True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,068 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Clear and easy to follow.”

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Posted 5 years ago

“Sometimes their premiums are more expensive than other companies but I like that you can purchase insurance while you are travelling which takes a lot of worry off my mind. The one claim experience I had with them was very smooth and was sorted very quickly so I was impressed with that.”

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Posted 5 years ago

“So far I have not had the need to use this insurance abroad. And so, my experience with true traveller reside in comparing it with other, more expensive, travel insurances and being succesfully helped by their chat agents in order to answer my doubts.”

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Posted 5 years ago

“Quick and easy to get myself insured, great competitive price with the option to Extend whilst being abroad!”

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Posted 5 years ago

“Fantastic website, very well laid out with loads of info and advice about travelling and insurance, it covers pretty much everything. I was pleased to find out that they provide cover for 2 years, which is ideal for us! Fortunately haven't had to make a claim yet. Personally I would like to be able to increase the value of individual valuables (such as my full suspension mountain bike) to more than £450”

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Posted 5 years ago

“This company will cover you for every activity you can think of and their staff are very knowledgeable and friendly, I especially appreciated the live chat facility so I could talk through my options with a member of staff before committing to a policy. Would definitely recommend.”

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Posted 5 years ago

“We had a few questions regarding insurance for a longer trip. They were super quick and attentive with replying so we decided to go ahead and lock in our insurance with them. Hoping we won't need to make any claims, but if we do - first impressions are good.”

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Posted 5 years ago

“I did tonnes of thorough research on travel insurance to meet the needs of my 2 year working holiday visa in Canada and honestly nothing comes close to this. Easily the most comprehensive coverage available for long stays, and other provider offering better prices has such small levels of coverage it'd be a nightmare if a claim was ever needed. Only reason they don't get 5 stars is I haven't had to claim yet, thankfully, but countless online reviews tell me this should be stress-free if I ever do have to!”

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Posted 5 years ago

“I like true traveller as it's very user friendly, the policies are explained well in each section so you can choose exactly what you are looking for, we wanted to insure a laptop phone and go pro which was easily added, also we like sports activities such as surfing/ rock climbing and trekking so really wanted to make sure these were covered, which they are in the adventure pack. The sports are all listed so you can easily see if your sport is covered. I also called up twice to ask questions of mopeds abroad and renewing travel insurance - all which were answered very quickly and explained very well. Would definitely recommend to a friend!”

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Posted 5 years ago

“I use their services the first time. Stuck on my way during the corona virus chaos. I needed to prolong my current insurance, already during my trip. True Traveller was almost only one option, recommend also by my friend (also traveller). The purchase process was easy and I got all info I needed. Also their responses of their support are fast. I put 4 from 5 not cause I'm unsatisfied but cause I haven't known how it works in reality.”

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Posted 5 years ago

“would recommend. just booked with True Traveller for my up coming move to Canada. they have a pretty comprehensive policy, liked the wide range of add on's offered from adventure sports to extreme sports, very handy. Couldnt find any other insurance policy that matches or comes close. thanks John”

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Posted 5 years ago

“Good UI. Haven't had to claim yet!”

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Posted 5 years ago

“User friendly website and prompt support via chat. Confident of a good experience in the future if I need to make a claim.”

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Posted 5 years ago

“All easy and we like that there’s an option to cover walking up to 4600m. Many other companies stop at 4000m. The website is difficult to use on your phone. It requires you to turn the screen sideways, which makes everything fiddly.”

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Posted 5 years ago

“I bought this policy for my Nepal trekking trip because after searching this one seemed best for the price. They were very clear on whats included and excluded with my policy and also how to contact them in case I needed it. They also emailed me before my trip about risk of AMS and the precautions to take which I thought was useful. Thankfully my trip went well ,so I cant review about the service I would have got if I actually had to contact them.”

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Posted 5 years ago

“Review is based on a number of different factors: Price: True Traveller was probably the cheapest out of the best insurances I could find. Comparing this to similair policies from other providers for the same policy period, True Traveller is significantly cheaper than other providers. Money saved = more money to spend on your trip. Cover: Keeping in mind the relatively cheap price point, the basic insurance offers more than sufficient cover on the most important elements I look for in an insurance policy, mainly Medical cover and Personal Liability. This being said, those looking for a more comprehensive policy would be better off with the more expensive packages (still cheaper than most of their competitors). My only disappointment in this area was the insufficient cover available for valuable belongings such as laptops and cameras. I ended up not choosing this option in the end as it was not worth while. User-friendliness: This is one of the things which made me choose True Traveller as my insurance provider. The website is carefully laid out and each policy line is explained carefully on the website, helping you understand better what you’re covered for under each policy. Understanding what you’re covered for can be a daunting task when you’ve never purchased travel insurance before; so this makes choosing True Traveller that much easier. One final note to consider is the fact that its available for most countries in the world. I cam across way too many insurance providers who only sell their products to customers in the UK, so this is also great for anyone outside the UK having trouble in finding an insurance for their travels.”

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Posted 5 years ago

“Easy to book. Only place that provides two years cover”

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Posted 5 years ago

“This is my second time taking an insurance at True Traveller. Last year on my first year in Australia I didn't have any problem with them and I want to trust them for my second year as well. It is an insurance thought by and for travellers and it covers the necessary stuff that you need for your journey at a very affordable price!”

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Posted 5 years ago

“Straightforward to set up and the option to add winter sports is great for backpacking adventures! Haven’t had to make a claim yet so I can’t judge that aspect but I’ve never had a bad experience with Allianz underwriting.”

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Posted 5 years ago

“Straight-forward online process, very well priced, and friendly customer service!”

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Posted 5 years ago

True Traveller is rated 4.8 based on 2,068 reviews