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True Traveller Reviews

4.8 Rating 2,230 Reviews
98 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
I am very happy with TrueTraveller. I´ve been their customer for many years as I am travelling quite a lot for longer period of time (over a year). They never let me down. Luckily, until now there were not many cases I needed their help, but when I did (3times: Bali/Peru/Cuba) - they always handled my case with speed and processed with care and professional approach. Definitely will use their services further on.
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Posted 1 month ago
The claim was handled hours within me filling it. The communication throughout the process was very clear and professional (I had to send additional documents to close the claim) and I felt really well taken care of by Wilma who was the professional assigned to my case.
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Posted 1 month ago
They have been very helpful throughout the whole process. It was a quick and easy process too.
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Posted 1 month ago
I am very happy with the customer service provided by Lesia. She handled my claim quickly and kept me well-informed throughout the process.
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Posted 1 month ago
Very good so far in terms of obtaining a policy with good coverage, though have not claimed and hope not to, so can’t comment on how well that works.
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Posted 1 month ago
Quality service. Great value for money. I am taking out 24 months of insurance to cover me to ski/backcountry tour in Japan and NZ as a ski instructor. The policy I created with the help of the 2 advisors over the phone and online suited my needs perfectly. I was looking for policies that took care of my needs as a recreational skier when I am not instructing that best protected myself, my flights, luggage and tech. Products from competitors did not allow me to select a 24 month option or required me to return to the UK to extend my cover. True Traveller is the best all round package I have found, and I am happy to be insuring with them again. I'm averaging £1300 for 24 months insurance for reference
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Posted 1 month ago
Neu Lesia processed my claim within hours. The money was back on my account the same day I made the claim. The web form is easy and intuitive. Absolute superb service.
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Posted 1 month ago
Very fast and smooth process.
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Posted 1 month ago
Wilma handled my claim very promptly, and allowed me to explain myself rather than just denying me based on missing some of the windows to take certain measures after my wallet and phone were stolen whilst on holiday.
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Posted 1 month ago
Positive and very fast!
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Posted 1 month ago
Very trustable and efficient. Highly recommend.
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Posted 1 month ago
It was the down-to-earth and friendly approach of Chris that swayed me to get insurance with True Traveller
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Posted 1 month ago
i have been travelling full time for many years, always insured by treutraveller and my experience has been fantastic.
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Posted 1 month ago
It was relatively easy to buy
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Posted 1 month ago
Great experience — everything was handled quickly, smoothly, and without any hassle. Clear communication, no unnecessary steps, and the whole process felt easy and efficient. Highly recommend
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Posted 1 month ago
Very good service
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Posted 1 month ago
Rrnon was very helpful! Everything was quick and smooth, great service.
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Posted 1 month ago
great, got my specialist consultation paid back in a day.
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Posted 1 month ago
Website very well designed so that it was very straightforward to arrange the cover I need. Another excellent piece of customer serice is the follow-up emails with extremely useful travel advice for my trip.
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Posted 2 months ago
Claims are handled efficiently and process is straight forward. Never had an issue with them + fair pricing.
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Posted 2 months ago
True Traveller is rated 4.8 based on 2,230 reviews