Name: Tree2mydoor
Address: 151 The Rock, Bury, Lancashire
Rating: 4.74

“Arrived on time and service was brilliant”

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I ordered an anniversary rose a week in advance with a specified delivery date. The order failed to be delivered and when I queried it I was eventually told that the courier had failed to scan it and it was deemed lost. A replacement was sent the next day but by the time it arrived it was 3 days after the anniversary. The only compensation I was offered was a refund of £5.10 which is the difference I paid for a Saturday delivery down to the standard delivery service. Not very impressed.”

Helpful Report

Posted 3 years ago

Hi Jane, thank you for the review of our service. We are so sorry to hear that the delivery expectation was not met on this occasion. We do apologise that you are also disappointed with the way we reimbursed this delivery fee and arranged a replacement on a next day service, we completely understand your frustration on this. We recognise we could not get this to you on time and are incredibly disappointed in the couriers initial neglect of this order. If you do wish to get back in touch to discuss this further do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Great service at a reasonable price. Our tree arrived as expected and on time”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Arrived on the special day. beautifully wrapped. A healthy strong rose bush. thank you again for a great service.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Was well packaged on receipt kept me informed of delivery etc x Recipient was made up with it xx Will definitely order again”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“All arrived as promised”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“it was for a friend she said it was lovely. cant say more im not a gardener but she is.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent choice and service. My friends were delighted with their gift of a rose bush.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“arrived as expected and nicely packaged. The recipient was very happy, thanks”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Lovely tree. Bought as a gift and recipient was delighted. Full of blossom and ",would be " fruits. Card was very apt for this occasion. Would use this supplier again”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“The willow wand tree I ordered for friends who were getting married arrived in great condition, on the date requested. The couple who were getting married very much appreciated the symbolism of the plaited willow stems as they combine both of their families into a blended family. We are all looking forward to the new growth of the willow tree branches as the new family grows together with love and goes from strength to strength. Thank you very much for helping me give a gift to this couple they found deeply meaningful, and which I hope will grow for many years as the family too develops together.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“great service and a healthy plant.thanks”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Having used this company several times before I was confident of the quality of the product and service. Easter present arrived a week later than expected because the delivery number stated 25 instead of 52!”

Helpful Report

Posted 3 years ago

Hi Christine, thank you for the review of our service. We are so sorry to hear of the issues experienced on this occasion. We are however grateful to hear that this eventually was rectified by our customer care team, however we do recognise the level of service does need to improve going forward. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Easy to order, excellent updates & delivered on the day we wanted. It was a 60th birthday present & the recipient was delighted to have a magnolia called Susan in pride of place in her garden. Although tiny now, I look forward to seeing it grow each time we visit.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Used this service many times from the US. Every delivery has been flawless. Thank you.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I asked and paid for delivery on a certain day as my Willow Wand present was a birthday present. Fortunately, I checked the delivery. DPD had yet again lost the consignment (this is the second time this has happened to my orders) Tree2mydoor were excellent in dealing with the situation and did refund the postage to me and arrange another order (there were supplier problems this time) The Willow Wand eventually turned up 4 days later looking very sad. I appreciate that there are delivery driver problems but the service overall needs greatly improving”

Helpful Report

Posted 3 years ago

Hi Pepita, thank you for the review of our service. We are so sorry to hear of all the issues experienced with this order. We whole-heartedly agree that the service on this occasion has not been good enough from the courier and supplier. Of course as your custom is with ourselves, we do accept the responsibility of this. We are looking into further measures to make sure issues like this are reduced and start to become less common, and even not happening at all. Your feedback is greatly valuable and if you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email.

Posted 3 years ago

“Prompt delivery and we were kept informed throughout. The feed we'd ordered wasn't included but this was sorted out very quickly.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Delivered as requested and very pleased with the rose”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Ordered a rose for a friend’s birthday.Good quality rose received on stated day and delivered within time window given.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for the positive review of our service. We are grateful to hear that you are happy with the experience on this occasion. If you require any further assistance on your order or any future queries do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“This was a Ruby wedding gift so I have not seen it but gather it was a bare twigged rose, no leaves, slightly underwhelming compared to the picture on your website. Pot was not included but purchased separately by recipient”

Helpful Report

Posted 3 years ago

Hi Jacqueline, thank you for the review of our service. All of our roses should arrive with little to no foliage from October to April, with growth arriving in weeks and colour towards the latter stages of June. This is detailed on our product page. We do encourage you to get in touch if there is no sign of change in the latter weeks of May, however we do expect this to flourish beautifully.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Tree2mydoor Reviews

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