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Tree2mydoor Reviews

4.7 Rating 12,323 Reviews

94 %

of reviewers recommend Tree2mydoor

Company Reviews

Product Reviews

4.7

Based on 12,323 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tree2mydoor:

The tree gifts company, specialising in a mail order gift service where customers can send individually gift wrapped trees and plants for presents.
Each tree or a plant comes with exclusive greetings card that you personalise at time of order. Choose from miniature established trees to young trees and seed packs to send as gifts that will last for many years to come.

Visit Website

Phone:

01618706368

Email:

hello@tree2mydoor.com

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 29th April 2024

Tree2mydoor 5 star review on 11th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 10th April 2024

Tree2mydoor 5 star review on 27th March 2024

413

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the plant was lovely and gift wrapped beautifully the stress was trying to get in touch to see when it would be delivered. Despite numerous phone calls, finally got a call back which I missed and then few days later an email confirming it was on its way.”

Posted 2 years ago

Hi Surrinder, thank you for the review of our service. We do apologise that we were unable to get back in touch with you right away, our phone lines can be really busy during certain times of the day. We recommend our care@tree2mydoor.com email for the most urgent enquiries. Our lovely care team will always aim to provide a response within the hour.

Posted 2 years ago

“My order was only half complete. When I contacted the company the response was prompt, the source of failure was identified and the suppliers notified. As I write it has still to arrive.”

Posted 2 years ago

HI Simon, thank you for your review of our service. We have looked into this situation for you and it appears your missing item has now arrived. Apologies for the delay on this and we are glad we could help you. Do get in touch with us via our care@tree2mydoor.com email if you require any further assistance.

Posted 2 years ago

“It was a present for someone so paid £8 to pick delivery date but was delivered the next day. No care instructions with the tree”

Posted 2 years ago

Greetings, thank you for the helpful feedback on our service. We are disappointed to hear of the courier's delay with this order and will be sure they do much better in the future. Regarding care advice, please accept our apologies for this. This may have fallen out of the packaging during transit, so please do refer to the link below for more information on the care of this lovely Olive Tree. https://tree2mydoor.com/blogs/content/olive-tree-care-guide If you require further assistance, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 2 years ago

“whilst this was a gift, hence I do not know how the plants were, it was easy to order. However despite ordering well ahead of time I was only told a few days before scheduled delivery, that the vital date arranged could not be met due to Christmas holidays. I feel more notice of this would have changed my mind about this gift.”

Posted 2 years ago

Hi Ernestine, thank you for the feedback on our service. We are so sorry about the delay with your order, we have really done our best to make this experience as cohesive and stress free as possible. To know this has not gone the way we had planned is very upsetting. Please do not hesitate to get in touch via our care@tree2mydoor.com email if you require any further assistance on this matter, we are always here to help.

Posted 2 years ago

“The first tree purchased was an olive for a family member for Christmas abs arrived on time . The second one did not go to the correct addresses . Trying to resolve this problem as I believe it was thr courier issue .”

Posted 2 years ago

Hi Sara, thank you for your review of our service. We have looked into this for you and it appears we have gotten to the bottom of this issue for you. We are so sorry for the delay and inconvenience on this situation, however we are delighted we have been able to resolve this for you. Do not hesitate to get back in touch via our care@tree2mydoor.com email if you require any further assistance.

Posted 2 years ago

“I ordered a rose to be delivered to a friend. Told by company that my card hadn’t worked. Asked to reorder - friend now has 2 roses both paid for by me. Contacted Tree 2 my door by email - heard nothing!”

Posted 2 years ago

Hi Anne, thank you for getting in touch regarding this situation. Apologies for the delay in our response to your review, however we have looked into your query via our care@tree2mydoor.com email and have discovered that there was a misinterpretation of our initial email. In our initial email, we stated that we do not take orders over the phone and there was no mention of your initial order being unsuccessful. We are so sorry for the confusion and inconvenience caused.

Posted 2 years ago

“the tree didn't look like it was in great shape, quite a few of the leaves had been nibbled on by something and it was particularly small. the tree was left propped on a step (not even upright) when I got home it was laying in the drive way, box was in absolute pieces, this is the second time I have had this issue”

Posted 2 years ago

Hi Natalie. We are so sorry to hear that your trees leaves may have been nibbled on by some sort of insect (we suspect this could be a caterpillar) and the courier delivered this in an unacceptable manner. This is incredibly distressing to hear as we take the quality of our trees extremely seriously. The courier is currently undergoing a review for their service at this moment so I can assure you this issue is not being taken lightly. If you would like us to assist you further on this matter please contact our care@tree2mydoor.com email. This will allow us to take more detailed information from your order and get to the bottom of any further concerns you may have.

