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True Traveller Reviews

4.8 Rating 1,778 Reviews

99 %

of reviewers recommend True Traveller

Company Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

0333 999 3140

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straightforward to deal with”

Posted 4 years ago

“I am rating the experience of taking out the insurance, as have only just taken it out, not claimed. Website was easy to follow and documents came through promptly.”

Posted 4 years ago

“To be honest, I cannot comment too much on the review as I haven't had the luxury of using the insurance yet (luckily). However the process was very smooth, everything has been very clear, and even on the insurance document you get with it has a simple and easy instruction showing you what to do if you ever need them-which is great!! For the moment, I will definitely be recommending this to others, as the price is not too much more expensive than other good insurers, and I am told you get what you pay for!”

Posted 4 years ago

“Clear process and included more than other companies, but on the pricey side.”

Posted 4 years ago

“The price is good and the coverage as well. It's just not very ethical to ask for reviews from people as soon as they book their insurance. I mean how can it be a "bad experience". The real question is whether I can count on them while suffering from some horrible illness in the middle of nowhere. Until then, the "experience" is great, but useless as a guide for others on whether this insurance is good or not. Why write a review then,you might ask? They offer a chance to get the insurance reimbursed for writing a review. A bit cheeky, but if I win I'll definitely upgrade to 5 stars. Jokes aside, the phone assistance was helpful and it was easy to book the insurance. Hopefully I'll never have to find out how well the coverage works. I do like the option of being able to book while already traveling and the no nonsense about having a "return ticket".”

Posted 4 years ago

“Quick reply to my queries and very helpful.”

Posted 4 years ago

“The easyness and excelent way you can choose the packages you need. Also they do insure you for up to 18 months with couple of clicks!”

Posted 4 years ago

“I was recommended by a friend to use True Traveller. I found the website very clear and helpful. I am confident that my policy covers everything I need. I would suggest it to other travellers in a similar situation.”

Posted 4 years ago

“Easy to use website, very good insurance for worldwide travel”

Posted 4 years ago

“I have only just taken out the insurance so haven’t had to claim and can’t comment on that process. But the layout of the policies and information provided is much easier to understand than other providers. There is good inclusion in the standard / mid-range policies.”

Posted 4 years ago

“Documents received instantly. Flexible with changes available to be made.”

Posted 4 years ago

“Excellent options for adventure/extreme sport cover at resort able prices. Easy to use website with clear options. Would be 5 stars but some technical glitches with mobile site meant had to fill in details a few times. Let's hope if need to claim assistance is as good as the purchase experience”

Posted 4 years ago

“Good competitive prices. Quick process to get a quote. Wish you could alter the health section though, as it locks it so you can't make changes, therefore you have to start the form again.”

Posted 4 years ago

“Userfriendly website and after all they always had the best value for money. I've claimed just ones yet and only oroblem so far is that you have to call them and number is British so not so convenient and little bit pricy when you are travelling.”

Posted 4 years ago

“It is easy to buy and has good policy options. The live chat works well, but only during the UK working hours. If you are in a different time zone, you probably have to send an e-mail. Luckily so far, my trips have gone well, so I can't say anything about getting your money back for something.”

Posted 4 years ago

“Easy and clear to take out, and much better value than other policies I looked into. Also great that’s it’s easy to renew whilst I’m still travelling. I had some issues getting a small claim paid into my non-English account, so it took longer than it should have, but it was all sorted in the end.”

Posted 4 years ago

“Nice transparent experience purchasing this. A little pricier than other options and seems targeted towards "adventurous" travellers - possibly means you pay more for cover you might not need?”

Posted 4 years ago

“Straightforward to set up and the option to add winter sports is great for backpacking adventures! Haven’t had to make a claim yet so I can’t judge that aspect but I’ve never had a bad experience with Allianz underwriting.”

Posted 4 years ago

“TrueTraveller's website is simple, clear and they are nice and upfront about the realities of insurance, what they cover and don't cover, and the requirements of Canada's IEC visa. I like that they have lots of options for tailoring your cover to suit you, and explain the relative merit of the extraa depending on your plans for your trip. Their FAQs are comprehensive. On the one point I did have an outstanding question, the enquiries team responded within a couple of hours. Reassured I decided to go with TrueTraveller over the other options I had looked at. Although I haven't started traveling yet and haven't claimedfor anything, the whole process has left me confident that should I need to call on them, TrueTraveller will be there to help.”

Posted 4 years ago

“The coverage seems to be alright when looking through the activities covered and the terms and conditions. It is great that the coverage can be customized depending on ones needs, that is really great. I used true traveller for a year while I stayed in Canada. However I did not need any medical assistance so I cannot say how well it all works out once one has to file a claim, but I believe that with Allianz in the background as a large insurance company all should be fine as its a solid insurer in the background.”

Posted 4 years ago

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True Traveller is rated 4.8 based on 1,778 reviews