Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

True Traveller Reviews

4.8 Rating 1,775 Reviews

99 %

of reviewers recommend True Traveller

Company Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

0333 999 3140

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Il sito è molto semplice da compilare , la formula di assicurare qualcuno che è già' in viaggio è molto interessante. Saluti.”

Posted 3 years ago

“Good insurance”

Posted 3 years ago

“Just bought the insurance. Fast and simple!”

Posted 3 years ago

“Buying insurance was so straightforward and well explained! I inquired and never received a response but otherwise it was an excellent service. They insure whilst you are still abroad and it cost me no more than my previous policy elsewhere! Would recommend to all my friends.”

Posted 3 years ago

“Love the website, super easy with clear and fun graphics. My only complaint would be when selecting baggage and money option I didn’t understand if valuables were included. They had a note at the bottom explaining what they meant by valuables but not if valuables were actually included in what they call baggage and money etc.... anyway, will defo use again.”

Posted 3 years ago

“I love how easy it is to see and choose exactly what you want coverage for, and with what excesses to pay. It’s also super flexible, and easy to extend. Plus they cover more things than my last insurer!”

Posted 3 years ago

“i didn't need to make a claim but choosing my insurance policy was very straight-forward and specific with what you might anticipate and want to add”

Posted 3 years ago

“Great price for great coverage. Easily amd quickly set up and even prolonged online. Although (luckily) haven't experienced having to make a claim.”

Posted 3 years ago

“Easy to set up, nice website, good prices, can extend while travelling. I can't review their claim process as I never had to make a claim.”

Posted 3 years ago

“I have only heard good things, haven't had an issue yet. The only insurance company that will insure you while you're already abroad!”

Posted 3 years ago

“So far I've had a good experience with True Traveller. This is my third year of travel insurance with this company. I am currently stuck in India due to the pandemic and had no problem renewing my policy from here. It was a quick and easy process.”

Posted 3 years ago

“Here is the struggle to write this review ...... Of course we would like the cost of our insurance possibly refunded by way of a prize for submitting this input But how can we write a comprehensive opinion when all we've done to earn this opportunity is to have applied and paid for True Traveler insurance online? Not had to claim so far Great interactive site - easy to buy Brilliant that you can apply whilst already traveling Qualifying medical criteria questions were fair BUT True Traveller website was horribly late adding specific Corona information pages Impossible to ring them. Felt very alone for a while Buy or no buy? We'll let you know”

Posted 3 years ago

Dear Mrs Cowie Thanks for your review. We ask people to leave a review if they want to, and as you took out an extension policy with us we asked you to review us based on any claims you may have made, or other experience you had with us. For people making new insurance applications, they’re just asked about the process of booking. The Coronavirus FAQ page, which is visible on all the pages on our website by the yellow bar at the top, was put on our site back on 5 March, almost a week before the WHO pandemic announcement and the blanket warning put out by the Foreign Office. For a while, it was updated many times a day, and it’s still there, giving advice for our customers. By 23 March, we were, in common with airlines, other insurers, and travel companies, under immense pressure from an avalanche of emails and phone calls. As we have so many travellers overseas, a lot of whom do not have SIM cards for international calls but rely on WIFI instead on their smart phones, we always receive more Live Chat and emails than phone calls, so we took the decision to close the phone lines temporarily and just concentrate on email and LiveChat, to enable us to answer the maximum number of queries. We did put that information on the contact us page on our website and announced it on the message system on our phone lines. If we’d kept all channels open, it would have taken hours for customers to get through to us on the phone, and many days to receive a reply to an email even with us working 7 days a week. We switched our phone lines back on 20 April. We’re very sorry you felt alone. Our 24/7 Emergency Medical Assistance Number was up and running all the time, and although you never contacted us by LiveChat or by email, had you have done, you’d have received a quick reply, or a call back if you’d requested it. Kind Regards The True Traveller

Posted 3 years ago

“Great customer service. very user friendly website.”

Posted 3 years ago

“All in all good deal, but would be nice to have a package for working holiday makers.”

Posted 3 years ago

“Easy to use, thorough, quick to insure.”

Posted 4 years ago

“Very comprehensive website with all the information in an easy-to-read format. Benefits that I appreciate is that policy can bought whilst already travelling and there are a range of optional items.”

Posted 4 years ago

“I fortunately have not had to utilise my travel insurance plan with True Traveller but they make the process of buying insurance very easy, it is far cheaper than many alternatives and it's coverage is wide. Would recommend to anyone going on a long term holiday.”

Posted 4 years ago

“Great coverage. Possible to get even when you are already travelling. No experience with making a claim.”

Posted 4 years ago

“Easy to apply, get quotes and great live chat support. I hope I wouldn't need to make any claim ;)”

Posted 4 years ago

“Although, I've used True Traveller already few times I have never had any claim so I cannot comment on that.... What I however can assure you is their great customer service and super easy purchase. On top of that I think the coverage and price is very reasonable....”

Posted 4 years ago

«
1
2
...
3
4
5
6
7
»

True Traveller is rated 4.8 based on 1,775 reviews