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True Traveller Reviews

4.8 Rating 2,423 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Very good- I liked the fact you can put in your specific trek. They promptly responded to my email.
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Posted 1 month ago
When I claimed it was dealt with fast and efficiently,no hassle and great customer service,communication was very good ,fast payment .
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Posted 1 month ago
Easy, straightforward and with no complications ! Loving the layout of the “extras” and adds on … thank you
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Posted 1 month ago
Great range of cover, very helpful and practical with queries, thank you.
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Posted 1 month ago
Very fast responses by Rron and within 3-4 days of submitting my claim the money had arrived in my account. 5/5 service, perfect!
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Posted 1 month ago
Excellent service.
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Posted 1 month ago
Easy to take out policy and only done small claims but been dealt with very swiftly
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Posted 1 month ago
Easy to use - good explanations. I like the cubes to click & confirm a lot easier visually. Bought the Policy so time will tell - you were recommended by a few people. Good Ratings.
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Posted 1 month ago
Handled my claim quickly and with no trouble!
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Posted 1 month ago
Simple website, easy to navigate, flexible travel cover, helpful sales assistant on the phone, very easy to purchase a new policy also at a great price, I will be very happy to use True Traveller again..
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Posted 1 month ago
My claim was sorted within 2 days really fast.
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Posted 1 month ago
Effective cover for cycling trip when my regular holiday insurer fell short! On double checking my existing policy, it was t going to cover me for medical expenses or repatriation etc for an organised cycling tour in Tanzania. It was easy and quick to sort this with True Traveller to make sure I was covered properly. Thanks!
True Traveller 5 star review on 1st May 2026
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Posted 1 month ago
Helpful advisors Would be good if they were open at weekends
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Posted 1 month ago
The True Traveller website is very well designed so very easy to navigate and so my buying experience was excellent.
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Posted 1 month ago
I had a huge problem because I forgot to renew my travel insurance.. I was on holiday when I remember.. pure panic set in! True Traveller saved the day.. 10/10
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Posted 1 month ago
Great customer service when actual needed, fast responce; extended coverage regarding mountaineering/skiing activities.
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Posted 1 month ago
Easy to contact, supported us throughout our medical issues abroad. We provided them with all the details when we needed to claim and they paid no questions asked. Exactly what we paid for. Thanks!
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Posted 1 month ago
Easy to use & purchase website Good options & filters that seem to cover most things Price seems okay The proof is always if or when it is time to pay out for something hence only the 4 stars given
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Posted 1 month ago
As a 70 year old who likes to volunteer overseas, I was delighted to discover True Traveller. They are one of the few companies that will insure me on these types of trips and are significantly cheaper. It's a pity they don't provide an annual policy for over 70's but happy with my single trip quote.
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Posted 2 months ago
My claim was handled efficiently and thoroughly by Wilma. Her communications were clear and very helpful. Thank you.
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Posted 2 months ago
True Traveller is rated 4.8 based on 2,423 reviews