True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,285 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Second time making a claim and has been processed speedily with no issues. Fantastic service and will continue to recommend.”

Helpful Report

Posted 1 month ago

“Every aspect of the insurance policy is easily but clearly explained, and thus you can buy the specific insurances you need without too many worries. Also it is one of the very few company covering sport risks of very different types. 5* for the choice and activation of the policy. I don't have experience on its use in the event of an accident, but I hope I won't need to activate it”

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Posted 1 month ago

“I would have said the experience with TrueTraveller is good until the email saying that customers need to phone them if they want to make a claim or else the claim might be denied or the amount reduced. The message said online contact won't be accepted and they won't call a customer. This means that we always need to have the means to make a long distance call just in case. They don't call customers back either according to the email. Why would TrueTraveller create a complication like this for a time when someone is sick or injured? Why can we talk with a person via WhatsApp and the TrueTraveller chat to buy the insurance but not if we need to make a claim? I am so annoyed by this that I am giving an otherwise 5 star experience 3 stars.”

Helpful Report

Posted 1 month ago

Hi there We believe you may have misread the claims information email we sent, so we would encourage you to review it again carefully. WhatsApp is used by our sales team purely as a messaging tool, but it does not work with PBX phone systems. In addition, it is not secure for medical assistance cases, so it cannot be used for this purpose. AXA is able to call, and do call, policyholders back at any time, 24 hours a day. However, if you have purchased a local SIM card, they may be unable to reach you, and you may also be unable to call them. For this reason, we recommend using a global eSIM. Please note that we cover the cost of any calls made to AXA as part of a valid claim. In short, a regular phone call will always work, and we pay for those calls. WhatsApp, on the other hand, will not work without a data connection (WiFi or mobile data). Looking ahead, we expect that within the next month or so - provided you have a signal - a new feature will appear on the Wallet Certificate you download to your mobile device, allowing you to make calls directly from there. Once testing is complete, we will notify all our travellers, and the update will appear automatically. The True Traveller Team

Posted 1 month ago

“Handled my claim the next working day, so easy to upload receipts and not much information was needed. Paid the next working day too so very happy.”

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Posted 1 month ago

“Very easy to follow website and very competative price . All cover clearly explained. Thank you.”

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Posted 1 month ago

“Focussed on outdoor activities and yet cost effective. Have used them repeatedly! I saw their service in action once with a colleague which made me doubly reassured!”

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Posted 1 month ago

“Clear pick-and-mix cover, straightforward health screening, sensible pricing, and genuinely helpful chat support — a refreshing change.”

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Posted 1 month ago

“It is the second time I got a travel insurance from True Traveler. The process is quick and easy. Thankfully, I didn't have to use it yet.”

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Posted 1 month ago

“Very easy to use”

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Posted 1 month ago

“I am so happy for making a great choice about choosing my travel insurance! After researching all the options True Traveller had great reviews and packages for very affordable prices. Luckily I've had to use it only twice during my 1 year of traveling across SE Asia. In first case I've received a response in less than 24h that they received my claim and paid me full amount of money. Today I've made another claim and received a response from Lesia in only 2 hours that they will fully pay me back my medical expenses!! I must mention that my friend made a claim more than 1 month ago to his travel insurance (another company) and still haven't received any response. For that reason I am more than thrilled how fast True Traveller takes the action and will definitely recommend them to everyone!”

Helpful Report

Posted 1 month ago

This is a review from a genuine True Traveller customer, not a fake one, and in fairness we agree with much of what has been said. It is true that customers can take out policies with True Traveller once they have already left home. We are one of the very few insurers that allow this, which can be helpful if insurance has been forgotten or a previous policy has expired and cannot be renewed. It is also correct that when applying for cover, there are several clear warnings explaining that these policies are non-refundable once you are abroad. This is consistent with policies taken out at home, where the 14-day cooling-off period only applies until travel begins. We do occasionally see customers take out insurance while already travelling to meet requirements for immigration, cruise companies, or medical treatment, and then later request a refund. We are currently dealing with an ongoing case in Canada of this nature. When you pay a regulated travel insurer, your money is held in a ring-fenced bank account controlled by the insurer themselves — in our case, AXA. We do not have access to these funds, which is in place to protect customers. This customer contacted our sales team several times regarding a refund and was advised that this was not possible. The matter was then reviewed by our compliance officer, who did try to assist, but the only circumstance in which a refund can be arranged is if the policyholder has returned home. He was understandably disappointed to be described as a “jobsworth” and “patronising”, as all correspondence was polite and professional, although we are unable to share emails due to data protection and privacy obligations. Finally, like other companies, we have experienced issues with Trustpilot publishing reviews that appear to be fake, which is why we also recommend checking Google Reviews or Reviews.io. The customer is still travelling and remains fully insured. True Traveller

Posted 1 month ago

“The application process online was easy to follow & options of cover are good. Unable to pass opinion on service yet as not started the trip. I hope I don’t need them !!!”

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Posted 1 month ago

“it was amazing experience. I just sent all documents from the doctor I was visiting and in 2 days I had refund.”

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Posted 1 month ago

“Easy to use and straightforward.”

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Posted 1 month ago

“Very competitive and easy to navigate/use online quote and renewal (discounted too). So much leas complicated than other providers. Highly recommend.”

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Posted 1 month ago

“Lesia Was efficient and dealt with the claim very effectively. Great job.”

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Posted 1 month ago

“Great website that is simple to use, giving a good choice of policies, all explained well. This was an extension to my policy and giving a discount for extending was an added bonus.”

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Posted 2 months ago

“Really easy to get a quote, really flexible (eg already travelling, and reasonable quote... Good support when I needed to use WhatsApp However... 2 things not quite good enough I paid extra to cover baggage, money, docs etc but there is no emergency number given if all lost/stolen The other... Airalo e-SIMS... Nice to get the discount but they are a terrible service. The app looks good but malfunctioning and the support is horrendous”

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Posted 2 months ago

“Excellent insurer used for 6 month trip to Southeast Asia. In the last week of my trip I had an item stolen and submitted a travel insurance claim a few days later. Wilma and Abbas handled my claim incredibly quickly and without any fuss I was compensated in full for the theft. Really took the sting out of a bad experience. From the start, the process of getting a quote was extremely clear and highly customisable. While travelling whenever I looked to the information provided or the website for clarification, my question was answered clearly, using non-technical, unambiguous description. Extending my insurance was also easy, though I was disapointed to discover how much more expensive per week the shorter insurance period transpired to be - insurance is not cheap, but TT was at least as good value as other insurers I investigated before leaving.”

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Posted 2 months ago

“All good thanks. Use regularly good company to deal with And offer a wide range of travel insurance.”

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Posted 2 months ago

“There customer service was super helpful and responsive when I needed technical support to ensure I bought the right policy. thank you!”

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Posted 2 months ago

True Traveller is rated 4.8 based on 2,285 reviews