True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,423 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Although my claim required further documents, the request for extra information was polite and helpful and payment was made immediately I had supplied what was needed.”

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Posted 4 months ago

“Extending policy was so easy and I was given instructions how to do this on a Sunday ! Excellent service.”

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Posted 4 months ago

“I had a minor accident (fell on my hand on icy stairs), and had to go to a clinic in Japan. After submitting my receipts (in Japanese), my claim was paid in full the next day. Very satisfied with True Traveller's service, and grateful to Lesia for handling my claim so efficiently.”

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Posted 4 months ago

“Claim was solved efficiently and very quickly, fabulous service”

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Posted 4 months ago

“I have been buying True Trveller insurance for 10 years. THe policy has solid coverage, claims handling is quick and efficient and has been always fair in my experience.”

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Posted 4 months ago

“Very user-friendly, I like how if you’re looking for cover with a specific activity you can ask the website directly.”

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Posted 4 months ago

“I have just taken out another policy with True Traveller as I have been so impressed with their service and ease-of-use so far. I have made two dental claims in the past two years. The process was easy, the communication swift, and the money paid into my bank account within days. Their website is clear, I feel I know exactly what I'm covered for, and their policy documents are easy to read and available to be saved in multiple formats. I feel I'm in really good hands. I wish more insurance/other life admin companies made things so easy and made us feel so valued. Really happy to recommend True Traveller.”

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Posted 4 months ago

“I had website submission issues but very helpful chat and phone support processed for me manually”

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Posted 4 months ago

“Great and reliable insurance com”

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Posted 4 months ago

“Impressive so far. Easy to arrange travel insurance and good follow up communication. Hopefully won't ever find out what their claims process is like.”

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Posted 4 months ago

“The best insurance for long-term travel and for travelers who do not have a return ticket. Very good health emergency and liability insurance coverage. Very intuitive website easy to explore.”

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Posted 4 months ago

“I urgently visited the dentist. Thank you for True Traveller were very fast.”

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Posted 4 months ago

“User friendly site”

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Posted 4 months ago

“Perfect service to a troubled country”

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Posted 4 months ago

“Fair Price. Good options for cover to choose from. Step by step guidance for medical screening.”

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Posted 4 months ago

“Everything during the buying process was smooth and I am happy to have chisen you.”

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Posted 4 months ago

“Excellent service Handled my claim professionally and explained everything to me along the way. A special mention to Rron who handled my claim. Will use again in the future.”

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Posted 4 months ago

“Quik and simple, a good service”

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Posted 4 months ago

“Excellent service! Fast and intuitive. I received the refund within three days for both a medical visit and the medications I purchased. Recommended.”

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Posted 4 months ago

“Absolutely amazing experience! I had to have an emergency dental treatment in Thailand. They handled my case so fast - I’ve got my money back the same day I made the claim.”

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Posted 4 months ago

True Traveller is rated 4.8 based on 2,423 reviews