True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,422 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

Info

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Support was understanding, kind and swift.”

Helpful Report

Posted 2 months ago

“Made a claim after having my items robbed and Lesia handled my claim very quickly and efficiently. The payment was made swiftly. Would recommend this travel company.”

Helpful Report

Posted 2 months ago

“Great service, prompt answers. Highly recomended”

Helpful Report

Posted 2 months ago

“My claim was handled perfectly and really fast. Really professional service.”

Helpful Report

Posted 2 months ago

“Great range of insurances for all types of trips. So easy to choose and purchase. Really good value.”

Helpful Report

Posted 2 months ago

“Very easy, well priced and no nonsense insurance. You know exactly what to expect.”

Helpful Report

Posted 2 months ago

“Absolutely first class ,had to make a claim super supportive ,sorted immediately ,extremely supportive and patient ,kept in contact .cannot recommend True Traveller highly enough”

Helpful Report

Posted 2 months ago

“clear and concise website, which takes you through the whole process, step by step, so you end up with exactly what you want and need - and nothing extra. Perfect.”

Helpful Report

Posted 2 months ago

“Fast refund”

Helpful Report

Posted 2 months ago

“Efficient, fast and helpful. Thank you very much Wilma”

Helpful Report

Posted 2 months ago

“I've been with True Traveller for over a year whilst travelling. Renewed some policies and taken out new ones. They helped me with a dentist claim and responded and dealt with the claim so quickly, I was really impressed. And happy I chose to go with them as my insurer!”

Helpful Report

Posted 2 months ago

“My experience with True Traveller has been very good so far. I made two claims related to health issues and both of them have been managed and paid within only a couple of days. I am especially greatful for the second claim. A scooter hit me and I broke my shoulder. I had to undergo surgery in Hanoi and I was of course very stressed and in pain. The Support team was very kind and helpful and they quickly got back to me and paid for my medical expenses in full. I recommend this insurance for your travels! When you have health issues, accidents, or in general are facing a stressful situation, it feels great knowing that you can count on your insurance. Thanks to the entire team for your professionalism and kindness!”

Helpful Report

Posted 2 months ago

“True traveller is a good company to choice for insurance while travelling. It was a long process but I can understand why. I did find sometimes the tone used on email wasn’t the best. That could be due to the fact we were emailing and not talking in person. I had to get a lot more information from my doctor which took abit of time. I also expressed how stressed I was about this and it was causing me a lot of stress. I tried to explain this and I did not get much help / understanding. As a solo traveller I think the team could be abit more friendly. Overall was good , long process but the claim came through.”

Helpful Report

Posted 2 months ago

“It's super easy to purchase, understand the terms and conditions, add warranties, and know what's included and what's not. I could have given it 5 stars, but fortunately, I've never needed to use it, so I don't know if it works perfectly in the event of an accident.”

Helpful Report

Posted 2 months ago

“Excellent company to insure with. 100% will be using on our next holiday. Had a medical situation whilst away in Thailand, on my return home claim handled very quickly and reimbursed me my medical expenses. Good to deal with a no nonsense company who deliver on their promises.”

Helpful Report

Posted 2 months ago

“Right from rhe start, they all dealt extremely well with my claim. Very efficient. Absolutely recommended.”

Helpful Report

Posted 2 months ago

“After a horrid ski injury the one thing we didn't have to Worry about was our insurance. From start to finish True Traveller looked after us and supported us getting home and recovery costs. Highly recommend this company”

Helpful Report

Posted 2 months ago

“Excellent service, very quick response from the team.”

Helpful Report

Posted 2 months ago

“Simple claims procedure. Efficient processing times and clear communication”

Helpful Report

Posted 2 months ago

“Easy to use and clear website in order to take out insurance. Easy to claim and quick payment. Really recommend these guys!”

Helpful Report

Posted 2 months ago

True Traveller is rated 4.8 based on 2,422 reviews