True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,511 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I filed a claim for a refund for a medical visit I had to make, and they processed my case very quickly. The reimbursement was even issued the next day, which made me very happy and relieved that I chose this insurance company. I will definitely renew my policy.”

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Posted 3 months ago

“Handled very fast, the process was very easy”

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Posted 3 months ago

“A good value policy, easy to purchase. Good information and updates”

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Posted 3 months ago

“I was travelling in Peru and supposed to enter Bolivia and then fly home. However I was unable to get that flight because of government advice not to travel to Bolivia. I had to book a new flight and claim the cost back through insurance. I submitted my claim on Monday evening, and my mid afternoon on Tuesday I'd received my full claim in my bank account. I'm in disbelief at how fast they turned that around. Fabulous service and I'd definitely use them for insurance again!”

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Posted 3 months ago

“The process was clear and easy to understand. The web site was well designed and worked well showing all the options to me in a straight forward way. Of course am yet to see how they measure were I to make a claim. That’s what matters.”

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Posted 3 months ago

“Fortunately I did not have to make a claim. It was reasonably easy to get a policy for my wife and I when we were already travelling. That is a excellent option that TT provides for travellers who want to extend their trip and requires travel insurance”

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Posted 3 months ago

“On holiday in Spain with my sister in law and brother. My brother took ill with serious heart problems on day 1. Existing insurer would not extend my short-term single trip policy due to my having an undiagnosed condition. Other companies would not issue a policy because l was undiagnosed and/or already abroad. Found True Traveller very helpful in stressful circumstances. Covered me immediately for all existing madical issues and any circumstances arising unrelated to undiagnosed condition. Support staff very helpful in confirming cover offered. Policy flexible so can extend if required. Would highly recommend.”

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Posted 3 months ago

“Quick and easy”

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Posted 3 months ago

“Incredibly professional and efficient”

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Posted 3 months ago

“So far so good. Very easy to get a quote. I had a question which was answered quickly.”

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Posted 3 months ago

“So well laid out website guiding you through all the options for the perfect choice in easy to understand language. Call handler was very friendly and helpful when I rang up for a query.”

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Posted 3 months ago

“Hello, Such a smooth process. When things go wrong with travel plans there's a double whammy of disappointment in lost holiday experiences and money too! True Traveller were brilliant from start to finish...excellent communication and a timely resolution ... at least thats the sting taken out of the financial impact of disappointment. Thank you.”

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Posted 3 months ago

“Good to have the option to just enter ‘Kilimanjaro’, to select the appropriate options. Good clear graphics showing the options for levels of cover. Nice and simple!”

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Posted 3 months ago

“I had a very positive experience with True Traveller insurance. They offer very flexible and versatile insurance plans that can be easily adapted to different travel needs.They responded incredibly quickly to my claim request regarding a medical issue, which made a stressful situation much easier to manage. Their team is professional, reliable, and always quick to reply to any questions via email. I really appreciated how efficient and supportive they were throughout the process. I’m absolutely happy that I chose them, and I would definitely recommend them to anyone looking for travel insurance.”

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Posted 3 months ago

“Easy to get a quote and to complete the transaction. Fair prices as well. Customer service is exceptional; I had a query and I received an answer within a couple of minutes.”

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Posted 3 months ago

“I could not have asked for more from a Travel insurance company. The online form was clear. I just had to reduce the size of the JPGs using an online tool and I received my payment with 24hrs. So much faster than expected. I'm so glad I chose this company.”

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Posted 3 months ago

“I’ve used True Traveller a number of times for a number of trekking trips. On the occasion that I’ve had to make a claim it was a simple and swift process to resolve the matter. Hence the 5 star review.”

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Posted 3 months ago

“I have had to make two claims with True Traveller during a ten month trip round the world, and both were handelled quickly and efficiently. I also messaged them on WhatsApp about one of the claims and they were quick to respond to me.”

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Posted 3 months ago

“We had our claim settled easily and quickly after providing all the information they requested.”

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Posted 4 months ago

“Brilliant service! We've used True Traveller first time during our 7-month long trip across Asia and we couldn't be happier. Fortunately we only had to do small claims for doctor visits and medicaments (approx 3 claims, each 200-300 euro) but the process was very simple and quick. Our claims were approved straight away and money was transferred very quickly. Couldn't recommend true traveller more! Simply great insurance provider”

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Posted 4 months ago

True Traveller is rated 4.8 based on 2,511 reviews