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True Traveller Reviews

4.8 Rating 1,775 Reviews

99 %

of reviewers recommend True Traveller

Company Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

0333 999 3140

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“True Traveller is a quick and easy service that makes life a bit easier when traveling. I had to make a medical claim a few months ago and True Traveller quickly reimbursed me some money for it, unlike with other companies where you have to jump through many hoops to get some kind of result.”

Posted 5 months ago

“Really easy to deal with, great cover for doing Kilimanjaro and at a reasonable price”

Posted 5 months ago

“Easy access to all useful and relevant information and clear explanations of them. Fast notification of subscription success and delivery of documentation.”

Posted 5 months ago

“I tried multiple providers for my planned trip to the Caribbean and South America for 7 months. I seemed to be hugely penalised for being 60, (god forbid) and for having a couple of ailments. Thankfully the process of getting insured through Truetraveller was not only a simpler process but it was also more flexible and way cheaper than all of the other options that I had tried. TBH I had almost given up my research when I stumbled across them. Great value and great service when I did phone up to clarify a couple of points.”

Posted 5 months ago

“very kind and helpful staff”

Posted 5 months ago

“Easy to renew my sons travel insurance while he's still travelling”

Posted 5 months ago

“I used online system for travel insurance. It was really easy and everything was fast.”

Posted 5 months ago

“Easy website to use and book. Good communication from them if you require to speak to them.”

Posted 6 months ago

“Excellent, easy and straight forward to complete”

Posted 6 months ago

“I really appreciated how easy it was to communicate with true travellers regarding claims. They are a super stars! I am recommending True Traveller to everyone I know and I will happily travel with them again.”

Posted 6 months ago

“I haven't had to use their policy but they are excellent communicators and the info they send is relevant.”

Posted 6 months ago

“I had to make a claim as I had a small medical issue whilst abroad. I sent through my completed paperwork and the payment was in my account later that morning. Amazing!”

Posted 6 months ago

“Chris was extremely helpful on the phone, I went straight ahead and bought a policy! Website was extremely easy to use.”

Posted 6 months ago

“The best travel insurance. The team is very responsive and helpful.”

Posted 6 months ago

“Straightforward and simple. Just hope I dont need it !”

Posted 6 months ago

“Same consistent and clear offer as always. Competitively priced too.”

Posted 7 months ago

“Quick, no fuss, clear information enabling to buy policy I needed quickly. Good online service.”

Posted 7 months ago

“Easy Simple Process”

Posted 7 months ago

“We had two pretty straightforward medical situations over a 3-month trip. We called the insurance provider (AXA) for both and received absolutely no support and pretty appalling service in general. True Traveller themselves are completely out of the picture anyway. Made me quite anxious to think what would have happened if we had a more serious emergency and had to rely on them. Would not recommend and would not use ever again.”

Posted 7 months ago

Hi there Being a medical case, unfortunately due to privacy regulations, we cannot comment on any specifics at all. However, there was an assistance case raised with AXA, and an ambulance was called, but the policyholder then cancelled the ambulance. We do urge all customers to read the claims procedure on our website, and we send out an email to all customers once they've started travelling urging them to read it. For minor issues, it states: If you have suffered a minor injury or have suddenly become ill just go to a local pharmacy and ask them for help. However, if you feel it’s so urgent you need to see a Doctor or go to a Clinic, just go. You do not need to get permission from us, so just go to the nearest medical facility. You can ask your hotel for this information, ask other travellers, or of course, you can just "Google" it. Although normally we don’t cover pharmacy costs, you can claim for your Doctors/Clinic fees and costs for any drugs you are prescribed. If the treatment comes to £500/€600 or less, just pay and retain all the receipts. True Traveller

Posted 7 months ago

“Très facile pour l'adhésion. Tout semble clair. Nous debutons seulement notre voyage, donc nous n'avons pas encore d'avis sur d'éventuels remboursements.”

Posted 7 months ago

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True Traveller is rated 4.8 based on 1,775 reviews