Don't bother requesting samples, they are so small you can't do anything with them to get an idea of what they may look like on the floor or on the wall, a sample of a 305mm stone daso rail was just 100mm in length. held up to the wall with tiles it's not enough to get a feeling of what a full bathroom would look like A sample tile recieved wasn't anything like expected. I do apreciate that natural tiles do vary, but the sample was a long way out, a very different colour entirely. Otherwise order was very well packaged up and recieved quickly, can't fault the order / delivery process at all.