True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,166 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very pleased with the service thus far. My claim was settled very promptly”

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Posted 9 months ago

“Very easy process just wasn’t sure how to get a medical report from the hospital in Canada-turned out they posted it to my address in UK. Fortunately there was someone there who could scan and upload to True Traveller. Once it got to them it was really quick.”

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Posted 9 months ago

“The True traveller team handled my claim with immediate action which I was super grateful for. Within two days of making the claim I was informed and reimbursed with the money that I requested. Stellar service!”

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Posted 9 months ago

“Buying experience online was much more streamlined than most. Options clearly explained, and medical Qs succinct. Easy peasy. Proof of the pudding will be how well they handle claims if I’m unfortunate enough to need to do so.”

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Posted 9 months ago

“I forgot to buy travel insurance before I left the UK, normally pay around £20 for the week, with true traveller I paid £79, but can’t complain as I needed travel insurance. It was easy to get the insurance online with true traveller.”

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Posted 10 months ago

“Helpful on phone. Good price in comparison with similar products”

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Posted 10 months ago

“I usually have no problems with completing extensions of travel insurance. But this time it left off one of the health conditions I'd typed in and I was left wondering if it didn't need to be recorded or if it was a mistake, but the system wouldn't let me go back to put it in - it just blocked the addition of any conditions, so I had to leave it as it was, which was frustrating”

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Posted 10 months ago

“Quick supportive customer service.”

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Posted 11 months ago

“one of the few who covered what we needed not just therun of the mill stuff”

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Posted 11 months ago

“So efficient with processing the claim. Heard back within 24 hours and already getting my refund this week!”

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Posted 11 months ago

“Haven’t used it yet but good pricing”

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Posted 1 year ago

“Easy to navigate and to choose your desires program Seems that they cover medical issues satisfactory”

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Posted 1 year ago

“Super easy and efficient! They react immediately and are always willing to help out. Made two claims and both got settled quickly, as well as the reimbursement. Thank you!”

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Posted 1 year ago

“I didn't have a lot of experience with others travel insurance but with TRUE TRAVELLER was easy to find what I was looking for. The website is very easy to understand and the price not so bad.”

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Posted 1 year ago

“I have used this policy once before and am now just embarking on a long backpacking trip to South America. The help and advice I received talking to the customer advisors was exceptionally helpful and the policy seems fit for someone in my position - particularly its flexibility.”

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Posted 1 year ago

“It’s my first time using True Traveller. I can say more after my journey. Anyway, my user experience is good. Thanks”

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Posted 1 year ago

“never made a claim. Ok so far”

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Posted 1 year ago

“This has been a fantastic experience so far! Albeit the website was a little confusing knowing which exact insurance you are getting a quote for. We had an issue with what we booked, thinking we booked the wrong thing. After a quick call we were able to get all our questions answered immediately and the whole exerience was very welcoming and easy. Great service!”

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Posted 1 year ago

“Easy sign up. But it's not clear up front who provides the insurance (which company). Also there's no information up front about how to file a claim or the steps involved. In other words the it's geared to sign you up easily. But the real value is when you need to file a claim”

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Posted 1 year ago

“Easy to use website”

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Posted 1 year ago

True Traveller is rated 4.8 based on 2,166 reviews