True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,285 Reviews

98 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“I’ve used them before and they’re good. I had to claim small things before”

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Posted 4 months ago

“Luckily, I am yet to test the cover, but I can't speak highly enough of the team. I had some very complex questions about the destinations I am planning to travel to, and they were able to answer all of my questions quickly and with a lot of detail. This is my second time taking out cover, and both times I have been very impressed”

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Posted 4 months ago

“Lesia was highly efficient and super responsive handling my recent claim. I was extremely satisfied with the process from start to finish, and would use True Traveller again in the future.”

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Posted 4 months ago

“Insurance claim sorted out in one hour, received the funds next day. Hassle free experience, will definitely use True Traveller for future travel for sure.”

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Posted 4 months ago

“Super impressed! The whole process was quick and easy and I got my money back the same day. Couldn’t ask for better service.”

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Posted 4 months ago

“Good value for what it offers, very clear and informative.”

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Posted 4 months ago

“Amazing service”

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Posted 4 months ago

“I was unsure about whether the policy fit me and my travel plans, but I spoke with Adrian on the phone and he was very helpful, patient, and informative. This gave me the confidence that the policy I had quoted was right for me, he was a great help!”

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Posted 4 months ago

“This is one of the few suppliers for one-way travel insurance that I have used a few times. The interface is simple and clear, with extra information in clear English for each options to help me to decide whether I need the extra package or not. Additional questions are also quickly answered within 24 hrs. Medical screening for simple common conditions are also done on the fly during the booking process.”

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Posted 4 months ago

“Soo easy to set up, you can pop in the specific activity and some are on the list and that saves guessing, I've used True Traveller 4 times now and so easy and hassel free to arrange insurance.”

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Posted 4 months ago

“Amazing from start to finsh”

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Posted 4 months ago

“Impeccable service, professional and kind!”

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Posted 4 months ago

“Good price/quality of cover. Easy to understand”

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Posted 4 months ago

“The webpage was easy to navigate and it was easy to get hold of people on the phone who were friendly and knowledgeable.”

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Posted 4 months ago

“Easy to sign and explanation was good”

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Posted 5 months ago

“To find a good travel insurance company that will insurance you when you have alrea5 started your trip is great to be honest, I just completely forgot, then I found this company and the price was reasonably, and gave me peace of mind , definitely recommend 😀”

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Posted 5 months ago

“Very pleased I chose True Traveller to insure my South America adventure trip. After a quick online chat with one of the team, I chose the extreme pack as it would cover me hiking the Inca Trail, cycling down Death Road in Bolivia and generally travelling in high altitude (up to 5000m). As it happened I had to claim for an entirely different reason - stolen luggage, and True Traveller didn't disappoint. Their claims process is very straightforward and I felt that my claim was handled efficiently and fairly, and it was settled within a few days of submission. Will 100% choose True Traveller for any other serious travelling plans in the future.”

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Posted 5 months ago

“Second time I had to request a claim and both times handled professionally, swiftly and quickly. Well done Truetraveller, would definitely recommend.”

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Posted 5 months ago

“The staff were really compassionate towards me. I got this feeling from their website when I read up about claims. Insurance companies generally have a bad reputation for not caring and just being very ‘transactional’ in their approach but True Traveller seem very thoughtful & considerate towards their customers. They turned my claim around in 1 day which was super speed! They say 10 days on their website which I think is quick enough, insurers usually take a long time with this stuff but True Traveller seem different. It’s nice they take this claims process seriously and handle with care. I also find the extension process to my cover very simple and straight forward. Thanks for making me feel like a human rather than a number!”

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Posted 5 months ago

“Claim was handled by Khatia, quick simple process. When claim wasn’t handled within 72 hours the team put my email into urgent so was resolved within a few days. Claim was paid and there wasn’t any issues.”

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Posted 5 months ago

True Traveller is rated 4.8 based on 2,285 reviews