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True Traveller Reviews

4.8 Rating 2,120 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Reliable, already a few times managed claims, quick and without any hassle..
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Posted 17 hours ago
Lesia handled my claim fast and professionally. Thank you!
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Posted 18 hours ago
Chris who I spoke to was very helpful and calm
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Posted 2 days ago
I found the sales process smooth with all the information required to make an informed decision. Being pre-approved for medical conditions with a small additional premium was a huge benefit compared to a big competitor. I've not needed to claim, so I can't comment on the most important part of the customer service.
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Posted 2 days ago
Easy to use website, good understanding of what is needed for extreme adventures, made me feel at ease that I was using the right travel insurance team.
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Posted 3 days ago
Booking experience with TruTraveller has been excellent. I had a problem paying on the website & so made my booking over the phone. Great service.
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Posted 4 days ago
They’re the best! Efficient, fast and truly customer focused. I really appreciate how smoothly they handle cases, big shoutout to their claim handlers, and especially to Lesia!
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Posted 5 days ago
My experience with TrueTraveller has always been great. I’m a second-time customer, and I highly recommend them. 👍🏻
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Posted 5 days ago
Fantastic customer service - quick to repsond to queries and very helpful. I would definitely recommend. I needed last minute insurance for a 21yr old who had 'forgotten' to take out insurance before he travelled. All sorted and up and running withing minutes. Thank you.
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Posted 5 days ago
Booked on line, then thought I'd made an error and bought a policy that excluded Mexico - which is where the cover was needed, so rang the customer service line. Responded quickly and reassured that all was correct. Very helpful.
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Posted 6 days ago
Simple and easy questions to apply. All paperwork emailed almost instantly. I made a mistake on my dates and the sales team sorted it out for me and within one hour of emailing them, they responded, amended and issued a new certificate.
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Posted 6 days ago
Fifth time I've used True Traveller for trekking in Nepal. Highly recommended!
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Posted 1 week ago
The claim process went very smoothly. It was easy , fast and Kathia was very helpful. Definitelly recommend!
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Posted 1 week ago
Excellent service and prompt responses. A highly professional service. Clear instructions to help with my claim.
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Posted 1 week ago
Easy to navigate booking site and good value.
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Posted 1 week ago
Really really clear, easy to navigate, simple and at a very competitive price providing various options. Haven’t given a 5”* as haven’t (thankfully) made a claim yet.
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Posted 1 week ago
I have a yearly multi-trip insurance. I had a small claim to do and it was handled very fast. I sent all the document in and after 4 hours the claim was already fully settled. So far very good service. Thanks.
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Posted 1 week ago
Clear and concise web site which takes you quickly and efficiently through the whole booking process. Unfortunately, I had a recurring problem with a so-called VPN which menat I had to use the phone instead. But even making a purchase over the phone was a speedy and efficient process. Which is why I keep coming back to True Traveller.
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Posted 1 week ago
I have been dealing with some health issues whilst being away in Canada, so I needed to make a claim. I had been worrying about the process as I hadn't had to do something like this before. However, the team at True traveller helped massively and quickly!! They answered any questions I had, so I felt supported through the whole process. Id like to give a special mention to Rron, who was a star through the whole thing.
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Posted 1 week ago
Easy to navigate website, chat bot efficient, telephoned with a query and was answered promptly and in a clear and precise manner. Cost competitive
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Posted 1 week ago
True Traveller is rated 4.8 based on 2,120 reviews