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Tree2mydoor Reviews

4.7 Rating 12,324 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,324 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a rose bush for my friend getting married, she was very pleased with it. It was easy to purchase online but I was upset the postage was so expensive it cost £8 because I needed it that same week”

Posted 1 year ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service received on this occasion as we always aim to delight our customers and recipients. We do apologise that you have been disappointed by the postage costs on this occasion however unfortunately the courier does charge this to us for each consignment. In the meantime, we do want to offer you a £5.00 discount off any next order so that the majority of the postage fee is covered. Please do get in touch via our care@tree2mydoor.com email and request this discount code if you would like to accept this offer.

Posted 1 year ago

“Tree ok. Unable to register guarantee. No label and no response to Telephone message.”

Posted 2 years ago

Hi Colleen, we are so sorry to hear you are having trouble registering your gift. While we recognise the 5 days has now passed, we do still want to help you register this and this will still be eligible. Please do get in touch with our care@tree2mydoor.com email on this as we are eager to assist you.

Posted 1 year ago

“Not sure yet as have not received my order yet. However, order process was straightforward.”

Posted 2 years ago

Hi Clare, thank you for the positive review of our service. Please do feel free to leave a follow-up review once you receive your order. If there are any further queries/concerns do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 1 year ago

“The tree was sent as a gift. It is lovely and healthy. Unfortunately it didn't arrive with care instructions, so I needed to print these off from the Web page. It's no big deal, but when you have parents who aren't familiar with the Web and thought the tree may not be suitable for their garden, it spoilt it a bit.”

Posted 2 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. We definitely understand your feelings with this not arriving with care instructions, we expect this may have been a packing error as our packing teams do deal with hundreds of orders per day. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“This was a Ruby wedding gift so I have not seen it but gather it was a bare twigged rose, no leaves, slightly underwhelming compared to the picture on your website. Pot was not included but purchased separately by recipient”

Posted 2 years ago

Hi Jacqueline, thank you for the review of our service. All of our roses should arrive with little to no foliage from October to April, with growth arriving in weeks and colour towards the latter stages of June. This is detailed on our product page. We do encourage you to get in touch if there is no sign of change in the latter weeks of May, however we do expect this to flourish beautifully.

Posted 2 years ago

“I ordered a Ruby anniversary rose but you sent a 60 th birthday rose instead”

Posted 2 years ago

Hi Kathryn, thank you for your review of our service. We are so sorry to hear that you received the incorrect rose, this is not the service we aim to provide. Please do get in touch with our customer service team at customer.care@tree2mydoor.com, they will be able to assist you in making this right and providing the correct rose for you.

Posted 2 years ago

“It was very small. Hopefully, it will grow though!”

Posted 2 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“The website was very accessible and the shipping time was precise, however, the plant I purchased didn’t appear very healthy (no leaves or green/new shoots) and the additional gift wrapping was an absolute joke.”

Posted 2 years ago

Hi Kath, thank you for the review of our service. We are happy to hear you was pleased with the website and delivery experience. We are upset to hear that you are disappointed with the tree as all of our trees undergo a strict quality control, so this does seem out of the ordinary. We are eager to assist you on this, so please do get in touch via our care@tree2mydoor.com email, and we will look into any potential quality issues with the tree and gift wrapping, and hope to provide a swift and hassle free resolution.

Posted 2 years ago

“I ordered arose bush for my daughter and son inlaw’s silver wedding to be sent on 16th April. I received an email on 9th April saying my order would be delivered that day. I asked to have date changed to my original date,16th, and was told it would be. On 10th April, I received another email saying it would be delivered that day. This would have been useless as the recipients were out of the country at the time. I again requested a change to the original date, and thankfully it duly arrived this morning. My daughter and her husband were delighted with their gift, but you need to get your delivery details sorted out. Otherwise pleased. Una King.”

Posted 2 years ago

Hi Una, thank you for the review of our service. We are so sorry to hear that there were some issues with the delivery of this order initially, however we are grateful we could get this resolved for you and delivered as you requested. If you require any assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“The product I received was good quality. The only issue I have is the ordering system. I ordered what i thought was a tree, name plate and the pot that was in the picture at the time of ordering. Order arrived and no pot which made this over priced for what we got in my opinion.”

Posted 2 years ago

Hi Peter, thank you for the review of our service. We have looked into your concerns regarding your order including a pot, however we do not offer any additional items such as a separate pot for our trees. All of our trees already arrive potted. We do think you may be referring to the tree arriving in a different pot than expected, is this correct? If we are correct in this assumption please do get in touch with us via our care@tree2mydoor.com email, and we will do our best to look into this for you and provide any necessary resolution.

Posted 2 years ago

“The delivery was well out of the service agreement and took a couple of emails to rectify. However they did (without asking) remove the delivery charge which was appreciated.”

