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True Traveller Reviews

4.8 Rating 2,375 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

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Quick and fast, realible insurance. Thank you Wilma
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Posted 1 month ago
Wilma really helpful -claim quickly dealt with
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Posted 1 month ago
Quick, helpful, no nonsense!
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Posted 1 month ago
Bit expensive for USA coverage but they often pay what they should.
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Posted 2 months ago
Have used True Traveller for the last three years. Always been the most competitive price and love that I can extend cover whilst already abroad to suit changing plans.
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Posted 2 months ago
Had Rron deal with my claim and any questions I had. Replied really quickly and clearly. Sorted my claim out instantly as well.
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Posted 2 months ago
Amazing how fast my claim was settled and processed!! Thank you Wilma
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Posted 2 months ago
I’ve used true traveller before as they were all the things you would need and expect from a specialist insurer. Great communication, expert knowledge and also very competitive.
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Posted 2 months ago
I got injured during my trip and TrueTraveller set my claim right away!
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Posted 2 months ago
Very happy with the dealings by phone and email. Very stressful time for me, I didn't make it easy for them with providing documents but all dealt with properly.
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Posted 2 months ago
Super helpful customer service
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Posted 2 months ago
Rron is a good dude
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Posted 2 months ago
Although my claim required further documents, the request for extra information was polite and helpful and payment was made immediately I had supplied what was needed.
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Posted 2 months ago
Extending policy was so easy and I was given instructions how to do this on a Sunday ! Excellent service.
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Posted 2 months ago
I had a minor accident (fell on my hand on icy stairs), and had to go to a clinic in Japan. After submitting my receipts (in Japanese), my claim was paid in full the next day. Very satisfied with True Traveller's service, and grateful to Lesia for handling my claim so efficiently.
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Posted 2 months ago
Claim was solved efficiently and very quickly, fabulous service
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Posted 2 months ago
I have been buying True Trveller insurance for 10 years. THe policy has solid coverage, claims handling is quick and efficient and has been always fair in my experience.
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Posted 2 months ago
Very user-friendly, I like how if you’re looking for cover with a specific activity you can ask the website directly.
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Posted 2 months ago
I have just taken out another policy with True Traveller as I have been so impressed with their service and ease-of-use so far. I have made two dental claims in the past two years. The process was easy, the communication swift, and the money paid into my bank account within days. Their website is clear, I feel I know exactly what I'm covered for, and their policy documents are easy to read and available to be saved in multiple formats. I feel I'm in really good hands. I wish more insurance/other life admin companies made things so easy and made us feel so valued. Really happy to recommend True Traveller.
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Posted 2 months ago
I had website submission issues but very helpful chat and phone support processed for me manually
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Posted 2 months ago
True Traveller is rated 4.8 based on 2,375 reviews