True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,120 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found the sales process smooth with all the information required to make an informed decision. Being pre-approved for medical conditions with a small additional premium was a huge benefit compared to a big competitor. I've not needed to claim, so I can't comment on the most important part of the customer service.”

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Posted 3 days ago

“Booked on line, then thought I'd made an error and bought a policy that excluded Mexico - which is where the cover was needed, so rang the customer service line. Responded quickly and reassured that all was correct. Very helpful.”

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Posted 1 week ago

“Really really clear, easy to navigate, simple and at a very competitive price providing various options. Haven’t given a 5”* as haven’t (thankfully) made a claim yet.”

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Posted 1 week ago

“Pro: cheapest travel insurance company I've ever seen. Cons: it's difficult to contact the staff in case of claim (no platform via internet connection), and only English language assistance...”

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Posted 1 month ago

“i was really struggling to find insurance thay clearly showed what altitude i could climb up to for climbing kilimanjaro. many woukd advertise extreme sports or hiking and then cut you off at 4000m, for these guys it was a nice website and displayed clearly....now lets hope i dont have to use it! i also booked ski insurance and excess hire car for any future trips i do next year. Cant comment aboht value as i am new to belgium and i currently feel like im being ripped off by everything i try to do in this country!”

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Posted 1 month ago

“Great I love the flexibility 4/5 stars because I haven't had to claim anything yet.”

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Posted 1 month ago

“Mia was very helpful and everything was quite straight forward.”

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Posted 1 month ago

“Informative and to the point, easy to navigate and understand, price was very good.”

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Posted 1 month ago

“The service is pretty good, contracting is easy and startightforward (albeit with a big technical flaw - see below). I also had a claim once and it was also a pretty simple process: registering the claim, approval and payment were all quite fast. The one thing I really find annoying is that when you buy the insurance you can't submit the form when you are on VPN (which I use almost constantly because of work). Which is understandable, but they don't tell you this upon opening the page, but only after you entered all your details, and when you disconnect from the VPN and reload the page all entered the data is lost. There is a "save form" available, but it only saves the selected products, not the data that you entered in the form. For me, that was very annoying as I had to fill out all the details three separate times. I really wish they saved all data entered in the form when saving it....”

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Posted 2 months ago

“I had an overall positive experience with true traveller. my pre-paid claims were processed quickly, which i was grateful for. with more complicated procedures my experience was somewhat different. i had to spend a lot of time chasing up emails, requests and payments. i found myself in a situation were i was playing the middle man between the hospital, local agents and TT representatives, and as you can possibly imagine, when you're in an emergency situation, and in a lot of pain, it adds to the stress and discomfort. add to that a rather unpleasant way i was treated in by one of your representatives (all other ones were wonderful thank you) and it's easy to find oneself in a heap, crying somewhere in a corner at the unkindness received where comapssion would have been more appopriate. perhaps some empathy and telephone manner training would help. otherwise all good, thank you for your support in this stressful time.”

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Posted 3 months ago

“Very easy to fill the form and complete the insurance. The best price for me. I haven't used (and I hope I don't need) customer support yet”

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Posted 4 months ago

“First time with True Traveller, lots of options and seems reasonable at the moment!”

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Posted 4 months ago

“A minor fall from their usual exemplary standard - communication was not as instant as it had been ( I had to chase a couple of times). Information I requested on potential providers was not provided as quickly as it should have been. However on the positive side once the validity of the claim was established and medical documents/reports received by True the claim was paid quickly.”

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Posted 5 months ago

“Luckily there has been no need to use this insurance since it was bought. However, the company are easy to contact and helpful when I did get in touch with them”

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Posted 5 months ago

“Easy to navigate website to purchase in respect of Kilimanjaro extreme trekking insurance.”

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Posted 5 months ago

“I like how clearly the activities you can do at different levels are spelled out. A slight nuisance when booking multi-trip policies is that you have to restart your whole booking from scratch with today's date if you want cancellation cover to start straight away. It's great that there's a warning about that before you finalise, but that warning should also appear when you first click on the multi-trip tab, along with an option to change the start date without having to start from scratch.”

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Posted 7 months ago

Hi there No, we're really not that mean. You are alerted by a pop-up towards the end of your application reminding you that cancellation cover doesn't start on Multi-Trip policies until the start date of the insurance, and it gives you the option of pressing a button which says "Change Start Date" which changes the start date of your policy with no further action from you, or "Continue" which people may select if that don't need cancellation cover. The True Traveller Team

Posted 7 months ago

“The annual policy seemed suitable for me and reasonably easy to understand. I did have a query which was answered very fast. Looking ahead I only wish they could increase the age limit to 70.”

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Posted 7 months ago

“Very pleased with the service thus far. My claim was settled very promptly”

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Posted 7 months ago

“Very easy process just wasn’t sure how to get a medical report from the hospital in Canada-turned out they posted it to my address in UK. Fortunately there was someone there who could scan and upload to True Traveller. Once it got to them it was really quick.”

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Posted 7 months ago

“The True traveller team handled my claim with immediate action which I was super grateful for. Within two days of making the claim I was informed and reimbursed with the money that I requested. Stellar service!”

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Posted 7 months ago

True Traveller is rated 4.8 based on 2,120 reviews