True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,509 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website . Easy to follow . Good price”

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Posted 2 months ago

“True traveller were incredibly helpful when I needed their assistance after injuring my knee on my trip to Australia. They gave me advice on the process. My claims handler Rron put my claims through very quickly. I felt like it was a lot the same day I would copy in receipts and then have the money in my account”

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Posted 2 months ago

“They have the best customer services, I got an amazing support during I very difficult time.”

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Posted 2 months ago

“As long as you don't offer an opt out link in your email I would like to give you 0/5 stars. And why ask for a review when I've had your insurance for a day?”

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Posted 2 months ago

Thank you for your feedback. On the insurance confirmation page, when you bought the policy, we gave you the option to opt out of receiving review emails. The reason there is no unsubscribe link in the review request email itself is that we only send one review request, not a series of follow-up emails. The review request relates only to the buying process and your experience arranging the policy. It is not intended to ask you to review the insurance cover itself after just one day. In the event of a claim, customers may separately be asked to review their experience with their claim consultant. We have now blocked any further review emails from being sent to you. We have also registered your review as a complaint, and it will be included in our next return to the regulator. The True Traveller Team

Posted 2 months ago

“Very good SO far, hopefully I won't need to test / review that in worst case scenario :-)”

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Posted 2 months ago

“The insurance itself is just what I need, but it's quite a bit more expensive this year than it was last year for the same policy.”

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Posted 2 months ago

Dear Mr Nunn Thank you for your review and for continuing to insure with us. We’re pleased to hear the cover itself is just what you need. You are right that our multi-trip premiums increased in March, which was the first increase we had made in three years. In your case, the renewal price was also affected by reaching a milestone birthday, which means an age-related loading is applied by the insurer. We appreciate that any increase is disappointing. If you feel the new premium no longer offers the right value for you, you do have a 14-day cooling-off period, during which you can cancel the policy in line with the policy terms. This also gives you the opportunity to compare cover elsewhere and decide what works best for your needs. Thank you again for your feedback and for choosing us. The True Traveller Team

Posted 2 months ago

“The besr way to take cocver out online.”

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Posted 2 months ago

“Very detailed and straightforward buying experience!”

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Posted 2 months ago

“Un suivi personnalisé, les démarches ont été simples et ma demande a été traitée avec rapidité et efficacité. Merci, c’était très appréciable que tout soit si fluide.”

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Posted 2 months ago

“Helpful, website easy to navigate and a good price.”

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Posted 2 months ago

“Muy fácil de contratar, paso a paso bien explicado. Buena cobertura”

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Posted 2 months ago

“Amazing experience. Fast and straightforward answers. Refunded all the expenses immediately. Best customer service!”

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Posted 2 months ago

“Very useful if you're unsure how long you're going to be away. Easy to setup and easy to extend, if required. Highly recommended!”

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Posted 2 months ago

“There should be more guideline in the selection”

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Posted 3 months ago

Thank you for your feedback and for choosing us again for your travel insurance, We're sorry to hear that you felt more guidance during the selection process would have been helpful. We aim to provide customers with a range of information and support options, including policy summaries, explanatory information icons throughout the application journey, access to the full policy wording and IPID before purchase, as well as assistance via live chat, email and WhatsApp. We are always looking for ways to improve our customers' experience, so we appreciate your comments and will take them into consideration as we review our application process. Thank you for taking the time to share your feedback. The True Traveller Team

Posted 3 months ago

“Such a clear website and easy to set up. Easy to claim and quick payback. Wouldn't hesitate to recommend”

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Posted 3 months ago

“An easy way to arrange additional cover whilst away.”

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Posted 3 months ago

“Very efficient and easy process.”

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Posted 3 months ago

“Simple application process, excellent cover, several options and great value.”

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Posted 3 months ago

“I filed a claim for a refund for a medical visit I had to make, and they processed my case very quickly. The reimbursement was even issued the next day, which made me very happy and relieved that I chose this insurance company. I will definitely renew my policy.”

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Posted 3 months ago

“Handled very fast, the process was very easy”

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Posted 3 months ago

True Traveller is rated 4.8 based on 2,509 reviews