True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,282 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“True Traveller are one of the best holiday insurance companies I have encountered. Prompt, professional and friendly service. Most importantly, throughout my claim experience, I was supported and received my settlement very quickly.”

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Posted 2 months ago

“My husband had an injury while on holiday, True Traveller responded quickly, kept in touch and were very helpful. The process to make a claim was straightforward and they paid us in less than 10 days into our bank account. Thank you, True Traveller.”

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Posted 2 months ago

“Lesia Was amazing and so helpful”

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Posted 2 months ago

“Love True Traveller. Have used them for longer and extended trips for years. Great customer service and advice. Top notch.”

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Posted 2 months ago

“I use them for years with my wife. Not sure if they are my choice for need time. They are getting more and more expensive and they don't cover the most important things anyway. I hit flight cancelled bit they didn't cover because it wasn't the flight from my country of Origin. Why then they offer this option for extension of their policy? My baggage was damaged, same thing. There is more. Insurance companies always find a reason why not fulfill what they promise.”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve had a disappointing experience, especially so soon after taking out your cover with us. That’s never how we want our travellers to feel. Just to clarify a few points that may help: our prices have remained the same since 2023, and baggage cover is optional — but when it’s included, you’re able to submit a claim for damaged baggage. Regarding flight delays, travel insurance can only compensate for delays on your first outbound flight from home and your final return flight. For all other delays, airlines are responsible for providing support such as meal vouchers or hotel accommodation when required. We truly regret that we haven’t met your expectations on this occasion. As many of our other reviews mention, when customers do need to claim, we work hard to ensure the process is fast and straightforward. Thank you again for your review, and we hope your future travels go smoothly. The True Traveller Team

Posted 2 months ago

“I never write reviews but I really wanted to tell the world that True Traveller is the best holiday insurance company I have ever used. Getting a quote and taking the policy was so simple. Really good explanations for all the details. The customer service is amazing. My son had two claims while travelling and both times the claims were settled within an hour of submitting them. A hospital stay was paid for promptly with a local agent in the area overseeing it. Would 100% never use any other company. Thanks so much True Traveller.”

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Posted 2 months ago

“I've taken out several policies with True Traveller - all of which went smoothly. On my latest policy, I had to make a claim. My claims handler, Lesia, ensured that the claim was processed quickly and without hassle. I'll be using True Traveller for my next trip.”

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Posted 2 months ago

“This is the second time I made a claim. It was such a breeze. Staff very helpful.”

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Posted 2 months ago

“Excellent cover and communication”

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Posted 2 months ago

“Everything was good Thankyou so much”

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Posted 2 months ago

“Excellent cover, easy to use website with immmediate cover and documentation. I was able to extend period of cover very easily also.”

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Posted 2 months ago

“The process of book an insurane is super easy and very well structured. Futher, the response of the truetraveller team was super quick and comprehensive.”

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Posted 2 months ago

“I am very happy with TrueTraveller. I´ve been their customer for many years as I am travelling quite a lot for longer period of time (over a year). They never let me down. Luckily, until now there were not many cases I needed their help, but when I did (3times: Bali/Peru/Cuba) - they always handled my case with speed and processed with care and professional approach. Definitely will use their services further on.”

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Posted 2 months ago

“The claim was handled hours within me filling it. The communication throughout the process was very clear and professional (I had to send additional documents to close the claim) and I felt really well taken care of by Wilma who was the professional assigned to my case.”

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Posted 2 months ago

“They have been very helpful throughout the whole process. It was a quick and easy process too.”

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Posted 2 months ago

“I am very happy with the customer service provided by Lesia. She handled my claim quickly and kept me well-informed throughout the process.”

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Posted 2 months ago

“Very good so far in terms of obtaining a policy with good coverage, though have not claimed and hope not to, so can’t comment on how well that works.”

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Posted 2 months ago

“Quality service. Great value for money. I am taking out 24 months of insurance to cover me to ski/backcountry tour in Japan and NZ as a ski instructor. The policy I created with the help of the 2 advisors over the phone and online suited my needs perfectly. I was looking for policies that took care of my needs as a recreational skier when I am not instructing that best protected myself, my flights, luggage and tech. Products from competitors did not allow me to select a 24 month option or required me to return to the UK to extend my cover. True Traveller is the best all round package I have found, and I am happy to be insuring with them again. I'm averaging £1300 for 24 months insurance for reference”

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Posted 2 months ago

“Neu Lesia processed my claim within hours. The money was back on my account the same day I made the claim. The web form is easy and intuitive. Absolute superb service.”

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Posted 3 months ago

“Very fast and smooth process.”

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Posted 3 months ago

True Traveller is rated 4.8 based on 2,282 reviews