True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,285 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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“This is the second time I took out an insurance with true traveller and this time unfortunately I had to claim due to medical reasons and being unfit to fly. Rron the agent assigned to my claim was so helpful. Within 5 days and after submitting the necessary documentation my claim was accepted and passed for payment. I would surely be using True traveller for any Travel needs in the future. 100% recommended 👍”

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Posted 1 month ago

“I’ve never liked or trusted insurance!! EVER! Yet- Amazing service!! Within 2hrs of submitting my paperwork the funds were in my bank. I’m in Thailand, injured. Funds in my London account!”

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Posted 1 month ago

“Rron supported me during the process. It was super quick and professional. I'm very satisfied with the support I received.”

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Posted 1 month ago

“So efficient!”

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Posted 1 month ago

“Thank you Lesia, It was quick reply (less than 24h) and efficient (less than 48h for validating everything and refund me). Thank you you again Lucie”

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Posted 1 month ago

“best claims process i have been through with an insurer”

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Posted 1 month ago

“Good to find a company which allows post departure insurance without it costing the silly money charged by some other companies”

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Posted 1 month ago

“Skorzystałem z dentysty w Brazylii i bardzo sprawnie i szybko zwrot pieniędzy został zorganizowany.”

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Posted 1 month ago

“I had to submit a claim to True Traveller regarding a stolen passport and from submitting my claim to review and approval, I am satisfied with how the process was conducted. The claims agent assigned to me was timely with updates and provided clear answers to the my questions. I had to file the claim during the last week of December and even with the holidays, felt it was done in a quite fast manner. Highly recommend and would take out another policy with True Traveller.”

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Posted 1 month ago

“Very good happy”

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Posted 1 month ago

“Very straight-forward to get my Ski holiday insured thru TrueTraveller”

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Posted 1 month ago

“Bought travel insurance with them about 5 months before my 9 month trip. Read all the reviews for the options before committing. Was a little more expensive but didn't want to pay for cover that wasn't going to cover me. All interactions and communication have been spot on. Hoping to not need them. But have had to claim. Every time it has been clear, fast responses and I have been fairly dealt with. Had Wilma for all 3 claims so far. Hoping for not anymore of course. If you want travel insurance that actually covers you and pays out and is easy to deal with. Pay a bit more and go with true traveller”

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Posted 1 month ago

“I've taken out insurance for the Annapurna Base Camp trek. The process has been excellent so far, but I'm yet to travel, so I'm not able to give the full 5 stars. I'd like to think that the claim process is the same! I'm obviously hoping I don't need it.”

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Posted 1 month ago

“Very easy to guide the right insurance plan and has the option of one way ticket which I couldn’t find elsewhere!”

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Posted 1 month ago

“I have used True Traveller for about 3 years now. Three days ago, I had an issue and went to the hospital. The amount was small (less than 100 €), but my refund has already been deposited into my bank account. I am pleasantly surprised.”

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Posted 1 month ago

“I’ve used this company for the last few years and they are great. Very professional, efficient and supportive when you need to claim. Highly recommend”

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Posted 1 month ago

“Very informative company. I called direct to discuss options and was given all the information I needed by a very knowledgable person.”

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Posted 1 month ago

“I uploaded by recipts for a doctors appointment and was reinbursed same day, such a smooth and easy process to follow - unmatched support. I was extemely happy with how streamlined the process was and the guidance provided.”

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Posted 1 month ago

“Outstanding service from Stefan at TrueTraveller. Stefan handled my medical insurance claim swiftly, clearly, and with complete professionalism. The entire process was smooth and stress-free, and the payment arrived in my account within just a few days. Excellent communication, efficient handling, and genuinely reassuring support when it mattered. Highly recommended.”

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Posted 1 month ago

“This is my 3rd year with TT. I had a substantial claim last year for emergency surgery which required flights and accommodation to Sydney. it was handled absolutely professionally with a full payout without issue. They may not be the cheapest option but in my opinion they are the best. I can fully recommend True Traveller”

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Posted 1 month ago

True Traveller is rated 4.8 based on 2,285 reviews