Posted 2 years ago

Hi Nicola, thank you for the review of our service. We are so sorry to hear that the delivery did not arrive on your expected date, however we are grateful to hear this was dealt with promptly and hassle-free by our customer service team. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Plant was OK but birthday card had no envelope.”

Posted 2 years ago

Hi Craig, thank you for the review of our service. We are pleased to hear you are happy with the tree received on this occasion. In regards to the birthday card having no envelope, we do understand your concerns however we do opt to ship our cards without envelopes to reduce paper waste, we recognise that this could be discarded and not recycled by some customers and always aim to deliver our cards in the best condition. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Tree in good condition upon arrival.”

Posted 2 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Lemon tree arrived with leaves looking like they had been splashed with muddy water. Three leaves had been eaten and two slugs on bottom of plant pot.”

Posted 2 years ago

Hi Novenka, thank you for the review of our service. Unfortunately as images have not been provided, we are unable to determine the exact concerns you have with this tree. We can guess that you may be referring to the care product used on our trees before being sent to our customers. This is no cause for concern and will wash off within a week. Unfortunately sometimes this can be present on deliveries due to the high volume of orders experienced each day. Regarding the slugs and eaten leaves, we do understand your concerns and do encourage you get in touch with images of the issue via our care@tree2mydoor.com email, we are eager to assist you on how this can be resolved.

Posted 2 years ago

“Recipient was please with rose.DPD left parcel on pavement outside her front door and sent me an email/photo saying it left in porch.There is no porch.Luckily she returned home to find parcel.”

Posted 2 years ago

Hi Franklin, thank you for the review of our service. We are disappointed to hear the couriers lack of care with this delivery, this is definitely concerning. We will be in touch with them to raise an investigation into this, and we do welcome you to get in touch via our care@tree2mydoor.com email if you require any further assistance. Rest assured, this will be dealt with urgently to make sure this does not happen again.

Posted 2 years ago

“Purchased the diamond anniversary bush for my sisters Diamond wedding anniversary & she was not impressed at all, she has planted the bush in her garden, however she is not very hopeful”

Posted 2 years ago

Hi Kitty, thank you for the review of our service. We are sorry to hear that the recipient is not satisfied with the gift. If the recipient is concerned with the quality of the gift or unsure on care instructions, do not hesitate to get in touch via our care@tree2mydoor.com email. We always want to be sure that all of our customers and recipients are extra pleased with the service and gifts provided, so if there are any issues we will look into how these can be resolved.

Posted 2 years ago

“As my recipient has yet to receive their gift I cannot comment on the actual memorial tree gift. I ordered a memorial tree gift on Tuesday 22nd of Feb. Today is Thursday 3rd of March and the only update I have received is from DPD (Saturday 26th feb) to tell me they have received details of my order but as yet they do not have my parcel. I did order a personalised plaque and website said this could take up to 10 days but I would have appreciated an update by now as this is day ten.”

Posted 2 years ago

Hi Deborah, thank you for the review of our service. We are so sorry for any confusion and inconvenience caused by this issue. We have looked into this for you and this order has now been delivered on 4th March. We definitely understand your concerns on this matter and have taken the appropriate action to evaluate the situation to determine what caused the issue. A website issue has been found and we feel this has now been corrected. When selecting delivery of engraved items our website should not have allowed you to select 'standard' 3-5 day delivery at checkout which is why the issue happened, due to a delivery method conflict. Rest assured this has now been corrected and will not happen again in the future, apologies for this. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Ordered a small lime tree with next day delivery for a birthday gift. Website and ordering system all went smoothly but the package did not arrive. Three days after the birthday with still no signs of the gift I contacted Tree2myDoor and they dispatched one immediately that arrived via DPD the following morning. I hope the first tree is OK, wherever it is.”

Posted 2 years ago

Hi John, thank you for the review of our service. We are so sorry to hear that the original tree did not arrive, due to the volume of orders our couriers deal with on a daily/weekly basis, sometimes these things can unfortunately happen. There are no excuses in this situation and we have taken your feedback on board to improve this part of our order fulfilment. We are glad we could assist you in getting a replacement sent out, and do hope you can enjoy this tree for many months and years to come. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“Everything was OK, but my card wasn't included in the package.”

Posted 2 years ago

Hi Elizabeth, thank you for your review of our service. We are so sorry to hear that your card was not included in your order. Please do get in touch with our care@tree2mydoor.com email. Our lovely customer service team will provide a response usually within the hour on a weekday. If this is over a weekend the response time may be longer however we do try get to the most urgent of enquiries. We are eager to assist you on this.

Posted 2 years ago

“The delivery was quick but the plaque was not engraved. However when l pointed it out an engraved plaque was sent quickly”

Posted 2 years ago

Hi Judith, thank you for your review of our service. We are sorry that the plaque was not engraved originally, however we are delighted we could help you get this resolved. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

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Tree2mydoor is rated 4.7 based on 12,324 reviews