Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 781 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 781 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0203 941 6101

Write Your review

Tell us how Travertine Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Travertine Store 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and easy to do business with, many thanks”

Helpful Report

Posted 11 months ago

“Very pleased with the service and the product All delivered with no issues.”

Helpful Report

Posted 11 months ago

“Excellent service - excellent delivery 👏 I would not hesitate in recommending the Travertine Store to family and friends.”

Helpful Report

Posted 11 months ago

“Sample tile arrived in time but I only needed about 6 tiles total. Worked out far too expensive to buy, and then have to pay for it to be delivered. Was given the option of collecting it from one of there outlet just outside London, but was told I would have to pay £25 for it to be delivered to there site. Ended up finding something similar which looks fabulous.”

Helpful Report

Posted 11 months ago

Dear customer, we are a web-based company and work with 3rd party hauliers that charge per pallet for deliveries and not for quantity on a pallet, they apply charges to all deliveries, however, upon customer request, we can transfer some of our items to a closer warehouse for collection using the 3rd party hauliers, although this is a much cheaper option for customers, this still, unfortunately, has a small charge that hauliers apply to it. With regards,

Posted 11 months ago

“Ordered some samples to match existing wall tiles for a repair. They arrived well packaged. Unfortunately they were not suitable. Thank-you.”

Helpful Report

Posted 1 year ago

“They had a good range of flooring to choose from, my samples were dispatched quickly, and they were very well-packaged, too.”

Helpful Report

Posted 1 year ago

“Only asked for samples but they arrived in a weak envelope so half were smashed. Why would I trust you to supply several thousand pounds worth of stone when you treat your own product with so little regard? Your competitors box their samples.”

Helpful Report

Posted 1 year ago

Dear Ian, we always strive to improve our services and always appreciate all feedback from our customers however, please kindly be informed that we send 100s of samples weekly with Royal Mail without any issues, however, we can not guarantee that 100% of our dispatched samples are treated with due care and attention when being handled by them throughout various stages of delivery until arriving at their final destination. We would also like to point out that we do not use Royal Mail to ship orders to our customers. All orders are prepared on pallets by our experienced warehouse staff and are then handled by a haulier specialising in transporting the most fragile items on their lorries. With respect and regards

Posted 1 year ago

“Good range of products. Order was despatched almost immediately and received very quickly.”

Helpful Report

Posted 1 year ago

“Ordered a sample which arrived very quickly.”

Helpful Report

Posted 1 year ago

“The response and service I have received is very good. I am trying to match some tiling with existing and unfortunately, the samples weren't quite near enough to proceed with.”

Helpful Report

Posted 1 year ago

“The tiles look the part go on well only complain seems to be 1 broken tile in half the boxes says check on delivery but who's really goin to do that but other than that I'd recommend and will use again”

Helpful Report

Posted 1 year ago

“Product ordered and arrived as promised. Tiles laid and they look fantastic”

Helpful Report

Posted 1 year ago

“Bit of a shambles logistics wise, however did recover well after manager interventio”

Helpful Report

Posted 1 year ago

Good afternoon, thank you again for your order with us and we hope you are well. Unfortunately, deliveries of our products are sometimes even impossible to some of the locations around the country due to some orders needing the largest vehicles for delivery. Your particular street was an extremely narrow one to accommodate the larger vehicle required to deliver your size of order. However, with your understanding and flexibility, we are happy that your order was delivered to another location for you. Thank you again for your order with us

Posted 1 year ago

“The samples were delivered quickly and in good condition.”

Helpful Report

Posted 1 year ago

“Samples arrived, placed our order, delivered Very helpful, quick delivery great service”

Helpful Report

Posted 1 year ago

“Hi , I purchased some opus that I had searched n hunted down from this on line store , it arrived after 3 days with no breakage / damage , great price , quality product, top service, thanks Steve Brown”

Helpful Report

Posted 1 year ago

“Thsnk you you help on trying get the tiles i wanted, but didn't turn out as i hoped,i tiled the bathroom some time back,and wanted to extend them,but cant get wall tiles that i wanted,thank for trying you gave a first class response”

Helpful Report

Posted 1 year ago

“Excellent company to deal with, great communication and speedy delivery. The tiles were were packaged perfectly and my mother who I bought the Carrera marble tiles absolutely loves them. A pleasure to deal with and would recommend to anyone in the future.”

Helpful Report

Posted 1 year ago

“First class service for sample Unfortunately I don’t require the stone”

Helpful Report

Posted 1 year ago

“Excellent customer service and a beautiful, qreat value, quality product. What more could you ask??”

Helpful Report

Posted 1 year ago

Travertine Store is rated 4.6 based on 781 reviews