True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,371 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“My experience with True Traveller has been very good so far. I made two claims related to health issues and both of them have been managed and paid within only a couple of days. I am especially greatful for the second claim. A scooter hit me and I broke my shoulder. I had to undergo surgery in Hanoi and I was of course very stressed and in pain. The Support team was very kind and helpful and they quickly got back to me and paid for my medical expenses in full. I recommend this insurance for your travels! When you have health issues, accidents, or in general are facing a stressful situation, it feels great knowing that you can count on your insurance. Thanks to the entire team for your professionalism and kindness!”

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Posted 1 month ago

“True traveller is a good company to choice for insurance while travelling. It was a long process but I can understand why. I did find sometimes the tone used on email wasn’t the best. That could be due to the fact we were emailing and not talking in person. I had to get a lot more information from my doctor which took abit of time. I also expressed how stressed I was about this and it was causing me a lot of stress. I tried to explain this and I did not get much help / understanding. As a solo traveller I think the team could be abit more friendly. Overall was good , long process but the claim came through.”

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Posted 1 month ago

“It's super easy to purchase, understand the terms and conditions, add warranties, and know what's included and what's not. I could have given it 5 stars, but fortunately, I've never needed to use it, so I don't know if it works perfectly in the event of an accident.”

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Posted 1 month ago

“Excellent company to insure with. 100% will be using on our next holiday. Had a medical situation whilst away in Thailand, on my return home claim handled very quickly and reimbursed me my medical expenses. Good to deal with a no nonsense company who deliver on their promises.”

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Posted 1 month ago

“Right from rhe start, they all dealt extremely well with my claim. Very efficient. Absolutely recommended.”

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Posted 1 month ago

“After a horrid ski injury the one thing we didn't have to Worry about was our insurance. From start to finish True Traveller looked after us and supported us getting home and recovery costs. Highly recommend this company”

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Posted 1 month ago

“Excellent service, very quick response from the team.”

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Posted 1 month ago

“Simple claims procedure. Efficient processing times and clear communication”

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Posted 1 month ago

“Easy to use and clear website in order to take out insurance. Easy to claim and quick payment. Really recommend these guys!”

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Posted 1 month ago

“Easy, fast, reliable! Suggested! I got injured in Georgia during a skitrip. Hospital and some invoices to pay. Very easy procedure, fast and very kind help from their team. Few days and the insurance reimbursement has been received. Highly suggested!”

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Posted 1 month ago

“Professional and efficient.”

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Posted 1 month ago

“I used True Traveller for last 2 years and they are exelent.”

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Posted 1 month ago

“Quick and easy to contract an insurance policy. And the prices are very competitive.”

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Posted 1 month ago

“In a stressful situation they handled my claim smoothly and swiftly. Would highly recommend and will be using them again in the future.”

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Posted 1 month ago

“Have bought several times before. Good customer service.”

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Posted 1 month ago

“Very easy site to use. Documents came through instantly. Would recommend.”

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Posted 1 month ago

“I had a good experience with True Traveller so far. The claims process was straightforward, easy and quick to complete. Even when I needed help, the online chat system on their website was very helpful and fast to assist. I needed help claiming costs for rabies booster vaccinations after a cat bite while abroad. My claim was assigned to Lesia, and the whole process was very smooth. It was reviewed and processed within one working day, and the funds were paid out almost instantly. Really impressed with how quick and straightforward everything was.”

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Posted 1 month ago

“I was extremely impressed with True Traveller. I have never had to make a travel insurance claim before but they made the procedure very clear and gave a lot of support throughout. As soon as they had the necessary information, they paid the money directly into my account and they paid the medical costs directly to the provider. I must mention how fantastic Lesia was. She dealt with every aspect of my claim and if I was ever unsure about anything, she replied to my emails within 24 hours. I didn’t feel like I had to fight for any of the money that I claimed for. True Traveller didn’t make any part of the claim difficult.”

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Posted 1 month ago

“Amazing service, bespoke policies at a good price. Would definitely recommend.”

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Posted 1 month ago

“I have used true traveler in the past. It was easy tp purchase on line and when I had some questions, I was able to have them answered by a representative. When I did have to use the insurance, it was an easy and smooth process. The representative was very helpfull and was in constant communication with me to make sure that I had everything I needed, and if they coudl help with anything further follow-ups that might be needed.”

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Posted 1 month ago

True Traveller is rated 4.8 based on 2,371 reviews