Posted 2 years ago

“The rose bush arrived in tact but I would not have chosen it if Id seen in a garden cetre , the folliage buds were small and a bit fragile looking and Im not sure how well it will take .It is a gift so I have my fingers crossed”

Posted 2 years ago

Thank-you Kathryn for taking time to review your rose bush. We are so sorry you were unhappy with this item. We use only the best suppliers as we aim to always source the best quality products as we want all of our customers to be delighted. We are sorry that this is not the case with your item. We appreciate your feedback and will ensure this is communicated to our suppliers. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“Bought as gift”

Posted 2 years ago

Thank-you Diane for taking time to review Tree2mydoor.com. We are so sorry you were unhappy with your experience with us. We want all of our customers to be delighted. We are sorry that your experience does not reflect this. We appreciate your feedback and will ensure this is communicated to the relevant people. Please contact us at care@tree2mydoor.com if we can be of any further assistance, we’d love an opportunity to put this right.

Posted 2 years ago

“The packaging was very flimsy and not at all secure. Only one piece of narrow tape half way round the central of the package. Everything inside the package was rattling around.”

Posted 2 years ago

Thank-you Catherine for taking time to review our Tree2mydoor.com. It is our aim at T2MD to delight all of our customers. We are so pleased that you are happy with your gift/purchase and the service we provided. Regarding the packaging, we will definitely review this and make sure to improve upon this in the future. We always aim to strike a balance between eco-friendly and secure packaging, and we are grateful for your feedback on this matter. If you have any further queries/concerns please do not hesitate to get in touch via our customer service email of care@tree2mydoor.com

Posted 2 years ago

“Bought a 25th anniversary rose bush, was sent Fab at 60.... Nice rosebush but without the anniversary element I could've just bought one from the garden centre really. I had a brief exchange of emails with them but that was that really. Shan't use them again.”

Posted 2 years ago

Thank-you F C Higgin for taking the time to review our service at Tree2mydoor.com. We are so sorry for the issue with your order as we always aim to delight all of our customers. We are so sorry this level of service we aim for was not met, and we will take your feedback and comments on board to improve our service in the future.

Posted 2 years ago

“Ordered from Tree2mydoor as they promised specific date delivery, which was wanted for a special anniversary gift. They failed to adhere to this promise, but when I challenged & requested a refund, it was instantly granted. Appreciate the integrity but please try to advertise services you can deliver.”

Posted 2 years ago

“The rose I bought was nicely presented but was very much let down by the size of the plant”

Posted 2 years ago

“Was happy with the website and the product but the delivery could have been better. The box was bashed in upon arrival and was a wedding gift so I wasn’t very pleased. Thankfully the tree was ok.”

Posted 2 years ago

“Was easy to order. I live abroad and so didn't see the rose. Apparently the recipient was away until the day after delivery and was concerned that it was left outside the door as it could have been taken, luckily it wasn't. I was emailed a picture of the delivery which was good but I am not in the country so not very helpful. Also I gave the phone number of recipient but guess no one called them to find out they were not there. However they say the rose is good”

Posted 2 years ago

“Sales pitch gets 5 stars as both my sister and I purchased a golden rose as an Anniversary gift. One was as advertised, but leaves were yellowish and rootball small. The other was a good green and better sized rootball, but flower is not as advertised. It is yellow but with very 'frilly' petals. Resembling a cross with a carnation. And an unusual perfume. I have photographs if Tree2MyDoor is interested.”

Posted 2 years ago

“Not the best experience”

Posted 2 years ago

“We were really pleased with the rose bush we bought for a special birthday present but sadly the personalised card we bought to go with it really let the whole thing down! We certainly wouldn’t have paid the extra had we known it was going to be a little card with a personalised message on a sticker just stuck inside- which sadly wasn’t even straight. We therefore binned that card and bought a nice card to go with the beautiful rose.”

Posted 2 years ago

“I sent this rose bush to friends for their anniversary. By the time I saw it the rose bush had been planted. It looked very healthy but I felt a bit on small side considering the cost and I’m not convinced it was in the larger size pot although I can’t be sure.”

Posted 2 years ago

“Delivery was good but the tree was a little underwhelming. Unripe lemons had fallen off tree into bottom of the box on arrival. I must admit I've seen much healthier and larger looking lemon trees in neighbours garden's. It took a few days for the tree recover from its journey. Very small for £56, but it is still a lemon tree and is starting to look very pretty.”

Posted 2 years ago

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Tree2mydoor is rated 4.7 based on 12,323 reviews