True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,548 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daisy helped me diligently with every step of my claim and solved all the issues, kept to all the timings. The money was paid back fully. Thank you so much, I’ll be using the services of the company again. Thank you”

Helpful Report

Posted 1 day ago

“I've had a very positive experience with True Traveller. Both the customer service and medical assistance teams have been helpful, professional and responsive, particularly when dealing with my medical circumstances. Communication has been clear, and I've appreciated the personal attention rather than generic responses. I've just renewed my policy for another year, which speaks for itself.”

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Posted 2 days ago

“Professional, quick processing.”

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Posted 3 days ago

“Brilliant, I spent hours chasing other quotes that did not match my requirements. This was so straight forward, almost too good to be true!”

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Posted 3 days ago

“The price is competetive when compared to similar providers. Its not exceptional but it is ok. Any medical condition no matter how benign will probably affect the premium. So bear this in mind when comparing to similar providers who may include this in their overall price”

Helpful Report

Posted 3 days ago

Dear Mr Johnson, Thank you for taking the time to leave a review. We're pleased you found our prices competitive, although we're sorry to hear you have some concerns about how medical conditions may affect premiums. Just to offer some reassurance, 24% of our customers declare a medical condition, and of those, 50% don't have to pay any additional premium at all. We always aim to offer fair and competitive pricing, taking individual circumstances into account. Of course, we want you to be happy with your purchase. If you feel our cover isn't quite right for you, you're very welcome to take advantage of our 14-day cooling-off period and receive a refund, subject to the policy terms. Thank you again for choosing True Traveller. Kind Regards The True Traveller Team

Posted 3 days ago

“Thank you for your professionalism, dedication, and support! Thanks to her commitment and perseverance, I was able to receive my compensation. I highly recommend her! Marinela”

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Posted 4 days ago

“Insurance offered a good range of options to cover all activities. For an older person intending to be away for 6 months at a time, truetraveller offered a competitive price. I accidentally left off a medical condition, but was about to easily add this afterwards and just pay the additional premium. Got through on the phone to do this quite quickly. The real proof will be if I have to claim, but I hope I won't!”

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Posted 6 days ago

“Incredibly pleased with the ease we were able to extend our cover and include Europe so that we can continue our travels. Extremely efficient and professional with everything, including documents, emailed within minutes of call.”

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Posted 1 week ago

“Clear. Simplified. Well presented info. Easy to understand. And effortless to execute and buy.”

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Posted 1 week ago

“Easy to navigate the webpage and assessment process. Price was competitive and options wider than most so our needs to travel long term as an older couple were met.”

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Posted 1 week ago

“So far, so good. 1 need , 1 help recipes. 3 years commitment.”

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Posted 1 week ago

“Insurance policy Is very clear, easy to buy with lowest rates.”

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Posted 1 week ago

“Excellent product”

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Posted 1 week ago

“The agent was very helpful in ensuring we had the correct information”

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Posted 1 week ago

“Provided cover when already travelling. Great price - great policy!”

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Posted 1 week ago

“I booked online and the information I required in order to understand what was covered on the policy (hiking up to 6000m) was clearly shown. Many insurance companies either do not show or it is not clear.”

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Posted 2 weeks ago

“Very efficient, and good range of choices. I particularly liked the ability to add my travel card to my Apple wallet!”

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Posted 2 weeks ago

“Excellent customer service! Answered all my questions and able to offer a one off extension which I needed for my trip to South America. Would… and have recommended! Thank you ☺️”

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Posted 2 weeks ago

“I need 1 email from you, the policy 4 received in as many days a d asking fir a review when all I have done is purchase Wait until after I claim before asking for a review”

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Posted 2 weeks ago

Dear Mr Okane, Thank you for your review. We appreciate your comments, but would like to clarify that the emails we send serve different purposes. These include your policy documents and important information about how to make a claim should you need assistance whilst travelling. The review invitation is entirely optional, and you were given the opportunity to opt out of receiving these emails when purchasing your policy, although you did not select this option. We have now updated your preferences so that you will not receive any further emails from us. We would also point out that our review invitations are intended to gather feedback on the purchasing experience, rather than the claims process. Kind regards, The True Traveller Team

Posted 2 weeks ago

“Simple and easy to purchase”

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Posted 3 weeks ago

True Traveller is rated 4.8 based on 2,548 reviews