so my buying experience was excellent.”

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Posted 13 hours ago

“I had a huge problem because I forgot to renew my travel insurance.. I was on holiday when I remember.. pure panic set in! True Traveller saved the day.. 10/10”

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Posted 1 day ago

“Great customer service when actual needed, fast responce; extended coverage regarding mountaineering/skiing activities.”

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Posted 2 days ago

“Easy to contact, supported us throughout our medical issues abroad. We provided them with all the details when we needed to claim and they paid no questions asked. Exactly what we paid for. Thanks!”

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Posted 2 days ago

“Easy to use & purchase website Good options & filters that seem to cover most things Price seems okay The proof is always if or when it is time to pay out for something hence only the 4 stars given”

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Posted 3 days ago

“As a 70 year old who likes to volunteer overseas, I was delighted to discover True Traveller. They are one of the few companies that will insure me on these types of trips and are significantly cheaper. It's a pity they don't provide an annual policy for over 70's but happy with my single trip quote.”

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Posted 4 days ago

“My claim was handled efficiently and thoroughly by Wilma. Her communications were clear and very helpful. Thank you.”

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Posted 1 week ago

“Thank God for True Traveller! My son fell ill while travelling in Peru. The True Traveller team took all the stress out of the situation, liaising with the hospital and ensuring all fees were sorted quickly and efficiently. Don’t go travelling without them!”

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Posted 1 week ago

“Very streamlined and frictionless.”

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Posted 1 week ago

“Thanks ones again to True Traveler team and especially to Lesia, I intend to resume cooperation with this company”

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Posted 1 week ago

“Absolutely blown away by how quickly and effectively it was all handled! Thank you.”

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Posted 1 week ago

“ottimo sito chiaro e semplice”

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Posted 1 week ago

“The process was great – I got sick and couldn't make it to my flight. The agent responded on WhatsApp quickly, telling me how to proceed – contacting the doctor and what documents to ask him for. Then, another one guided me through the whole process. I got my money back within a week of filing the claim, the whole amount for my flight.”

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Posted 1 week ago

“Very responsive with our enquiry”

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Posted 1 week ago

“Overall a very disappointing and stressful experience. I tried to do an online travel insurance application and having filled in all my details correctly, the webpage wouldn't let me advance, sending me back to the beginning to start again. I did this eight times and then contacted the chat operator who confirmed, by me sending multiple screen shots, that the website wasn't working... something I already knew! I got the impression he wasn't at all familiar with the online application process. I asked if I could speak to someone in person to advance my application, but he said I couldn't as it was the weekend (Saturday morning). Eventually he sent me an email with a link through which I could apply again - however it was at a higher price than I had been offered online. By this time, I was sick of whole process, accepted the new price and applied again - which went through. The whole process took 40 minutes and was unnecessarily difficult, complicated and stressful. Am struggling to find anything positive to say - except that I did get insurance cover in the end. But I'm sure there are more competent providers you could choose.”

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Posted 1 week ago

Thank you for your review. We have responded to you directly regarding this matter. Our investigation found that the issue experienced was due to the use of an older, out of date mobile device and browser, which can lead to compatibility problems when completing online applications. We are sorry for the frustration caused and appreciate your feedback. The True Traveller Team

Posted 1 week ago

“As always, the best insurance company to go travel with.”

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Posted 1 week ago

“Even though some of the invoices were over 60 days old, my claim was settled within two days. Thank you for the quick response”

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Posted 1 week ago

“Can only comment on the purchasing process which was very simple and straightforward. My holiday includes some activities and it was easy to select those to make sure I'm covered.”

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Posted 1 week ago

“True Travel Insurance provides great deals with competitively priced options. The online process is quick and easy to use. What’s most exciting is the prompt service. I receiveed all my policy documents immediately, giving me a peace of mind. Looking forward to working with True Travelers in the future.”

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Posted 1 week ago

True Traveller is rated 4.8 based on 2,371 reviews